Saks Fifth Avenue

I bought 2 jackets at Saks here in Mc Lean Virginia, and just about 2 weeks later I decided to take them back without wearing them once because I felt like was not going to use them. Since I did not have my receipt at the time the sales associate told me I needed it or I can get a store credit. I said ok I will come back. She said no worries we will accept them back anytime. I said you sure and she said yes you can even give them my name unfortunately I did not write down her name. 2 days later I went back with my receipt and another sales associate told me you cannot return these items because they were final sale. Heres the trick people, everything in the store for their annual sales were final sale- Thats the way they trick you people to not having to return them. They only items the guy told me I can return are items you bought at full price. Cool, I am going to keep them, but this is the end of my relationship with Saks. I am going to do my shopping at Nordstrom from now on, and I encourage you to go do your shopping elsewhere as well. I return items to Nordstrom with no receipt and even after more than a year.

The worst of the worst customer service I have ever encountered in my life!
I received an emailed saying my packaged was delivered, so I went and look, but it's nowhere to be found. So I called their customer service and was told that they will investigate where the package is that will take up to 10-14 business days! I asked what's the address they sent the product to. It's an address that doesn't even exist! After about 10 days of not hearing from them I called again and they told me to wait 4 more days as it will take 14 days and that they will email me of the status of my package. Didn't hear from them. So I decided to call after after 20 days of not hearing from them. They just told Me that they received the package back and I will have to wait for who knows how many days as they Don't know. And I was advised they can replace my order but I have to pay, then they will refund me back when the package that was sent back reach to their fulfillment. I used a gift card to purchased it that means they will refund me with gift card also. I was not gonna spend more money on them. Until now it's been almost a month I am still waiting.
I'm just not happy with the way They handle their customers. Very poor.
If I can rate them zero star I would, that's how horrible Saks Fifth customer service is

BEWARE BEWARE BEWARE Website offers online ordering and mailing to over 150 countries. However to place an order from one of those countries (Australia) you find out after almost an hour on the second chat session after the online order page keeps coming up with an error message that they don't take international orders online, but may take a rare order on a chat session - but you have to type in your credit card details on a chat session. THE TOLL FREE INTERNATIONAL is not SAKs (or does not answer the phone by anything to do with that company name. BEWARE BEWARE BEWARE

I have shopped SAKS as my primary dept. store. They have gone down-hill fast. English speaking customer service would be nice. Your new shipper Maergo is horrible! All my packages are delayed, lost, and very late and tracking is never updated. I'm close to never shopping Saks again. Additionally, SAKS returned to me a pair of shoes I bought and returned due to a defect as stated on my return. They sent them back and said I caused the defect! They want to stick an $800 pair of shoes on me that were defective when they arrived. They said it's their new return policy! Wow is all I can say. Saks must really be hurting if they are dumping on their customers defective goods and requiring customers to pay for it. Another reason to no longer shop at SAKS. Saks is the new Kmart I guess. I'll be taking my business to Neimann's. Shame on you Saks! Im embarrassed for you. I also found it interesting that many of the reviews here are for the same scam they pulled on me. It's gross what they are doing to their customers.

I bought 2 coats. Before they were delivered price went down 20%. My sizes were still in stock. I called their customer service and said I can buy botg right now its in my cart and return what i bought bc the discount was substantial or perhaps you have price adjustment policy. Rep said we do price adjustments she asked my order the items checked that the price was down and said yes i ll process your price adjustment. Then i saw no refunds. I called and found out that it wasnt eligible for PA. Why take the case and "request" PA? I could have bought it online myself. Nordstrom has an online form that gives you an answer right away based on price and availability. So this is absurd outcome of the process in place and as such a good customer service would have given me 20% post fact but not saks fifth ave. They apologised for the rep that went ahead and submitted PA request and said there is nothing we can do. There is a lot you can do. U csn give me 20%. U can decide on the spot whether something is eligible for PA like nordstrom bloomingdales neiman marcus and all the rest. I will return both. They still have my sizes. Good luck selling.

I received a defective pair of Louboutins, which sot me 1000 dollars. I returned them and though the tracking code confirms the delivery, they DENY having received my return. I've been waiting for 2 months for my money now. AWFUL DISGUSTING SCAMMING company!

3 weeks ago, I made a purchase via phone at the Beverly Hills, CA location. 1st - The sales rep sent my item to the wrong address. 2nd - NO ONE, not even the store manager would help me rectify this situation (couldn't get her on the phone - I was offered her email address by everyone I spoke with in the Ladies Shoe Dept. After NO ONE (including the sales rep that took the order & store manager) didn't bother to contacted FedEx, the item was eventually returned to Saks. 3rd - I called their credit card company to dispute the charges and they were also of NO help - told me I need to wait another 2-3 weeks for them to research return before crediting my account. Saks Fifth SUCKS. After being a customer for over 10 years - I'm taking my business to Neiman's.

