Sam's Club

My name is Spencer Hicks and a regular over at the Sam's Club West in Knoxville, Tennessee. I wanted to say that I truly appreciate your door greeter Paul. He has such a wonderful hospitality and is very friendly. You can tell by talking to him that he is a kind hearted person and I think he is an awesome pick for a door greeter. I don't get the same type of treatment at any other local store even Walmart. I have even came in before upset inside about because the world is changing and how others act towards others sometimes myself, sometimes others yet his positive vibes and energy is so great that talking to him for a minute or simply his greeting makes my day better and that is something that can't be said about most people including myself at times. I am proud to go to the Sam's Club because it has a lot more positive vibes than Costco because of Paul yes but also others including Judy in the food court. Who is also wonderful, very positive and helps make my day better just to see her. (My favorite pizza maker) I wanted to personally say Thank You to both Paul and Judy yet I also want to say Thank You to Sam's Club for having theses wonderful people working there and actually caring about who you hire so I would assume that you have a great management system as well. I truly appreciate that. I wish I lived closer to Sam's because the Costco, I live near West Knoxville/Farragut is just not the same atmosphere, don't have the same vibe and don't have theses wonderful people who I truly appreciate and I am a member of both. Have a blessed day to all at Sam's Club, West Knoxville.

-Spencer

Sam's Club
8435 Walbrook Dr.
Knoxville, TN.
*******

I was looking at a large ticket item there was minimum savings to purchase at Sams Club. I reviewed Sam's clubs site and realized that the membership was $45. I was not a member and questioned the value? However Sams website marketed their credit card through First Synchrony bank and advertised $45 credit if you make a purchase immediately online. I purchased the membership went to buy the product on-line clicked on the credit card offer which processed my application and approved mE for A $1000 credit limit the site had me click continue shopping at which time brought me back to my purchase with no credit card information. I called twice nothing they could do, I spent 2 and half hours of my time shopping and nothing they could do. I canceled my membership and the credit card did not purchase the item from Sam Club.
NOTE THAT 6 MONTHS PRIOR TO THIS INCIDENT THE SAME EXACT THING HAPPENED WITH an online PURCHASE FROM WALMART, IT WAS ALSO THROUGH SYCHRONY BANK
WILL NEVER APPLY FOR ANY CARDS AT SYNCHRONY BANK

Order two items never received1 of them talked 3 different people and never got it We'll never shop there again

My husband and I purchased the 12x10' Cedar Gazebo from Sam's Club South County in St. Louis, Missouri and agreed to have the company they contract out to pick it up and assemble it for us.

Unfortunately, the contract company was too busy to install ours and continued to push the install date out, so we decided to hire our own contractors to install.

I called Sam's and told the lady we would be there that night to pick up and she confirmed that it was in the back for us ready to go.

When we got there we found out that they sold ours to another customer, oversold their inventory and had 0 on hand/0 in transit/0 in district and DC.

The manager, Lauren told us that they didn't have any in stock upon walking up. Unfortunately for her, Clyde, another manager, just told us they still had one but was on hold for another customer. They refused to allow us to take that one and work back with their district support partners to find another one to replace the other.

They also told us that OUR installers could disassemble their floor model and take that one. Obviously not thinking about the incredible liability Sam's Club would open themselves up to for people who are not employed/contracted by Sam's club to be in there disassembling a large unit DURING shopping hours.

We left with our money back and no gazebo. Completely and utterly beyond mad.

I called customer service three times. I was hung up on / "disconnected" twice after being on hold for over 20 minutes each time waiting to speak to someone.

My husband and I are both retail multi unit leaders and have a combined experience of over 25 years of leading teams in some of the largest brand organizations in the world. We could NOT believe what happened and how the leadership at this store chose to handle it. If these were my employees and I read this review I would be in there first thing Monday morning retraining on proper inventory count processes, conflict management, code of ethics and a refresher on how to simply do the right thing.

I called in a veterinary RX for my dog at Sam's Club pharmacy and was told that I just needed to bring it in when I picked up the medicine in a few days. A week later I called and they hadn't even placed the order. They said they needed me to bring the Rx in before they could placed the order, which was totally contrary to what I was told by the idiot I had initially spoken to. When I asked who the person was that had taken the order, they refused to tell me, when I asked to speak to the manager, the man on the phone would not let me speak to the manager. I kept on insisting he put the manager on and the man hung up the phone. I was beyond words as it was clear my valid complain was not taken serious, after all it was a Rx for a pet and not a human. DO NOT GIVE SAM'S CLUBS any pharmacy business. They have incompetent and insensitive people working for them and others may be misinformed and their pets may be the ultimate victim. The eye infection my dog had has now spread to my other two dogs. This was unnecessary and cruel when I could have brought in the Rx if I would have been told they needed it before they could placed the order. Also, I didn't need to unnecessary wait when I could have used other online companies rather then the local Sam's Club pharmacy in Fishkill, New York.

