Overview
SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
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I ordered a Mystery Saber, Initiate, and was looking forward to having a lightsaber I could have some fun with. I didn't consider the time it would take to fulfill the order, which time it took actually makes sense, but got the shipment two days after shipping, which is what I paid for.
What came was a mystery hilt. I did understand that it would have no electronics, but I thought it would have came with a blade of some kind. It was only after reviewing the mystery box saber description that I found that anything above initiate level came with a blade, but the initiate just came empty, which is NOT what I thought I was ordering.
Am I a bit frustrated and disappointed? Yes, but honestly all the information was right there in front of me. I was just too excited to read the full description to catch that little detail. If I did see that, I wouldn't have ordered, and taken my money to Ultrasaber and bought a grab bag lightsaber for $70 that comes with a hilt and a blade and lights up in a color you get to pick out. I even found a coupon on Honey so the total was $87 with shipping verses the $93 it cost for an empty hilt I got here.
While an empty hilt does lead to some interesting possibilities, it wasn't what I wanted, but I only have myself to blame for that. I might order another mystery box saber in the future, but only after I have some experience of what I'd want to do with it. It's a little hard to swallow spending almost $100 total for a cool looking paperweight.
Hard to say without having the product in my hands. Paid for two day shipping, and considering tomorrow is Sunday and that this is in the afternoon, I should see this Wednesday.
I love saberforge, i use to buy ultra saber but never again. Saberforge's customer service and saber quality is unbeatable
I use to be an ultrasaber guy, then i found saberforge and stopped waisting money, i only teach with saberforge now!
Easy time finding parts and colors to get a unique saber, and excellent quality on the final product.
Saber is fantastic but maybe wouldn't order another because the order was shipped using FedEx I had to pay £86 in imports fees, (UK) using shipping like DHL could possibly avoid this.
This was my 1st purchase from SF and I have to say, I couldn't be happier.
Exactly as described.
Definitely a returning customer!
This is a response to my e-mail where I explained that the entire reason for me ordering the thing has passed, at this point I'm just waiting to see if they actually fulfill the order or not. This is pulled directly from their e-mail, no editing except for font, which is different mid-way through (likely the first bit is a copy-pasted, canned response to e-mails). Also, they don't appear to count mondays as business days, so the lead time on their responses reflects that as well (if you e-mail them on a friday, you can expect to wait almost 2 calendar weeks to get a reply, minimum).
"Hell Benjamin!
I'm very sorry for the inconvenience of our extended wait times as well as our delayed responses. We are attempting to handle a radical influx of customers and orders due to the holiday season which has caused the delay, again I apologize. Due to a high volume of orders currently in our production queue, our current lead time has increased from 4-8 weeks
To 9-11 weeks. Please note, the lead times are estimated and not a guaranteed time frame. They will change to better reflect a more accurate lead time based on the amount of inbound orders and average production time. We recommend checking our website periodically
Throughout your wait time to see if any adjustments have been made. I have included a link to our FAQ page which displays all of our policies. Please let us know if you have any further questions or concerns.
May the Forge be with You! Morgan
*Please note our current email response time is 2-5 business days, business days are Tuesday - Friday. (Excludes hoidays) For simplicity and quicker responses, please only send 1 message per inquiry. We thank you in advance for your patience. "
Ordered without knowing about the incredible lead times on their items. Only after they took my money did they let me know it is at barest minimum 9 weeks to receive anything from them. I e-mailed them 4 weeks out to get any kind of update on the process, and it took them 2 weeks to reply to my e-mail. The customer service person said to expect at least a 2-5 weekday lead time on e-mail responses. I e-mailed back and it's been almost 3 weeks with no response. I've filled out a BBB complaint, for whatever that is worth. I spent almost $400 on my order, and I have a creeping suspicion I will not see hide or tail of either my order, or that money again. Buyers beware, there has to be a better option than this.
I loved every moment getting excited for them to come in. And let me say when they did I was like a little girl wanting to see Justin beaber
Shopping on this site was lovely had an excellent experience and the options are great I will most definitely shop here again.
The customer service team helped get my sabers exchanged fast and got me my new one the exact way I wanted it quickly.
Still waiting on my gen 3 blade but they do not respond to emails or calls. Do not recommend wasting your money here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members