Sam's Club

I Got This Pc For Christmas And It Doesn't Have Any Problems Great Condition Very Good Service And Packaging Amazing Very Recommended

I tried to purchase a 65 inch TV with an advertised free 5 year extended warranty, but when I tried to order it online, it wouldn't give me the option to get the warranty and I had to complete the purchase as an online order. The order estimated delivery date was two weeks from purchase date. I could buy the tv for $1600 anywhere but without an extended warranty. I decided to just cancel the order and called the 800 number. After two attempts and two dropped calls and an hour and a half of wasted time, I used the chat line and was informed that they couldn't cancel the order since it was over 30 minutes since it was placed. This is so stupid. I looked online and the item was out of stock, so I chatted with Sam's.com once them again about canceling the order. They said it couldn't be canceled and the item "should" be back in stock and shipped before the estimated delivery date. Again, a really stupid protocol. I then read online to go to Sam's Club and get a manager involved, so I did. The manager dialed the 800 number and I got to wait 15 minutes to speak with a service representative who told me they couldn't cancel the order and to wait until the item's shipping tracking number is emailed to me and then call them back to cancel the order. Again, really stupid business practice. While in the store, I saw they had 10 of the tv's I ordered with the free extended warranty. I purchased the tv and took it home. I will cancel the online order when tracking information is available. You think they could have shipped it from a local store or something. Isn't Sam's club and Sams.com the same company? And to beat all, they said I don't get Sam's cash for online orders. WOW! So, so stupid!

What a JOKE! I have been burned twice by false advertising from this location and twice the management has done nothing to help make it right I had a issue years ago and the manager resolved it immediately and it really was not a Sam's club issue more like Verizon that is located in the store. The last 2 times Wich have both happen this year the management did not offer anything to resolve the issue. In fact imediatly when mI toldasked how they ewere going to make it right she told me if I wasn't going to shop there anymore to go to customer service and they will refund my membership. I loaded 12 boxes of flooring and took to check and they would not give me the discount because they said someone already purchased 12 boxes of flooring with my membership? Well yes we did about a month ago and the coupon book says limit 12 not per visit or per membership for life anything like that I mean the last purchase was about a month ago? The other issue was I went to purchase a PlayStation that was on sale about 5 months ago and when you do this you have to take a card up front that represents a PlayStation keep in mind there was 4 cards left when I took it to register they called a manager because the price was not right and he said they were all out? Then after debating with him he said actually the advertised price was incorrect and they had them but could not sell for that price. So let me get this straight you guys fail to do your jobs so us as members that pay a yearly fee get screwed? How is this a club that I would want to be a member of? POOR CUSTOMER SERVICE! You can take your club and shove it I am done being misled and then lied to. I think I will go check out Costco. Beware this place is a joke!

I was a sam's club member years ago. Now I remember why I never renewed my membership. My online order on 11/11/17 originally had a delivery date of 11/16. I checked the order status every day and the date moves... now it's 11/29. You're better off getting it in store if it's available. If it's not available in store, just know that you may or may not get your order in time for your planned trip, gift, etc. With my last membership that I had years ago, I was promised that my "in store pick up" order would be available within the day. I ordered that morning. In the evening, 2 hours before store closing, I went to the store to pick up my order and was told my order wasn't ready for pick up until the next day. I just cancelled the order and make the purchase in store. Basically, I wasted so much time ordering online for in store pick up, which was supposed to be ready for me to pick up so I don't have to come and shop. I never renewed my membership because I don't really care for their bad customer service. This year, I decided to give them another chance, hoping that their customer service is better. It is NOT. I ordered my Segway MiniPro on Nov. 11,2017. They gave me an estimated deliver date of 11/16. Then it moved to 17, then 20, 21, 22, 27, 28, now 29. Every day I check, I get a later delivery date.

This explains why every time I actually visit their store, I never have any problem finding a parking spot near the entrance. Their parking lots are always at least half empty every single time I visit them whether it's near opening time, in the middle of the day, or near closing time.

