Saks Fifth Avenue

I ordered a very expensive coat for Christmas. The coat arrived in a shabby plastic bag. Inner lining was torn, wrinkled and obviously someone's old coat that had been switched and sent to me. I called Saks online customer service immediately and informed them, sent them pictures. I sent it back to saks for a refund and they refused to accept the return as the coat was not the item I had ordered and paid for. I have been a customer for 25 years. Saks have stollen a lot of money from me. I will never shop there again.

The most horrible experience ever. Whatever you do, never shop from here. Took my money, sent me a broken item, I cut my finger opening it. Took WEEKS after calling numerous times and emailing to get a stupid partial refund...so Christmas passed without me giving the gift I intended or having my money. I questioned them weeks later when I saw this partial refund and they said I had to submit pictures. Mind you I already did. How the hell do get a picture of something in the trash from 3weeks ago. A hit stinking mess this company.
F**** A-holes.

Wish I could give them a zero star.
Bought Baccarat brand glasses of total six, and received counterfeit item from Saks.com. So I return and requested a refund next day.
However they opened case# and after 3 months later, was advised their final decision is not to refund.
What I received was all the same fake glasses in the Baccarat brand box, total amount $708.51.
DO NOT PURCHASE anything from Saks.com.
My English is not good but I have reported to BBB, Bacarrat and will review everywhere so this would not happen to other people. Shame on you, Saks.com!

We ordered an item from the online service and they shipped it to empty house and still charged my wife card without replacing the items. They put us on hold 25-36 minutes without returning; as well as hinging up on us. I think it's unfair and not right

This has to be the worst and I got conned. I wish I had read these reviews earlier. Ordered a pair of Sam Edelman ankle boots should have known the price was too good to be true. $99. After three months no goods. Sent emails asking for tracking # I got sent one it just says ‘China Post in transit.' I haven't received any further replies to my queries. The big draw card to buyers is the free shipping. It's a load of bollocks to hook
You in. Stay away from these scammers and thieves. I wrote this on January 4 2021

I will definitely leave a bad review and it is deserved. I ordered a down jacket and gave the wrong address. I immediately called the support line. They said that you should wait for the courier service to be appointed. It was December 9th. Then I called on December 11 and informed the delivery company and indicated the correct delivery address. On December 13, the product arrives in Florida instead of Massachusetts. I'm calling for the third time. The person on the line apologizes and informs me that they will call me back within 24-48 hours. Silence. What should I do. You are a store that presents premium products, but you behave like a cheap company. This is your label.

I purchased a pair of shoes on monday for my birthday. I paid for 2 day shipping which would have arrived by Friday. Well I call Saks on Thursday only to find out they never shipped the shoes. Now they won't give me my money nor ship the shoes to store. Siting they can't change anything on order. But how not if it never shipped. They are a rip off please I beg y'all keep your money or go else where. They even told me they can't cancel the order after 20 minutes of being placed. This is the worst place ever

Saks sent package to different shipping address than listed. After emailing and calling they said they would open a investigation but will take 14 days for an outcome. Suggested I order again and pay again for the same product while they attempt to figure out why their system sent it to the wrong location. No assistance or problem solving on their part.

I bought a Jo Malone Diffuser but never received the order. I submitted a refund claim but was denied soon because they asserted that their courier - FedEx marked it as delivered but they cannot provide the picture or my signature to prove the delivery was completed. I called customer service but their associate asked me to connect the FedEx by myself or submit a dispute to my credit card bank. So, I had to dispute the payment but got rebilled later because Saks communicated with my credit card bank to refuse the dispute. It's a very disappointing experience.

I made a purchase 2/26/2022… it was marked as delivered. I NEVER received my Tory Burch purse. Contacted them and let them know. The refund was approved 03/02/2022. As of today 04/25/2022 I still haven't received my refund. I've called them weekly and continued to be told 10 business days. Ives been in the phone today on multiple calls because the call continues to "drop" over a total of THREE hours. I'm on hold now as I type for 30 mins 52 secs

Purchased a $500 Versace belt. The leather peeled terribly after about 7 wears. It's only been about 2 months and SAKS refused to acknowledge a defect with the item and did not offer any possible resolutions, not even a store credit. The manager kept quoting their 30 day policy which is for regular items that a customer wants to return, nothing to do with a defective item. Very disappointing. I'm a long term customer with and will no longer patronize SAKS. I'll take my money to any other place. There's no way, a $500 belt should peel within two months of hardly wearing the item and if it does, a customer should not be told there's nothing they could do. I even spoke to the manager of the managers. He didn't even see the belt and still made the decision to quote their 30 day policy.

