Saks Off 5th

The Worst Retailer with worst Customer service.
It took more than a month to get my refund
0………….

First off, bless your soul if you have the courage to buy online at saks off fifth. My journey begins when I saw a YSL scarf in stores and when I went back to get it a few weeks later they were out of stock. Since I had already seen the product I decided to buy through their online store. After buying it I got a confirmation email saying that I will receive a email when my item has been shipped. The confirmation email also says Please note that we will not charge your payment method until we have shipped your order. I had found that my card was immediately charged and I had still not received the shipping status email. After four days I called to check what the status of my order was (thinking that I had just not received the order). WOW, was I in for a great time. If youve had the pleasure of dealing with the calling centre you might know that they are extremely unhelpful and rude. I provided my order number and the lady from the call centre asked if I properly knew how to place an order online and if it was on the Canadian website (Im located in Canada). To which I responded yes I feel competent enough to fill out an online order and the order summary was even in Canadian dollars. She felt as if that was rude so she made sure to let me know how she felt. Maam it was a simple question you dont need to be rude. The stuff the lady was saying sounded like it was straight out of their costumer service manual dodging my questions. It was explained to me that the order was cancelled and that it never went through. (LOL how did that happen?! My card still got charged). I was wondering why my card got charged for an item I was never going to receive. The lady explained that it is some sort of pre-authorized charge. (OOOOOOKKAYY but email said otherwise). Anyways I am still waiting for my money to be returned.

Moral of the story, this is the saddest attempt of a scam Ive ever seen. They just hope you forget about your item and that they can pocket the money. All the great deals you see online are fake and it is all a lie. So sad. I just wanted the scarf. Dont buy from saks off 5th.

I placed for orders between November 20th and December 12th for the same pair of boots. Why? Saks kept cancelling it for "security reasons." However A) one order was through PayPal B) one order was made over the phone to a customer service agent in response to the cancellation of order #1 C) I got notifications from my credit cards that the transactions had been authorized and D) I called and provided all info to customer service.
They were trash. Around the second cancellation customer service began saying that A) they couldn't honor the original sale price because their "computers only go up to 20%." Then they began referencing a shadowy security/verification team that apparently is like a slow, incompetent retail death panel without any recourse or appeal. When I asked for a manager they said there wasn't one on site, it was just a phone number. They're all a useless happy band of fraudulent, obfuscating morons who seem bound and determined to make sure you miss out on Black Friday sales and whomever you were buying a gift for NEVER will get it. They literally cancelled my orders 6 days after they were placed, which is when they should have ARRIVED. And it was after I called and provided all the information necessary to prove my identity to customer service. Of course, they didn't even know if it was an identity issue? I ended up ordering from Nordstrom and they completed the order without a peep. Didn't even cancel once.
To me it seems obvious that Saks is advertising sale prices that it cannot honor at volume. It's flailing financially, and using the bait-and-switch to inflate sales figures and traffic. It's illegal, and I believe (and have recommdnded) that they are investigated for false advertising. I believe others should as well.

Cheap but fancy. This is the place to go when I go shopping for my wife...

Never order in sacks
I never received my package
I called and wrote more then 10 items
They just stole my money
DO NOT BUY FROM THEM

Awful customer service. I won't recommend to have any business with these people Stay away from this lying merchant. THEY STEAL MONEY!

This site gives discount for me that is on shopping.
This is quiet good.

I purchased a and $11,000 men's Cuban Link necklace that turned out to be worthless! Buyer beware!

Enjoyed shopping at this website, you find good deals on designer items.

Every product is decent for the price, and excellent quality brands

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