Costco, on the other hand, is the membership I have kept since 2000. Whenever I order something online, I ALWAYS get it earlier than their estimate date. For example, when I order the iPad Pro 10.5 from them on the 9th, I got my order on the 10th even though the estimate was 3-5 business days. With Costco's estimate, I wouldn't have receive my order until at least 11/14. Their customer service is also top notch. That is probably why whenever I visit a Costco store, I almost always have trouble finding a parking spot or wait for someone to leave before I could even park.

I have been a 25+ year member of Sam's Club, and I can't even explain how HORRIBLE the customer service has become at Sam's from when I started to now.

Back then, they were worried about the "customer experience" and bent over backwards to SERVE the customer (as they PAY to shop there) vs what hit has become today (they are more worried about profit over customer satisfaction -- IN MY OPINION).

The lanes have gone from being fully staffed and taking care of you, to 2-3 lanes open (out of 7 or 8) and horrendous wait times, and then they went to 1/2 staffed check out lines, and 1/2 "self check out" lanes, as well as the "app" to check out (which I prefer - scan, check out and pay on my phone).

The tire and battery center went from "first come, first served" to having to wait almost 4 weeks to get an appt to get new tires... completely understaffed, and the ones that are there, have a horrible attitude and NO CUSTOMER SERVICE. Even though I have bought tires and batteries at Sam's for 25+ years, I am NOW going to Walmart for batteries as Sam's Club went from 3 year FREE REPLACEMENT and then pro-rated to 8 years - -they are now ONLY 3 years FREE REPLACEMENT. So, if you battery craps out at 3 years and 1 month, too bad, so sad for you -- you are screwed. Even Walmart, the sister company that you do NOT pay to shop at, even has 3 years FREE replacement and "pro-rated" to 5 years.

I also joined COSTCO over the past year, and hands down, IF there were more COSTCO's around me, I'd switch in a heartbeat as Sam's has forgotten that THE RETURNING CUSTOMER IS THE BREAD AND BUTTER of the company... When I move, I am moving warehouse stores, too...:-(

HORRIBLE CUSTOMER SERVICE! We purchased an outdoor table online on April 21st. They delivered it & since we read reviews we knew to open the box before the delivery person left & check it. Good thing we did because the tile was shattered in multiple places. We rejected the delivery & had them take it back on May 11th. I called customer service & 2 weeks later they delivered another table. Same thing, we opened it & once again the tile was shattered. Again we denied the delivery & sent it back. I apologized to the delivery man that he had to come back out to our home twice. He made the comment that it didn't matter to him because he got paid either way. Therein lies the first problem. They send out 1 person to deliver a table that weighs 200 lbs. & he could care less if he breaks it because in his words he gets paid either way. I called customer service again & spoke with Gracie & requested a replacement since we really wanted the table & got it on sale. We figured we'd give Sam's one more chance. Big mistake! Not only did she not order a replacement but she didn't input the rejection so it basically showed that we had the table. She told me she'd send an incident email to the back office and I should hear from them within 24 hours or less. I never did. I called 2 days later & after holding for over 30 minutes I spoke with a supervisor named RJ. At that point I was obviously furious & requested a refund. He told me he couldn't give me a refund because their records didn't show we rejected the delivery. I told him we had no product & I wanted a refund ASAP! After holding for what seemed like forever he finally came back & said we would get a refund in 3- 5 business days. After an entire week we still had not gotten a refund. I called on June 1st & spoke with a supervisor named Marjorie. She told me that RJ never competed the refund process. I told her I wanted a refund pronto. That it had been over a month & a half at this point. I was on hold & our phone call took well over an hour before she finally came back & told me we'd have a refund in 48 hours. It took 5 business days before we got a refund finally! I also told her I'd like to cancel my membership. We've been members of Sam's for over 30 years. She offered to extend my membership for another year at their cost, but then told me she was only able to give me 6 months. Not surprising after the shoddy customer service I'd already dealt with. We purchased a table from Costco & the experience was like night & day compared to Sam's. I highly recommend cancelling your membership with Sam's & going with Costco instead. You won't regret it. Sam's Club will not be getting our business ever again!

