Overview
SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
Instant Feedback
I don't appreciate an order being "caught in time to change" when it involves more money. Yet thats not in time to cancel it. I am only upgrading for resale potential. I won't be using Saberforge in the future. Yet I'd put money on the fact it will take another 4 months to arrive.
Also, they sell the same saber... with neopixel... on etsy in stock for less than I paid on site.
I don't appreciate this company.
The repair cost of the saber is high. And no discount on electronic upgrade options are not practices that build customer loyalty. It makes sense for the company to cover the repair cost. However, a discount in my case with electronics which are the repair items seems to make sense. The company offers seasonal discounts anyway so there seems to be a margin to cover some discount. And in this case, it is not like the customer to game the systems. As they will have to have a Saber Forge product that is really broken to get the repair/upgrade discount. And this could be a win-win for both customers and Saber Forge. Customer spend a little more but get upgrade electronics of newer version. Saber forge sells better products. Unless like now, customer still spend rather large amount of money to repair.
I ignored the reviews because a personal friend had a good experience. Good experiences can happen but they seem to be exceptions and sporadic at best. They probably take so long to make it hard to dispute a charge with your bank when they don't answer your email for refund after your item is "lost in the mail" and they don't answer emails even if you weren't bothering them constantly about where your order is like some peoe might and it still makes them slow down your order. People are considered "entitled" because they expect to receive a product that can cost several hundred dollars or more in a reasonable and timely manner or at least be notified if SF won't be able to deliver on time. Shop at your own risk, don't say you weren't warned
Purchasing process was easy, the shipping took a little bit of time. Regardless it was actually a good thing, Saber forge takes their time to ensure you receive a quality product. Shipping took about 5-6 weeks. Once I received it I was very pleased with the end result. It was worth the wait.
When I got my saber it worked for a total of 10 minutes, after which the sounds stoped working. I looked all over for a solution. I had to let the battery die in it and charge the saber to full to "reboot" the speaker. Saber works fine now but a strange issue to have upon spending that much money on one
This lightsaber is a great value and really fun to play around with. It also looks very cool while on display, especially with a fancy blade plug which I definitely recommend getting. I got the Xenopixel variant and it has been fairly easy to use, the motion controls do take some practice to get right though.
The website shopping experience was very clean and intuitive, but the website is a bit inconsistent in terms of information about the sabers.
Overall a great purchase!
I see a lot mixed reviews here but I want to say I had a great experience with Saber Forge. Morgan and I had excellent communication and I had two sabers repaired in a reasonable amount of time, which easily exceeded t the expectations given to me by the company on the website and in writing. Great job with about a two month turnaround on the service.
I ordered a saber months ago and still haven't recieved it. I recieved an email about 6 weeks ago saying 5 to 15 business days but obviously that was a lie. They got no problem taking your money but cant deliver their product in a timely manner and then they dont even care enough about their customers to update them when they ask. Ultrasabers and electrum sabers are light years ahead of them in customer service and the speed of delivery. If I could give them 0 stars I would because they dont seem to care about their customers at all!
Saber works pretty well, the only issue I've fun into is the blade is a bit wobbly, and after fully charging it sometimes it will just die and basically reset to a different blade setting. Overall pretty happy for it being mostly just a cool thing to have.
Excellent service. Very helpful from beginning to end and was able to answer all questions addressed. Good job Maria and Damon! I will purchase more sabers in the near future!
It's okay. Just wasn't aware of the high cost of shipping charge.
- Visit Website
- Oregon City, Oregon, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members