Overview
SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
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The beskar ingots are great and have a nice weight to them. Would recommend. Though the duties and shipping I had to pay were stupid, saberforge needs to change that. Price almost doubled because of those prices so beware
This was my first experience looking for a premium saber. Loved the variety and options. Really appreciate that the hilts can have a variety of electronics. Enabled me to get the perfect one for me.
Massively impressed, especially after everything I've heard from 2020. But it genuinely seems like saberforge has turned things around! I got my saber within a month and I love the feel of it! Cant wait to get it installed :)
When I first ordered from SaberForge, I was misinformed of shipping times. After a battle through customer service, the owner personally reached out to me to help resolve the issue. Now, shipping is on track and everything looks good to go.
Their system isn't perfect, but they still do care about their customers.
I ordered a sabre and it did take the 8 to 10 weeks to be delivered, it cost 20% vat on top of original cost before parcel force would deliver it and it broke within a week, all they replied with was send a video of it not working, which we did (obviously nothing to see as would not work). Since then no correspondence from them at all despite many emails. So buyer beware once paid do not expect any help or repairs.
Never have I dealt with such terrible customer service. I don't ever care to write reviews, but this one takes the cake. I ordered a new saber June 1st of this year. And I still dont have it. I have friends who ordered new sabers from here after I did, and received their sabers months ago. Yet I still have no saber. They take literal days to even email you back about anything. Then they just tell you their putting a rush order note on it, which I'm sure they actually don't. I have emailed at least 4 times, and only received 3 messages back. I even went as far as ordering a saber from another website, and guess what, I got it already. 1 week versus Saberforge's infamous 6 month wait time. I would not recommend a saber from them, regardless of how well they're crafted. They took my money, and have produced no product. Even if/when I receive my saber, this review will stay here, and I will never get one from saberforge again.
When we placed our order it seemed like something was strange with the interface so I had to email SaberForge and it took a little while for them to get back to me. They must be very busy, but their email was kind and of good tone. It took about 7 weeks for our order to arrive, which is about what we were led to expect. We ordered about three weeks before Christmas, which must be a very busy time for them. My daughter's Saber arrived just as ordered and it's beautiful. Good work people! Thank you.
Customer service is terrible, their website claims 12-15 weeks. After 20 weeks (in which I wrote e-mails periodically to get updates) they forget to include sound, that thing they casually charge a minimum of 100$ to include. I'm a teacher, I don't get to treat myself to luxury items very often; so this was a pretty bad blow to me, and I implore you don't support this company, they care nothing about you or about Star Wars.
Forgot to add electronics into saber hit order emailed 30 mins after they got back to me week and a half later saying it was to late to just add that into the empty saber they were making? They want you to pay more to order self install parts lol I'll refund and reorder I can wait but pretty pathetic service cant change order minutes after you make it
It gives the word "helplessness" a whole new meaning. With no other way to communicate to them except through email and it takes them light years to respond, you are left with no choice but to wait helplessly. The waiting time is ridiculously long and they have no sense of decency to meet the customer's expectations. They will give you all sorts of excuses to keep you waiting longer for nothing. This company is bogus.
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- Oregon City, Oregon, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Order changes are possible, however, they cannot be guaranteed. It depends on how far into production your order has gotten by the time the change is requested. If you wish to make a change to your order, please contact our customer service department at help@saberforge.com as early in your lead time as possible.
That said, orders that have shorter lead times are processed very quickly and we are rarely able to catch them in time to make changes to them. If your order contained items that generally ship out within 1-4 weeks, it would have entered production immediately after being placed and even if we had been able to respond to your email the same day your order would have been past the point where changes could be made. I sincerely apologize for any disappointment or frustration this has caused you!