Pet owners, DO NOT GIVE THEM PHARMACY BUSINESS!

They've lost their zeal and embraced mediocrity. Nothing special and exciting any more. I was a member when Sam's first opened about 30 years ago. They offered products of high quality and some things you couldn't find anywhere else. Their garden plant and potting section was amazing and reasonable prices for wonderful and sometimes rare plants. The food choices were better, too. Now, you can't find many healthy food choices, only prepackaged junk food that causes diabetes and cancer. The cookies, chips, pies, cakes and snacks represent about 25% of the entire store, maybe more. Aisle after aisle of it. But, the only healthy choices are going to be the fresh fruits, vegetables and meats, of which are scarce, limited, and usually are not displayed well and are beat up. When I try to order online for deliivery, I see the delivery fee is 15% to 65% higher than other places. No one charges more than Sam's to deliver. When I order 5 items, they are shipped as 4 separate packages with separate tracking numbers. The 2 Air Wick Air Freshener Plug-in replacements I purchased arrived in a plain cardboard box with no labeling or packing information to tell what they were. It would be the same as if you took empty bottles off your shelf at home and put them in a plain box that you found. I could not tell which scents I was shipped, who they were from, and these were meant as gifts. I couldn't give these. Everything they do is half-heartedly done and doesn't meet the mark. It's sad to see them limping along like this and no one seems to care. I won't be renewing and will probably go to Costco after this. I've heard good things and certainly the food I see from my sister and other members is amazing. Sam's could be amazing again, if they tried or cared to be. They simply don't!

So my wife had a leak in her tire and I read about how Sams Club will fix your leak no matter if the tire purchase was through them or some other dealer.
So i sent my wife alone up there and low and behold the tire was unfixable and she would need a new one that would costs$180 a tire.
SAMS CLUB said the Tire was unfixable and would need to purchase a new one but didnt have the same one as her other but could get her a package deal on 4 BLAH BLAH BLAH
I told her to have them put her spare on and leave.
After that she went to Auto Tire up the road where i have taken my vehicles many times and guess what, 20 min later and $20 spent she drove home with a fixed tire And kept what would have been over $700 in our pocket!
AND GET THIS, later after leaving one of the workers had put a note in her car stating if she didnt have a husband that she should call him and left his number!
More worried about hooking up than actually doing a honest job!
AMAZING HOW PEOPLE CAN GO TO JAIL FOR STEALING BUT SAMS CLUB HAS BEEN DOING IT FOR?
Just my 2cents anyway

There was no samples at the store I wish I can get this 0 star's it is so upseting I get hungry when i shop here

GIFT CARD HACKED! BUYER BEWARE WHEN BUYING GIFT CARDS!

I purchased 10 gift cards on 12/1/21 to give to grand kids for Christmas/Bdays. The 9th card purchased was mailed to my grandson in mid August 2022. It was in its sealed envelope. When he attempted to use it, he found it had been "depleted" 3/15/22 with an Amazon purchase (when it was declined, he used the VanillaGift.com to check the history and balance). The card was in my safe from 12/1/22 and in its sealed envelope until mailed in mid August. HOW DOES THAT HAPPEN?

When I called Sam's Club, I was informed that I must resolve through Vanilla Visa. After contacting Vanilla Visa today, they have opened an inquiry and I was told that IF they can contest the 3/15/22 Amazon transaction and recover the $50, they will reimburse me. I am skeptical on completing more documents because I expect AMAZON to rebut the transaction challenge.

THIS IS UNACCEPTABLE! I have proof of the 12/1/21 purchase transaction to Sam's Club on my Sam's Master Card. This card was obviously compromised when I bought/activated it. I paid $625 for 10 gift cards and Sam's Club received the money and I hold Sam's Club as my point of contact to resolve the issue. SOMEONE in the security department needs to do a deep dive to investigate how this happens.

I have already spent too much time on seeking resolution. I have all the documentation to support the information above and will continue to blog my story to seek an apology and reimbursement.

Perhaps there are others that have experienced this that would support a Class Action? Let me know!

My Car was running fine and after filling up Sam's Club@ Port St Lucie and US1Hwy, my car started missingfiring, idling rough, no power and flashing service light..

https://www.samsclub.com/ members Plus free shipping is only for 10 times shipping... after that it is not free shipping.
It is totally scamming.