I am Saks long time customer. I ordered CL pool slides. I briefly tried them. They appeared heavy and big on me. I packed them and shipped back in 2 days. Saks warehouse sent it back to me claiming that I sent them a worn shoes. I disputed this charge but unfortunately I can't prove anything even I sent them back right away. Customer service told me that I had to be careful and took a close look. Never happened with me before. It's so outrageous. Someone worn them or shipped floor sample and I am stuck with $500 bill.

Awful experience. I lost 300 dollars because my parcel was delivered at the address without my presence even if when I was making a purchase it was written that signature is required for delivery. When I came next day I didn't find my shipment. I've opened a case 2 times but maximum what they gave is 20% for next purchase! After this experience I don't even want to look at this store. If you don't want to stay without product and money it's better to look at different shop.
PS The access to Contact Us page from the link is denied! :)

Can not believe Saks sacks this much!
Few experiences to ordering stuff in person, at the store at the store, then receiving emails saying it is delayed, then after 6 months saying that item is no longer available.
Now! This time the problem is the refund for the amount of $648. Been 2 months already. I called already 10 times. They said takes 10-15 days. It has been 50 days. Still did not get my refund.

It's a shame that a company 'sacks fifth Avenue" which is biz for over 120 years, not only send its loyal customers damaged goods but keep you on call for hours for a simple return. Also they make you return the trashy damaged good! Horrible, won't shop here EVER again

I wrote an earlier review about my nightmare with customer service. This time I placed an order before 12/08, hoping it MIGHT arrive before Christmas since I received a notice saying it was shipped on 12/08 and would arrive on 12/19. Checked with FedEx on 12/23 and they said they have yet to receive the package from Saks.
Truly my fault for giving them a second chance. Fool me once…etc.

Saks Return Policy is Absolutely Terrible. I purchased a Moncler Jacket from the website and it turned out to be a size smaller, so I returned it the next day via FedEx. That was December 12th and still haven't received my money back in my account, and it's January 30th 2024.

Saks fifth avenue has the worst customer service! I will be shopping Neiman Marcus from now on. They had me on the phone for 45 minutes just to place an order! I wanted to purchase gucci studded earrings that cost 2400. 00 and did not end up getting them due to their bad customer service! Not only did they miss out on a 3000. 00 purchase but they lost a customer! I don't recommend saks fifth avenue!

I have made my last purchase from Saks. I ordered 3 dresses. They shipped them in 2 different shipments. I was not made aware but they shipped them requiring an adult signature (with ID). I was not home when an attempt was made with one shipment. Fed Ex said they would redeliver it that night before 8 pm. I cancelled my plans and stayed home to receive the package but there was no delivery. Then, it was supposed to come the next day - nothing. Now they say it "should" be delivered tomorrow so I am supposed to sit home all day and wait for a package. Why inconvenience your customers like this without even letting them know that a signature would be required? By the way, the other package (that had 2 of the dresses in it) was left on the front porch with no signature even though it was shipped requiring a signature. Inexcusable disregard for the customer.

Saks has a very bad customer service policy. I wrote in a complaint that a package of mine, which was over $500 dollars did not deliver and the company wrote back with a 20% discount for my next order. I was really excited to receive my package and waited for the delivery time, when I found the package nowhere to be found they did nothing and did not file a claim to FedEx. I truly just lost so much money through buying from them.

I have gotten better customer service from a Etsy purchase than from Saks.

Beware of ordering something for a special occasion and using "free rush shipping" code offered... Did just that and it still didn't get here in time because they had to "verify my address." Could've just walked in the store myself but I fell for the offer online. Was graciously offered 10% off my next order, along with anyone else who signs up for their emails. Never again

Purchased a garment online for $158. When it arrived, it had an attached price tag that said $98. Called Saks to ask that the $60 be credited to my account. Three different people (escalating levels of management) refused to do so. Item has been returned, so they lose both the sale and a customer. I'm shocked that a so-called "upscale" retailer would act like this.

I returned items to Saks by mail in December 2018 and still have not received a refund. I have spent an inordinate amount of time on this. No less than 17 minutes on hold before a person picks up... calls lasting over 45 minutes... multiple managers saying they will research and call me back to not hear back. Emails and emails. Around and around they go. For the first month they had lost the return despite me providing the tracking ID. Then when I provided the details of who accepted the return at their warehouse dock they needed another couple of weeks to figure that out. This was in January. It's March and still nothing. Over $1,500 dollars of merchandise. How they stay in business is hard to fathom.