SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
Where to begin? I feel as if I could write a novel regarding this abysmal experience. Firstly, let me say this - I never wanted to be the guy to write such a horrid review. I genuinely wanted and eagerly looked forward to obtaining a saber from SaberForge. Nonetheless, they've forced my hand; It would be a disservice to potential customers for me not to at least mention my experience.
After ordering the product on 12/31/2017, I expected, let's just say some basic form of communication regarding the production of my saber. Honestly, when spending nearly $500.00, this expectation doesn't seem too grandiose or unrealistic. However, to my initial surprise, I had to be the one to initiate any form of communication with this company. I was initially told my order would take six (6) to nine (9) weeks - which seems excessive in my opinion, but it is what is - so I thought. After the first six (6) week mark, I emailed Saberforge to ask what the status of my saber was. To my surprise, I was told it would now take twelve (12) weeks because of their production woes. Somehow building a $500.00 lightsaber takes longer than building a $350,000 house - for comparison. Nevertheless, I agreed to wait - and was polite the entire time. Keep in mind, they only have email for communication and they take multiple days to even respond, so you're simply out of options but to wait (most responses appear to be copy and pasted as well).
As the twelve (12) weeks came to an end, I had to message the company and let them know that I expected my saber to be completed and shipped my way immediately; to my dismay but not total shock, I was notified that it would be another three (3) weeks - minimum! Without hesitation I demanded my money back and they agreed. I was never offered any discount, meaningful remedy, or genuine care or concern. The lack of customer service knowledge, awareness, professionalism, and organization is beyond embarrassing - it's pathetic, shameful, and simply rude. It appears from online photos and videos that Saberforge makes excellent products, but having a superb product is irrelevant if the customer service and actual production time of the item is atrocious and poorly-managed. There's not much more to say.
I had to threaten to file fraud with my bank just to get them to respond to me by the end of my experience. I will never buy a saber from this establishment or even visit their website again, and I will share my experience with everyone I know who even entertains the thought of buying a product from Saberforge.
I was very happy with my saber blade. They hold up very well after heavy use.
Pretty easy to understand. Great sellers and good communication.
Good saber of good quality. Would be nice if the site had paypal as an option.
The credits are very nice; metal and have a hefty weight to them. I'm very pleased!
Ordered it and can't open it til Christmas. But on Dec 25 I'll be super happy.
Love the sabers from here, always worth the price and always makes me want another.
Love the saber,awesome product I have recommended you guys to other
The website is quite well made and the price range are I believe reasonable.
Easiest gift this year, will shop again if asked. Hope he orders what he wants.
Answer: The estimated lead time for an order depends on what items are included in the order. Orders are subject to the longest lead time for the items ordered. For example, if you order an Eco saber (which has an estimated lead time of 2-4 weeks) and you also order an Apprentice saber in Warrior, Veteran, Veteran RGB, or Hero tier (estimated 12-15 weeks) on the same order the lead time would default to the longer time frame. Per our website Help page, because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping
Answer: Shipping rates are calculated at checkout and vary depending on factors such as the total weight and size of your package, which shipping method you select at checkout, and final shipping destination. Your grand total including shipping costs will be visible to you prior to submitting payment and finalizing your order.
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)