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SaiyanStuff has a rating of 2.8 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. SaiyanStuff ranks 118th among Anime sites.
I bought several products from this store already and they've been sending me the most unexpected and awesome products. Lots of my friends kinda felt the same when they started buying stuffs from you guys. Good job!
I have tried using their "contact us" and it doesn't send my message to them. Every time I click submit it tells me that a field must be completed even though I have all the fields completed. Also, they state on their processing time that orders are sent to facility within 24 hours. Then after that it is mailed out within 3-5 business days. This isn't the case with my order. They have exceeded the limitation of their standards. I wouldn't recommend buying from this company. You have better luck contacting someone from Wish or the IRS.
Took over one month to ship though this was during the virus crisis, so I'm not really holding that against them. But only one of the four shirts I ordered was sent. Never did receive the other three. While ordering, I asked about sizing, took my measurements and gave them to customer service. They recommended a size too large. The size chart is not accurate at all. Print and stitch quality is poor. There are little white areas where the print didn't adhere. Stitching is bunched up around the neckline. Even when asking about sizing, customer service was poor at communicating. Not only unhelpful but misleading. Makes sense why they don't do refunds or exchanges. They are just offloading cheap products for premium prices and taking money where they can. After inquiring about the lack of quality and where the rest of my order is, my original order information was deleted and all tracking information was removed, which was never updated before that anyway. Wasted over $120 on this store. Avoid and don't waste your money like I did. Attached is a closeup of the one shirt that did arrive and it's poor quality, original order confirmation, and the error page when clicking links to original order and tracking information.
Tip for consumers:
Don't use this site.
Products used:
None, nothing ended up fitting and the quality was poor anyway.
I spent 80$ on a pair of shoes I never received. I tracked them all the way to the post office and the post office informed me it was a fake tracking that gets sent out. I contacted Saipan stuff for a refund or resend and they claim it was my fault with the address even though the post office and screenshot I took were 100% correct. Post office destroyed the package bc Saiyan stuff refused to receive it back. Saiyan stuff then continues to say I need to pay $17 more dollars if I want a new pair reshipped even though I can prove I didn't receive it. Customer service is very selfish and unhelpful. I ordered in Dec 2021 it's now may 2022. I will not recommend this place to anyone and I will spread more word of mouth on social media how terrible my experience is.
Tip for consumers:
Do not use this site!
Products used:
Didn’t get it
Horrible costumer services I will never shop there again! Would not recommend to anybody! They used horrible packaging and didn't care that my order was drenched.
The print looks nothing like the picture. Horrible quality. Poorly packaged. Damages upon arrival. No response from the company to get a refund. Do not buy from them
Good prices and came on time they mentioned. They made a mistake but was very cool about it and said they were sorry. Got a discount on next purchase and will continue to shop here
I ordered at the beginning of September they gave me the wrong tracking number which I didn't get until a month later then said they would resend out the things I ordered and send a new tracking number which I waited nearly another month so I said I just wanted my money back which they were good about doing that part but ill never TRY and order from this site again.
I love this website beautiful items and very fun highly recommended and definitely approved want to buy the whole store
I got a goku keychain that lights up. Its really sturdy and it doesnt only come in one color. It lights up multiple different colors. Its really awesome and my Fiance loved it.
Their website advertises faster shipping so you'd buy it for Christmas. I bought the item a month before when it was needed and over a month before Christmas. I emailed them after two weeks of it not even being shipped out yet. They guaranteed me it would get to me in time. I stayed in communication with them because my tracking never changed and they kept blaming the couriers. First USPS then UPS. The only tracking I had was for USPS. I called both and submitted complaints. Both couriers reached out to me... USPS said they never recieved that package from the original sender. UPS said they did not have any information at all about this package or anything under my name. I tried many "tracking codes" that I received and none of them worked either. Just like they didn't with me. Only the USPS one worked.
After much communication with the company, I sent a resolution email. I requested a replacement and full refund, not including the shipping costs.
They denied any resolution and said they'd already told me who has my package (UPS).
So, 16 days after the promised date, 10 days after the date I most needed it, and 4 days after Christmas the package is still not here.
The company has no idea where it is and blames the couriers. The couriers have no idea where it is and the blame the company. The company has offered no solutions and now no resolution.
They lied to me in the initial email when I was concerned about it not being shipped out yet because they were afraid I'd cancel my order. Which I would have... then I'd have $80 to spend on my nephew elsewhere in time for Christmas.
Advertising on their website is a lie, customer service lies, disorganized, and just overall a bad experience.
The company is in China but the person I have been in contact with is in the Philippines. He told me he can't even help me contact the couriers because the call would cost him too much money.
Just sketchy and sad.
Shop Etsy instead.
Tip for consumers:
Don't use it at all! Go with Etsy. Better shipping, better prices, better customer service. If you do come across a seller who is unreasonable then Etsy handles it. This Chinese company doesn't have anything to hold it accountable. They've denied my refund and have offered nothing. Not even a replacement.
Products used:
None. It never came.
I love this shirt its got amazing quality! It took a little while to be delivered but overall a great shirt.
Not only did I not get all my stuff but the quality was trash not what I paid for at all and it took a month to come
Fast and helpful customer service that dealt with my issue and exceeded my expectations to make me happy
Great products! Variety! This is the go to fan site! From Art to clothes, you get the best options to show off your fandom for Dragonball Z!
The hoodie i purchased was awesome. It fit me perfectly and i just hope they can deliver faster. Saiyan stuff is the best
Hopefully i dont get scammed but stuff looks amazing and just it seems like a very good and reliable website anyways so hopefully I dont get scammed
I haven't received my case yet...,,,,,,,,,.,,,,,,...,,...,.,... z
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