Sam's Club needs to take more responsibility for their store credit card (the Sam's Club Mastercard). The shenanigans and poor customer service regarding these cards are an open secret. We find ourselves having to call the Synchrony's customer service line several times each year, and earlier this week I was treated to a round of inappropriate condescension, gaslighting, and nonsensical answers. The more minor frustrations with their card include a website that's frequently down and/or login info that simply stops working. If you're not using autopay to make payments, you will find making online payments difficult. Also, just a heads up: they took over a month to set up autopay on our account, so be careful not to miss a payment while that's pending. These things can affect your rewards payout. And yes, most people suspect these shenanigans are on purpose. The bigger issue is their "security verifications." Expect your card to be randomly declined 1-2 times each year. The security checks are both arbitrary and useless. On one hand, you can spend hundreds of dollars while on vacation in another state with no issue, only to have them perform a security check for a really minor purchase (e.g. $30) at a grocery store you frequently visit. Customer Service isn't privy as to why these checks take place, and they can't explain why one of our cards will work just fine at the store, but the other spouse's is declined (and vice versa). This has happened several times over the years, and yet they missed major fraud flags when a card WAS compromised, not the least of which were transactions somehow transpiring in two different states at the same time. My favorite part of yesterday's phone call, though, was being told that customers should be thankful Synchrony and Sam's are extending credit to them. I wish I were joking. And yes, I nearly snorted out my coffee. Imagine putting Sam's Club and Synchrony on par with the microfinance programs that help low-income individuals in developing nations. And there you have it, folks. Excuse me while I have a seizure from the eye-rolling...

I ordered something 3 years ago worth a total of 200 dollars and it hasnt arrived EAT $#*! all of you who work here have no lives

It is with great disappointment that I feel compelled to share my experience with Sam's Club. As a paying member, I had anticipated a certain level of customer service and consideration, but my recent encounters have left me utterly disillusioned. One of the most fundamental expectations when patronizing any establishment, especially one that charges for membership, is the provision of basic necessities. Shockingly, [Store Name] fails to provide even the most essential amenity – water. In an era where hydration is paramount, the absence of a water fountain or accessible drinking water is an astonishing oversight. It's almost as if the store's management believes that our membership dues aren't worth the provision of such a basic and universally appreciated service. What's more concerning is their blatant disregard for their patrons' well-being. The absence of a water source becomes an even more critical issue when one considers the necessity of taking medications promptly. Are we to believe that the health and comfort of their customers take a backseat to their profit margins? It's hard not to be cynical when faced with such a glaring contradiction between their stated commitment to customer satisfaction and their actual practices. The most alarming aspect of my experience is the apparent strategy of attempting to force customers into purchasing their products. Not only are they charging for a membership, but they seem to continue to capitalize on the almost gone pandemic to exploit their customers further. It's disheartening to witness a business exploiting a global crisis to bolster their earnings, rather than genuinely supporting their community. This reveals a lack of ethical integrity and a misplaced focus on profit maximization. In a time when genuine concern for customer well-being should be a top priority, Sam's Club appears to have lost sight of the essence of customer service. The absence of basic amenities and the evident profit-driven mentality only highlight the disconcerting priorities of this establishment. As consumers, we should not stand for such blatant disregard for our health and comfort. I implore others to consider these factors before choosing to support a business that clearly values its bottom line over its customers.In conclusion, my experience with Sam's Club has regrettably been marked by disappointment and frustration. The lack of accessible water, the apparent exploitation of the pandemic, and the overall lack of consideration for customer well-being are indicative of an establishment that has lost touch with the principles of genuine customer service. It's high time that businesses are held accountable for their actions, and I urge prospective patrons to think twice before supporting such a place.

"Incompetent: not having or showing the necessary skills to do something successfully."

For years I've been going to Sam's club in CA, always had stocked items, never out and now for the last 9 years, Gilbert AZ. This particular store can never keep items in stock on a regular basis, even before the covid excuses started.

Frozen broccoli, frozen green beans, pine nuts, balsamic vinegar, Angus beef patties, frozen chicken breasts, Yoshida's Original Gourmet saute, (summer items like the recent 48 in. Fan) and the list goes on and on.

I have complained more than once directly to the manager AND to some dude in a three piece suit that was supposed to be "THE MAN TO TALK TO" a little over a year ago and still the same crap excuses for not having items stocked on the shelves, and I'm not talking just a week or two, I'm talking 4, 5, 6, weeks and sometimes several months, then it finally pops up.

I understand that they sometimes discontinue items but most of the items I posted above, if I drive 15 miles out of my way to another Sam's club, have the items I need in stock. Like the 48" fans. While Gilbert was out of them the Sam's in San Tan had and still has their shelves stocked with them, among many of the other items I need and use on a weekly basis.

So my question to the company heads of state is: WHY IN HELL have you not replaced the idiot in Gilbert with someone that can keep your shelves in Gilbert stocked. And now he has replaced the Angus beef patties with Angus beef, beacon and cheese patties but no regular ones to be found.

I HATE CHEESE ON MY BEEF!

WOULD YOU PLEASE REPLACE THE GILBERT MANAGER WITH SOMEONE THAT CAN KEEP YOUR SHELVES STOCKED WITH ITEMS WE USE REGULARLY?