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SaberForge

Overview

SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.

service
70
value
13
shipping
11
returns
11
quality
228
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3,142 reviews
How would you rate SaberForge?
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Germany
1 review
0 helpful votes
Follow D C.
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I'll be honest, if it wasn't for the quality of what I ordered, I wouldn't be rating them a generous 4 stars. Their customer service is sub par, only responding to emails about shipping and tracking 2-3 weeks after I sent the request. Shipping took a week as promised, but it took 5 months to actually get here after I talked to a rep that said it would only take about a month. Regardless of all that, it's a great saber and maybe if I go back to the states, I'll order again just to see if anything changed.

Date of experience: May 20, 2021
Australia
1 review
1 helpful vote
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Order gone wrong
October 31, 2020

I have placed a order on the 19th of October 2020 and yet I have sent many emails and all I received is a automatic generated email stated that they would get in touch with me with in 5 business days. It's now been three weeks and all I have ordered is blade plug and a cover tech wheel no saber. I would have thought this would be easy to get.

SaberForge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 31, 2020
Texas
1 review
0 helpful votes
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Quality dueling sabers
February 20, 2024

Love Saberforge so much. The best sabers I've ever used and the wide range of designs are amazing. They are all so unique and beautiful. I want another Chrome Archon so I can make a double bladed staff saber

Date of experience: February 20, 2024
New Hampshire
1 review
0 helpful votes
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My 4th saber
July 24, 2024

Team did a great job on my sith inspired saber. Yall killed it on the hilt and I am a happy customer

Date of experience: July 14, 2024
Missouri
1 review
2 helpful votes
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Took forever and no customer service
May 11, 2022

It took three (3) months to get our lightsaber that the website said was in stock. Every time I emailed them, it took 2-3 days for a response and all I got was excuses. Then I ordered a sound board (against my better judgement) that was supposed to work with my lightsaber, but it didn't. When I tried to return it, they said they would not take it back and suggested I sell it on Ebay. They stick! No customer service and no support!

SaberForge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2022
North Carolina
1 review
0 helpful votes
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Double bladed lightsaber
February 7, 2022

I have gotten a saber from here before and I love the details that they put on them. Decided to go ahead and get a double blade one for my collection the wait was a bit long but it payed off in the end. The saber itself is great and Wirth the wait.

Date of experience: February 7, 2022
Oklahoma
1 review
0 helpful votes
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Progenitor
June 16, 2023

Was very pleased with the saber but not the customer service as it took 4 requests to receive a response regarding my missing retention screw and was only told the size to buy a new one my self instead of a new piece all together

Date of experience: June 16, 2023
Canada
1 review
0 helpful votes
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Got scammed!
February 19, 2022

After 15 weeks, I wanted to cancel my order, so we were in dispute. After I sent them a request not to ship it until the matter was resolved, so rather thank keeping their word they shipped the item so I could not return it for cash.

SaberForge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2022
Texas
1 review
0 helpful votes
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Great parts and sabers. Maybe better details?
September 11, 2022

While I'm not disappointed so much with my recent order, my biggest gripe would be part descriptions.
I ordered a staff extension some time ago and was planning on using it for a body instead of a normal body part to effectively have a longer hilt. Warrior electronics fit just fine within it. No part of the description for either the staff extension or the Champion electronics I bought in this order suggested that the battery/soundboard would not fit in a staff extension body.
No interior dimensions for the staff extension, no exterior dimensions of the battery and soundboard. I'm just disappointed to have spent the money I have on non-compatible pieces. My attempt to be clever and have a unique saber has now led me to having to machine parts myself.
I understand that staff extensions are not listed as saber bodies, but with the incompatibility tables they have, I think it would be prudent to include the incompatibility of these items as well.

SaberForge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2022
Texas
1 review
8 helpful votes
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DO NOT spend your money here. Ordered a basic light saber with no bells and whistles. Took the money out of my account same day as order. According to the website, a basic order is to take 4 weeks. I've been waiting 10 weeks now and when they finally responded to my email it was with a vague "your order is on schedule" when it was already 4 weeks late.

They do not take phone calls and you can't speak to anyone. Take your money to a more reputable business.

SaberForge attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 24, 2018