Simply put, I ordered ONE ITEM!! I tried to get through to customer service to ask a question before I ordered but kept getting interrupted because they keep you on hold for 20-30 minutes each time. So I finally just ordered the ONE ITEM online. Shipping was slow but I finally received the item several days later IN THE WRONG COLOR. I sent it back that day by FedEx ground and a week later they received it in Tennessee. So I called to see if they could send me the color that I ordered and they said it would take an additional 2 weeks to for them to process the return after they received it. They suggested that I start from square one and buy the item again online even though they still had my money. They wanted me to pay for the item twice. The funniest part of the conversation was when the agent said that "they may send the wrong color again" if I order it again. WHAT? I kept asking the poor customer service agents,"You realize how ridiculous this is in order to purchase one item, right?" I had around 7 phone calls and and 3.5 hours to receive one item. Saks used to be my favorite store but never will I order online again. I have a headache.

I know someone who works for Saks. My friend has experience mistreatment being an employee from team leaders and other support teams. They don't allow for customers to get their money back for a problem that was not even the customer fault. Customers are made to run around in circles trying to get answers as to where their orders are, shipping delay, order cancelled by Saks, refund, and so many other issues. They have their workers wait for a long time on the phone with customer for a manager or supervisor help. Customer's questions are not answered after waiting so long to get connected to supervisor. Employees don't get the right help and trainin g they need in order to assist customers. They are too quick to pick on hard working employees over those who are not doing their jobs. Saks is very quick to take your money but when it's time to get it back they'll make it harder. Customers who have had packages stolen have been told to deal with it themselves it's not Saks problem. They are very quick to hang up on customers the moment customers gets frustrated about a problem Saks not taking care of. Saks also supports Balenciaga which most of you know is promoting children being s***alized. Saks only cares about taking your money.

Returned item in store, but was charged for return shipping. Even though I returned the item in store! A scam and theft. It's not the $10, it's the dishonesty and principal of the matter.

STAY AWAY FROM THESE PEOPLE! Ordered my boots dec 11 2021! Never received my package and it was like one month I'm waiting, called them to find out what's happening with my order and they give me the run around"call back in24 hours, we're experiencing high call volumes and can't get in contact with the supplier" FML! Get your company in order and serve the costumers. Got my refund after 2 months and I had to call 4 times

I love shopping at Saks and now I can from the comfort of my computer. They ship fast. I wrote to say I wished they carried all NARS cosmetic colors and I got a nice reply.

WORST COMPANY- NO CUSTOMER SERVICE...DO NOT BUY FROM THEM! They don't even deserve 1 star. This company has NO customer service. Their team is rude and nasty, especially "customer" service manager Brian. Saks cheaped out and source a foreign 3rd party carrier who could not follow directions and NEVER delivered my package. I, as a customer, was completely ignored and my issue was totally disregarded as I had to constantly follow up, 5 times, on my requested refund claim, only to find out from a non discript email that the refund team decided they would not refund my money! WHAT? WHY would I be held responsible for payment for an item I NEVER received?! Finally spoke to Brian and he was the RUDEST person I have ever dealt with. Saks- YOU NEED TO LEARN A LESSON OR 2 FROM NORDSTROM! NEVER WILL I OR ANYONE I KNOW TO PURCHASE FROM YOUR COMPANY!

I'm disappointed in the return process at saks 5th Ave initially I purchased two items that came in one box. After realizing one item couldn't fit, I initiated a return. Originally, I planned to keep the 2nd item but my son decided he didn't want it. So, instead of sending two separate returns I decided to put the two items in the original box it came in. However, I didn't realize I needed to initiate a return using a different box. After realizing my screw up I called saks customer service but got nothing but the runaround about how they aren't sure if both items were inside because they haven't received any information from the warehouse once they received the package. Total bs. I also was told the waiting process for money to be returned to my account will take at least 14 days. 14 days, is ridiculous! Someone needs to look into this order to resolve it. Bad reviews doesn't look good. My order number is ******* I just want the second item to be account for so a return could be initiated for that one also.

Saks has a very nice working team, everytime I called they were very nice but I really dont like the way they work with clients. I ordered a Chloe bag for my mom, the first order gets cancelled... I am out 380 of my account, the refunds takes 48h, so I make another purchase out now 800 of my account. Get the refund for the first order 2 days later. After the 2nd order is confirmed, I call Saks and email twice to make sure they do signature at reception, since the mailmen leave boxes outside the door of my mom's house in the bronx... many of our stuff gets stolen. After all those tries, they claim they can not change the delivery method. So package arrives and gets stolen... I call Saks, they open an investigation that can take 1-2 weeks to process refund. What?! I never heard of such a long delay! Mother's Day has passed, my mom does not have yet her gift, and I am out of 339 of my account, I won't make another purchase until I get my refund... even though the people working there have been very helpful, I really dont like their policy, not everyone has hundreds just laying around in their bank account to re-make and re-make orders!

