SaberForge has a rating of 4 stars from 258 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SaberForge most frequently mention customer service, high quality and star wars. SaberForge ranks 1st among Swords sites.
I'll be honest, if it wasn't for the quality of what I ordered, I wouldn't be rating them a generous 4 stars. Their customer service is sub par, only responding to emails about shipping and tracking 2-3 weeks after I sent the request. Shipping took a week as promised, but it took 5 months to actually get here after I talked to a rep that said it would only take about a month. Regardless of all that, it's a great saber and maybe if I go back to the states, I'll order again just to see if anything changed.
I have placed a order on the 19th of October 2020 and yet I have sent many emails and all I received is a automatic generated email stated that they would get in touch with me with in 5 business days. It's now been three weeks and all I have ordered is blade plug and a cover tech wheel no saber. I would have thought this would be easy to get.
Love Saberforge so much. The best sabers I've ever used and the wide range of designs are amazing. They are all so unique and beautiful. I want another Chrome Archon so I can make a double bladed staff saber
Team did a great job on my sith inspired saber. Yall killed it on the hilt and I am a happy customer
It took three (3) months to get our lightsaber that the website said was in stock. Every time I emailed them, it took 2-3 days for a response and all I got was excuses. Then I ordered a sound board (against my better judgement) that was supposed to work with my lightsaber, but it didn't. When I tried to return it, they said they would not take it back and suggested I sell it on Ebay. They stick! No customer service and no support!
I have gotten a saber from here before and I love the details that they put on them. Decided to go ahead and get a double blade one for my collection the wait was a bit long but it payed off in the end. The saber itself is great and Wirth the wait.
Was very pleased with the saber but not the customer service as it took 4 requests to receive a response regarding my missing retention screw and was only told the size to buy a new one my self instead of a new piece all together
After 15 weeks, I wanted to cancel my order, so we were in dispute. After I sent them a request not to ship it until the matter was resolved, so rather thank keeping their word they shipped the item so I could not return it for cash.
While I'm not disappointed so much with my recent order, my biggest gripe would be part descriptions.
I ordered a staff extension some time ago and was planning on using it for a body instead of a normal body part to effectively have a longer hilt. Warrior electronics fit just fine within it. No part of the description for either the staff extension or the Champion electronics I bought in this order suggested that the battery/soundboard would not fit in a staff extension body.
No interior dimensions for the staff extension, no exterior dimensions of the battery and soundboard. I'm just disappointed to have spent the money I have on non-compatible pieces. My attempt to be clever and have a unique saber has now led me to having to machine parts myself.
I understand that staff extensions are not listed as saber bodies, but with the incompatibility tables they have, I think it would be prudent to include the incompatibility of these items as well.
DO NOT spend your money here. Ordered a basic light saber with no bells and whistles. Took the money out of my account same day as order. According to the website, a basic order is to take 4 weeks. I've been waiting 10 weeks now and when they finally responded to my email it was with a vague "your order is on schedule" when it was already 4 weeks late.
They do not take phone calls and you can't speak to anyone. Take your money to a more reputable business.
Answer: The estimated lead time for an order depends on what items are included in the order. Orders are subject to the longest lead time for the items ordered. For example, if you order an Eco saber (which has an estimated lead time of 2-4 weeks) and you also order an Apprentice saber in Warrior, Veteran, Veteran RGB, or Hero tier (estimated 12-15 weeks) on the same order the lead time would default to the longer time frame. Per our website Help page, because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping
Answer: Shipping rates are calculated at checkout and vary depending on factors such as the total weight and size of your package, which shipping method you select at checkout, and final shipping destination. Your grand total including shipping costs will be visible to you prior to submitting payment and finalizing your order.
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)
Answer: The estimated lead time of an order depends on what items are ordered. Because we manufacture the brightest and most affordable high end made to order sabers and adaptive saber parts, there is a HUGE demand for our products that has created an estimated 12-15 week lead time for most orders. Rest assured we are working as quickly as we can to process all of our orders, including yours. Please keep in mind that unlike many of our competitors, our exquisite sabers are assembled in the USA, and not mass produced overseas, so they do take some time to produce. Some orders will require additional time for completion. Please also allow an additional 1-3 weeks for custom wraps. Some orders may require less time for production. Orders that include Eco sabers, Initiate tier sabers and loose adaptive saber parts without assembly packages only generally ship out within 2-4 weeks. That said, if your order also contains another product with a longer lead time, your order would be subject to the longest lead time. For more information, please use the link below; https://saberforge.com/pages/orders-shipping Once shipped, it takes 2-5 business days for delivery anywhere in the US. (Shipping times may vary during the holiday season due to higher than usual volumes of packages being shipped.)