SampleSource

Wrote an email to customer service and was told if it said shipped it would ship and they dont control how long it takes. Meanwhile I never receive any samples. If you can also believe the Manager is the one that replied rudely to me as well. I have the email saved.

Well I have a list of sites I visit daily for freebies and this one is no exception. Every time I visit this site I have to click what country I'm in and sign in. Well after signing in I click on samples and then I get a pop-up that tells me to sign in to get samples. I have never heard from anyone who has actually gotten a sample from this sorry a@@ site.

I was innocently chating with people online, just asking a few questions about the new process and had no idea only a few people were invited to samples. I got a message from SampleSource on Instagram's private message telling me to slow down and that's 6 postings in 10 minutes. I apologized. Even though the sample source reps messages seemed rude no hello there just my name! The way you would scold a young child. Then i asked if they had any extra samples left that they could send me. Key word EXTRA. The samplesource rep was so mean I was actually shocked that i didn't respond back as it looks to me she was trying to scold, bully me and make me feel bad for just asking an innocent question. "Sonia, seriously " is not the way you speak to someone in a professional manner. I am a nice person that's very friendly to others. But to speak down to me like I am less than you instead of saying "thank you for asking but unfortunately we do not" would've been a better answer. I felt disgusted by the response as I did nothing wrong and made to feel bad like as if i stole from others for asking just innocently if they had extra. Sample source please watch how you speak to others and be respectful of everyone regardless.

I've been receiving samples from this company for several years now and love them! They have sent me many samples to try and it is a wide variety, a really nice assortment of products!

After I add a ton of personal information and have my order 'confirmed', my order then is 'cancelled' by sample source because of 'multiple orders' and this has happened multiple times. Not once have I ever tried to order more than once or anyone use my devices for their own order, or have someone elses order come to my home. With an email sent all they do is blame me rather than helping and finding out what can be done to stop this from happening again, and tell me to not order again if I'm unhappy with their service. Something seems real 'phishy' offering free samples, taking a bunch of personal information, then not sending the order that has been 'confirmed'.

*Update*
Since posting my original review I have received an email from SampleSource threatening if I were to log in to unsubscribe my email to withdraw my information, as they instructed me to do so in the previous email, I would be 'trespassing' and they would inform the authorities, they also challenged my right to write my honest review of my personal experience stating I'm being 'dishonest'. I emailed back telling them to remove my information from their website if I cannot do it myself only to find they blocked my email.
See photos for copy of their email.

Sample source is great! I got a whole case of Lipton's iced tea for free! They sent me a coupon and I redeemed it at the store with no issues. The survey I filled out after was short and simple.

Sample Source is great. It is wonderful to be able to try stuff for free, so that you can make a decision on the product before you buy it and maybe waste your money

I've always loved the seasonal sample source boxes, look forward and prepare every time! This year they changed it and went invite only first, so many weren't included.

This was my first samplesource box. I wasn't sure what to expect. I was pleasantly surprised. I received instant coffee, poptart, cheez it coupon and jiff peanut butter sample. I loved everything expect the poptart and the jiff peanut butter. I feel poptarts are not my thing. I would still give the peanut butter a try once Im done using the one I'm.

I absolutely love sample source. It allows me to try new products that I normally would not chance buying incase we don't like it. I highly recommend!

I got a free sample of new treats for my pet which my pet extremely enjoyed and I very much appreciated! It was simple to get signed up and make my review after trying out this new product!

My dog received a sample of Cesar's wet dog food in the mail and she loved it. She ate it all very quickly and was looking for more. Would definitely recommend!

You get samples of things you might want to try. Gives you the opportunity to try something new for free so you don't have to buy it if you don't like it.

Sample source gives out great samples to consumers to try out. Whether it's for family or pets the samples are free. I have bought a lot of the sample products since it was sent to me.

Both cats love the broth so much that they got upset when i did not have extra broth to give them and i would recommend the broth to other cat parent's car's will love it

Absolutely love to get my box from sample source. It gives me a taste of things that are new or different to me and I get to try them out and get coupons

My cat enjoyed eating it and wanted more of it so I had no choice but to go out and get her more of it for her she seems to like it better than her usual brand of food.

Our Siberian Husky Luga enjoyed his Cesar wet Filet Mignon dog food it was the first time trying this product I mixed it in with with his dry food he ate everything in no time I will be purchasing this product and would recommend it to anyone at anytime thank you so much for the *******@cesar *******@samplesource

Sample source sends out samples of a different variety, with those samples are some coupons that other places just can't beat.

I look forward to emails letting me know what is available. Have tried and continue to use products sampled through them. Really like it!

I love SampleSource! They send you email notifications when samples are available. Shipped to you for FREE!

SampleSource is a great site to learn about new products in exchange for honest reviews, to help others.

I am relatively new to Sample Source. I created a new account because I was not able to gain access to my previous one (only have 2 emails I use but they say I have 4+ accounts on their site which I was not aware of) to get the fall sample kit. I was told it was approved and waiting shipping, but now am told nothing more. I emailed 3 times, and accidentally emailed in the middle of the night (thanks to mommy brain lol) and the reply I got via email was terrible. The person responding was very "I am above you" in saying that I emailed in the middle of the night and again the next day, but they are not going to respond in the middle of the night(insinuating that I expected an email back right away lol). I emailed the night before because I replied to the first response and got not one reply back then again about a week later I sent off another just for some confirmation on things, again - no reply. So when I sent off 2 in a row they responded with a very rude tone and I simply think any company should retrain their CS reps if they respond this way. The person may very well be busy and not have meant how it sounded, but instead of just saying "sorry we are very slow to respond, we are quite busy." Then just answer my questions and say "better luck next time". The company and its samples may very well be wonderful, but this review reflects on the terrible customer service. I also want to add, they say you cannot sign up for multiple sample boxes, nothing about multiple emails and just any extra orders would be cancelled not all. I ordered just 1 sample box with 1 email (thinking I had 2 accounts and 1 unusable) and they cancelled my subscription over it, so be aware if you have 1+ emails registered and are forgetful like me. Pass along with word so others don't lose out unknowingly!