Incredibly poor online experience. I order two pairs of CDG PLAY x converse as Christmas gifts for my sisters. The first error occured when i enter the gift option put in the gift recipient name and agreed to the extra $5 charge. Placed order and it removed the gift box option. Though im positive it processed the gift options i can be sure of that cause on my second order, it gave me the option to autofill the previous recipient which should only happen if that page has processed that name box before. I make one order assuming it was showing unisex shoe sz as mens, on that order it was, so i go to my next cdg converse assuming the same thing but instead of showing it as unisex and in mens size well on this order it showed womens size but didnt say sizes displayed were womens so that order was wrong and i wont have my sisters gift on time for Christmas. Beyond that shoes arrived in ridiculous condition for being a luxury store, the shoes were folded over on themselves, one had a tongue completely twisted around and backwards. Also the "manage order" tab when i wanted to start the online return process takes me to a white page with code, obviously a faulty error. Its unbelievable a company that relies on its reputation as a high end luxury good supplier could have such a ridiculously poor online service.

I returned two items I got from Saks fifth avenue, and I received one back because according to them, there wasn't prove of purchase. I called their customer service, and they arranged for FedEx to pick up the item. Surprisingly, the item was returned to me again on the grounds that it was not sent with the original tag which I did send when I did the initial return. The Rep said one of the items I sent back to them was worn and damaged yet they never sent back that one to me. They sent back the Christian Louboutin shoes that costs over a thousand dollars claiming that eventhough it was not damaged, the shoe did not match the code they had in their system. He also mentioned that since it was the second time that Saks was returning the shoes, there was nothing I could do other than keep them, give them to a loved one or sell them. So, if you like to shop at Saks, beware when you buy expensive stuff because they may not accept your return and you will be stuck with a shoe that costs more than a thousand bucks that you can not wear for ten minutes just like what happened to me. Reviews are usually 80% accurate. When I read your reviews, I realized that I was not the only victim.

NO STARS!
But that wasn't an option here

They sent me the wrong plate twice, charged me twice for the return. I had to pay for the shipping of the return and after the WRONG PLATE for the SECOND time came back. Costumer service literal said, Maybe give up because we have NO CONTROL when it comes to our venders.
Really not fun experience. WON'T ORDER ANYTHING FROM THEM AGAIN!

I called and placed an order on 3/2/2016 for a Burberry belt the belt was way to small, called and Spoke with a representative that told me to return the belt at the near post office and to call the next day to place the new order and I was not going to get charge for the order only the difference. Called the next day and the rep said she didn't know who I spoke with but that was not the return policy, placed a new order and explained to her I needed the item In four days she stated there was nothing she could do about it bc it ships from a store. Called back and spoke with a manager that said all she could do was listen to the recording and coach her agents that she was going to try to ship the item in three days but she was leaving and one and she couldn't promise anything l. Speechless this is a high end store I told her I was very disappointed specially when this was the first order I placed with them. After she said there was nothing she could do, I will NEVER buy from them again EVER! Nordstrom knows how to treat their customer way better not to mention saks reps are very unprofessional and ghetto even he manager. I think Walmart call center is way better which is a shame. Well they lost a customer!

I ordered a pair of Tom ford sunglasses. The box was delivered empty. Do not trust this company. It is a scam.

I ordered a Jewerly item. It arrived and looked as if it had been worn and damaged. There was not a packing or return slip included. This was a $2,000 purchase. I called and was told they would send return forms. They did not! After many phone calls to CS I was told to return to a store. I drove 125 miles to the store and got a receipt for the item. They returned to SAKS.com for me. Some where between the date I returned and Saks.com received the item MANY days pasted. I made 8 spaced calla to CS about the item. At first they could not find it and did not think I was telling the truth. CS has been unable to help me and promised a gift certificate because of all the problems. IT NEVER CAME! 7 WEEKS after my return, I was informed today that they are returning it to me today because it was outside the 30 day window. They also told me that the shipping days to me counted toward the return window.
Between myself, my family members we have spent. $$$& over the last year. We are warning everyone to be extremely careful if they wish to shop on Saks. Com. We will now spend our $$$$ at Nordstrom where customers are treated with respect. Saks stores have mor respect for their customers, but sadly the are to far from us.
PLEASE PROFIT FROM MY EXPERIENCE And shop with great care at Saks.com.
Thanks for reading this post.

Saks fifth is refusing to refund me about my return that I shipped out to them via fedex it's been 3 months and I feel violated

I have been a loyal customer for MANY MANY years. I ordered my husband a pair of sandals for Christmas. A day after I received the item I decided to unbox and wrap it. I then noticed that the size was wrong. In disbelief I checked my order to make sure that I had ordered the right size, to my surprise I did nd it was a relief because I knew that Saks would fix their mistake. Well I started a chat and again to my surprise I was told that they DO NOT send replacements, but they can offer me 10% off the item or I can return for a full refund. So after the back and fourth I turned down the off because I believe in principles. I ordered something correctly and Saks employees sent the item in the wrong size. No accountability what so ever. Its almost Christmas and the one thing I know he wanted badly he will no longer have. I know Saks is a big business and my little voice may NEVER get heard. But I learned a valuable lesson, no accountability for BIG NAME company can run over the very people that provides for their lifestyle. Long story short. I told my husband his surprise is ruined and he drove me 30 miles out to return the item. Im gratetful to have him.