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SaberForge

Overview

SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.

service
70
value
13
shipping
11
returns
11
quality
228
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3,145 reviews
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Tennessee
1 review
9 helpful votes
Follow DK M.
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Where to begin? I feel as if I could write a novel regarding this abysmal experience. Firstly, let me say this - I never wanted to be the guy to write such a horrid review. I genuinely wanted and eagerly looked forward to obtaining a saber from SaberForge. Nonetheless, they've forced my hand; It would be a disservice to potential customers for me not to at least mention my experience.

After ordering the product on 12/31/2017, I expected, let's just say some basic form of communication regarding the production of my saber. Honestly, when spending nearly $500.00, this expectation doesn't seem too grandiose or unrealistic. However, to my initial surprise, I had to be the one to initiate any form of communication with this company. I was initially told my order would take six (6) to nine (9) weeks - which seems excessive in my opinion, but it is what is - so I thought. After the first six (6) week mark, I emailed Saberforge to ask what the status of my saber was. To my surprise, I was told it would now take twelve (12) weeks because of their production woes. Somehow building a $500.00 lightsaber takes longer than building a $350,000 house - for comparison. Nevertheless, I agreed to wait - and was polite the entire time. Keep in mind, they only have email for communication and they take multiple days to even respond, so you're simply out of options but to wait (most responses appear to be copy and pasted as well).

As the twelve (12) weeks came to an end, I had to message the company and let them know that I expected my saber to be completed and shipped my way immediately; to my dismay but not total shock, I was notified that it would be another three (3) weeks - minimum! Without hesitation I demanded my money back and they agreed. I was never offered any discount, meaningful remedy, or genuine care or concern. The lack of customer service knowledge, awareness, professionalism, and organization is beyond embarrassing - it's pathetic, shameful, and simply rude. It appears from online photos and videos that Saberforge makes excellent products, but having a superb product is irrelevant if the customer service and actual production time of the item is atrocious and poorly-managed. There's not much more to say.

I had to threaten to file fraud with my bank just to get them to respond to me by the end of my experience. I will never buy a saber from this establishment or even visit their website again, and I will share my experience with everyone I know who even entertains the thought of buying a product from Saberforge.

Date of experience: April 17, 2018
Pennsylvania
1 review
0 helpful votes
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Thank you!
February 11, 2024
Updated review

I was very happy with my saber blade. They hold up very well after heavy use.

Date of experience: February 11, 2024

Quick and efficient!
December 7, 2022
Previous review

Quick and efficient!

Date of experience: December 7, 2022
Australia
1 review
0 helpful votes
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Breezy shopping experience.
May 23, 2024

Pretty easy to understand. Great sellers and good communication.

Date of experience: May 13, 2024
California
1 review
0 helpful votes
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The fallen saber
April 17, 2023

Good saber of good quality. Would be nice if the site had paypal as an option.

Date of experience: April 17, 2023
Colorado
1 review
0 helpful votes
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Nice product!
January 15, 2022

The credits are very nice; metal and have a hefty weight to them. I'm very pleased!

Date of experience: January 15, 2022
Canada
1 review
0 helpful votes
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First Saber
November 26, 2021

Ordered it and can't open it til Christmas. But on Dec 25 I'll be super happy.

Date of experience: November 26, 2021
Arizona
1 review
0 helpful votes
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Very nice hilt
May 14, 2024

Love the sabers from here, always worth the price and always makes me want another.

Date of experience: May 4, 2024
Alabama
1 review
0 helpful votes
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On my saber
May 12, 2024

Love the saber,awesome product I have recommended you guys to other

Date of experience: May 2, 2024
Canada
1 review
0 helpful votes
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Great light sabers and customer service
April 2, 2024

The website is quite well made and the price range are I believe reasonable.

Date of experience: March 23, 2024
California
1 review
0 helpful votes
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It's what my Grandson wanted for Christmas
December 17, 2021

Easiest gift this year, will shop again if asked. Hope he orders what he wants.

Date of experience: December 17, 2021