Overview
SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
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The saber is bloody amazing, but I cannot overstate how much it costed + my shipping country fees on top. It ended up being over £500/$630 (Was one of the more expensive ones but still). And Im not in a movie so its not really got too many uses, its flippin cool, but it requires a lot more thought, not something to impulse buy like I did
Never trust a company that will not accept phone calls- obviously not in the business of customer service. After spending way too much money on a light saber, the blade was actually missing out of the damaged box, and saber forge did nothing to help. They did not properly package the $350.00+ gift- the box came damaged- re-taped, while missing parts.
Do not buy anything from Saberforge. I ordered a standard build lightsaber on May 13,2020 and have not received it yet. I have emailed their customer service four times and been given excuses and promised my ordered would be rushed. That was a month and half ago and still my order is still in assembly. Do not waste your money and time. They offered $50 off my next order or a free gift because of the delay in their last response, all of their responses have taken at least a week as well. Can't tell you about a product I have never received and am beginning to think I'll never get. I am contacting the Better Business Bureau to see if I can get what I paid for almost 6 months ago. So much for a 12 to 18 week delivery time.
I ordered a saber from SF. The next day I learned a needed medical procedure would cost me thousands and I immediately cancelled my order. The store refused to cancel even though they had not begun my order. They then ghosted me and would not reply to anything. They had my money, they didn't care. You can see from the Better Business Bureau they commonly defraud customers.
We ordered a saber November 18th and payment has been taken out. We paid extra for shipping and haven't even received a confirmation of purchase yet. I do however have confirmation from my credit card that it was taken. No one has returned our emails. Its suppose to be coming to us in Canada. Does anyone have a phone number for this place. Very very upsetting.
Its been over two months since i placed my order. Nothing costume about what i ordered. Just two plan lightsabers. Still waiting for them to Process my order, but be sure they already took my money. Trying to get help or talk to someone is a joke. I have sent in many emails and i just keep getting told just to wait and how they dont cancel orders even if they haven't made it yet. What a waste of time. I could have gotten better lightsabers anywhere and not have this kind of trouble. Ever order from this people.
I've know purchased two sabers from them and am always impressed with the craftsmanship. The hilts are art pieces themselves. Even my scratch and dent hilt is gorgeous. They are by far my favorite place to buy sabers from. You pay for the quality.
I have to say that for a first time buyer the saber I received was top notch quality on the craftsmanship and the sound fonts are amazing. Great selection of different saber sounds and although being the introductory level of dueling sabers it's colors/blade effects are far above any retail saber. Overall a very satisfied customer who will definitely be purchasing another saber in the near future.
Don't order from them they are absolutely appalling. If for some reason you do order a saber from them expect no customer service at all, a poor quality product, an unexpected demand for import duties at 33% of the cost of the saber and they will consistently fail to be honest with you.
There is no good reason to deal with this shambolic company.
Purchase of a simple Eco saber made around the end of November still not received.
No response from them by email... packages arrive in France but not at home (I also received a package from them which was not intended for me.) Suddenly I learn that my sword is return to the United States.
I therefore ask where my sword is and I do not receive any response from them for 2 MONTHS!
Not only am I told that he will be sent back (without any excuse for the concerns that come from their home), they don't make any commercial gestures to me, but on top of that, they block me on the facebook page so that I can not talk about this story (deletion of my post and comments + unable to write on their page).
Today May 02 (be 7 months later) my lightsaber still hasn't arrived.
Never buy your lightsaber from this crook company. Once your blue card has been sucked in there is nothing more for you to do.
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- Oregon City, Oregon, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members