Saks Fifth Avenue

They 1500 dolar not return me! Their online web disaster! Customer service is disaster! You can not reach anybody!

My husband purchased a pair of diamond earrings for me in the UTC Sarasota store for Christmas. Although very beautiful, they were misrepresented with regards to the carat weight. Yeva, who sold the earrings to my husband claimed they were two carats. However, when we had them appraised, they only appraise for maybe 1.8 carat total weight, our appraiser said. I am a jeweler by trade, this is what I went to college and did for a living for a very long time and I am a designer currently. I know that sometimes diamond weights can vary, when I was in the trade we made sure to communicate this with clients, because we operated with morals and integrity. However, not only was this not disclosed to my husband by the Yeva, but on the website for Saks 5th Ave, it also says that the earrings are two carats, and nowhere within any description is there any kind of disclaimer stating that there may be a slight differentiation in diamond weight. I contacted Saks fifth Avenue corporate, they had no care whatsoever to get back with me, nor respond to my BBB complaint. When I went into the store, I spoke with a gentleman name Vinny, who stated 'he had never experienced this before ever'. He then went on to say 'well he got a them on sale?' as if that constitutes the fact that they were falsely advertised by the sales person and online. As If since my husband got them on a holiday sale that it was justified. The earrings are off my almost a quarter of a carat, not just a few points. My husband and I have been looking at an almost $30,000 diamond tennis bracelet in there that we were wanting to purchase for me that had a matching ring. We will now NOT be doing business with them because of the fact that they're not honest in their sales. Who knows how many other people this is happening to and for even larger pieces than our first and only purchase with them which has left us to not want to shop there again.

Poor customer service... since they have no local stores. Sneaker came defective ripped after 3rd use.
Lol

DO NOT ORDER OR PURCHASE FROM SAKS!

Absolutely disgusting SERVICE. I placed an order and returned it May 2020 it is now November 2020 and Saks have not made the refund. Saks have confirmed they have received the item but simply think the are entitled to the item and my money. They ignore correspondence and don't reply and when I called them mind you an international call which I was paying for they still could not fix the issue.

ON 29 AUGUST I RECEIVED THE FOLLOWING VIA EMAIL

On behalf of Saks Fifth Avenue, I want to extend my sincerest apologies for the negative experience that you had with our customer service.

At Saks Fifth Avenue, we pride ourselves on giving our 100% every day to ensure that our customers' needs are being met. I know that we have let you down, and for that, we are very sorry.

We have reviewed your order, and confirmed that we received the return and the refund is still pending. We have submitted a request to process the refund. Your reference number is *******. It will processed in the next 10 to 14 business days.

To make up for the inconvenience, I am very happy to offer 20% off on your next purchase. To take advantage of this discount, please dial toll-free *******257 to get through to one of our order taking agents and reference the order number *******. They will see my notes and honor the discount.

Should you need help in the future, please do not hesitate to contact me directly, as I will be very happy to assist you personally with anything you need.

Thanks,

Eduardo Mayorga
Saks.com Associate

DO YOU THINK THIS WAS ACTIONED OR ACTUALLY TAKEN CARE OF IT WAS NOT! NOR DO THE REPLY TO THE EMAILS I HAVE SENT BACK!

I have never experienced such bad service or had any trouble receiving a refund from any other store ever.

I will never purchase from them again and advise anyone thinking of making a purchase to go to another retailer who isn't out there trying to rip off their customers.

BEWARE OF SAKS UNETHICAL BUSINESS PRACTICES!

I was on the Saks website in May 2019 because they had a sale on designer bags. I then go to look at their offerings and notice that the bag I'm obsessed with (a black hardware YSL) was on sale (regular $2850, on sale for $2190 CAD). I thought WOW I can't believe my luck and went to purchase immediately. When trying to check out the price reflected in the cart was still $2850 rather than the $2190 I saw online. I went to the chat option on Saks to get some help and was greeted by a lovely sales person who ensured me that if I purchased the bag, she could adjust the price immediately after I purchased. No worries I thought, I'll do that. But, when I tried to purchase the bag the cart said sold out. The sales person said, unfortunately, there was nothing she could do about that, but I was assured that if I purchased at a later date I could still receive that price (her guarantee).

Over the next couple of weeks, I continued to check back on the site, by which time the bag had gone on pre-order. I tried numerous times to purchase it on pre-order as was still assured that I would get the sale price I'd seen previously (of which I have email proof and screenshots of chats with Saks associates). By this point, I'd spoken with multiple chat associates who assured me I would get that price once I could purchase it. I had no reason to think that their "assurance" meant nothing.

Fast forward to July 1,2019 the bag is finally back in stock and I purchase it. I immediately go to the chat to request the price change (as I'd been promised.) I was told that it would take 10-15 days to process (which was weird as a previous associate said she could change the price immediately once I purchased it.) I then follow up on day 10 as I hadn't been contacted and was told that my price adjustment had been "denied since as this is one of premium designers and these designers are excluded for adjustments." So, not only did I need to follow up with their customer service, but I also was consistently promised by different associates that this would be done. The associate told me "according to our records the request was not assured as this is one of our premium designers." However, I have email and chat proof that this was assured (and was never communicated to me that there was a possibility that it may be unassured.)

Saks, you need to honor the promises of your customer service associates as they are client-facing. I will NOT be shopping at Saks again after this long, drawn out, annoying 2-month process where I constantly had to check in. I feel lied to and I honestly think that the Saks system as a whole is terrible. If you ever see a sales price on their website, be aware that you may have to pull teeth to get it.

Was promised beauty boxes using their rewards program for my $650 creed purchase on my saks credit card and 2 months later, NOTHING! BYE BYE SAKS!

I recently purchased cologne as a Christmas present, and I did not receive it. I was told to file a claim with FedEx, and I did, only to be told by Saks that it's my responsibility and that there was nothing that Saks could do.

We all know that during the holiday season there is a lot of theft. FedEx has been in the news lately for drivers dumping packages in the middle of nowhere. BUT THERE IS ALSO HUMAN ERROR. I have NEVER not had a package delivered in the 5 years that I've lived at my current address.

I had a Saks account many years ago but closed it. I opened a new card just to make this purchase and this is how I'm treated.

I have read many of the thousands of reviews posted about Saks and the company is being trashed because of this.

WE ARE NOT ALL STEALING! But the fact that we are all being tarnished with the same stroke is incomprehensible.

I am looking for a refund on an order that I did not receive, and I REFUSE TO PAY FOR SOMETHING THAT I DID NOT RECEIVE.

I called today again regarding a 0refund and got the same answer.

If I don't receive my refund in the next 5 days, I will have no other recourse than to retain an attorney. I've been in touch with Spencer Sheehan, the NY attorney who they call the POP TART Attorney to do a possible class action because that is what needs to happen.

This is not how you run a business. Clearly, you have no idea. But
the fact that Saks is on the way out should tell you something.

I PLAN TO MAKE IT MY LIFE'S WORK TO MAKE SURE THAT THIS PRACTICE STOPS. (hint) If there seems to be so much theft, WHY DON'T YOU MAKE IT MANDATORY THAT ALL PACKAGES REQUIRE A SIGNATURE?

Brought a pair of shoes the right one was damaged I called in and was told I have to go to Fedex and pay for the return. BAD SERVICE

Saks Fifth Avenue is the worst place to buy. You are not protected in anyway. Stay away from them!