I joined the Green Bay, WI west Sam's Club, strictly because it was required in order to purchase my OTC medicine. When I purchased the 'regular membership', I was told that, "I could get a refund anytime within the year's membership, if I wasn't satisfied". Since my medicines were still less expensive at Sam's Club, I went ahead & purchased the membership, (although I was less than pleased about that newly added policy, just to purchase OTC meds.). During the year, Sam's Club doubled the cost of my OTC medicine, + I could only get smaller quantities, as they claimed that, "their supplier wasn't able to get them in the usual quantities". (I felt that their greedy price hiking was getting ridiculous!). I called around town to check, & found another pharmacy who could supply me with the very same larger quantities I was used to originally buying at Sam's Club, (withOut a membership fee), for close to the price I was recently paying at Sam's Club, (for the lesser quantity of medicine). So I went to purchase my medicine at the Other pharmacy, (to be sure they quoted me correctly, which they did without a hitch), & then I went to Sam's Club, to cancel my membership & request a refund, as I was told I could do when I joined, (+ I recently read it to be so online as well). When I went to the service counter, requesting a membership refund, the Mexican woman clerk asked me, "why, is there a problem?", to which I explained my experience /my medicine cost being raised, etc., & she asked me, "if I was sure I wanted to quit?", & informed me that, "I could keep it a couple months longer, & quit then". I told her, "I just wanted to quit & be done with it". Then she canceled my membership, (claimed she was 'all done'),... withOut returning my membership fee! I asked her about my refund & she said, "I could not get a refund of my money, because I did not have a Business Membership". I complained that, "she was incorrect about that, as I was clearly told I could receive a refund, (when they were trying to sell a membership to me), + I had recently read it online as well". She literally argued with me & displayed quite a rude attitude,... (then she called the manager over to prove her point). To her surprise, the manager corrected Her (repeatedly), telling her that, "YES, I should receive a refund of my payment". He could see she wasn't going to handle the situation promptly nor efficiently, so he got behind the counter to assist her in completing my membership refund. Once he left, she continued making excuses for her rude behavior & attitude. I'm glad I quit & am done with Sam's Club. (This wasn't the 1st time I've experienced problems with them,... the last offence a few years ago, though entirely different in nature, was far worse,... as was the time a couple years before that... ~maybe this time I've learned my lesson, & won't be lured back by their ricocheting 'lower the prices game', etc.).

Después d mucho tiempo decidimos tener la membresia del lugar y llegamos pedimos un producto q estaba en displace y nos dijeron q no lo había después d hablar con el manager q nos dijo q no había, y q no podíamos tener lo q había en displace. Lo mandamos a llamar y hubo q decirle q lo trajera y mágicamente apareció. Es increíble q en un lugar como este sea más importante tener las cosas en displace q venderlas. El manager vino nos dijo q bajáramos la voz porque reclamar un derecho es q se levanta la voz, la verdad q creo q nunca más regresaré a este lugar ni lo voy a recomendar al contrario y quisiera q alguien m dijera cómo puedo hacer q m devuelvan mi membresia. Es terrible lo único q hizo el manager correcto fue q se disculpó al final d hacernos pasar el mal rato por un producto q existía en la tienda.The storage es Miramar Florida.

Mi membresía no acumula dinero en mis compras llamo a atención al cliente, voy a la oficina en la tienda y no saben dar respuesta. Me dicen que no tengo compras registradas. Son unos falta de respeto no tienen base para dar una respuesta. Le insistes en que no te acumula y te dicen que si acumula. En fin no merecen ni una estrella. Calificó esa cadena de tiendas como la peor opción en este país.

What a rip off. Let's see... Everything in stock shown on the web site until you want to put it in your cart and check out. Nope. Back-ordered. Or I have to spend $50.00 to get "free shipping" on my plus membership, but wait! No! Most items have an additional shipping charge of $8.00! Screw you too Mack. And the prices on most things are the same anywhere else except I don't have to throw expired Sam's Club items away because I have to buy way more than I can use. I can't understand all the people shopping there like their giving something away. Then again if people didn't except rubbish, all fast "food" joints would go out of business over night.

I found the Jimmy Dean Pancake & Sausage deal from their official website. It clearly states the deal ends 3-2-25. I went to the Evanston Sams club and was told that deal didn't exist. I called and emailed their customer service with the photo proof of their advertised deal and they rudely denied the deal by simply saying they couldn't find it. Such a big company/store with so dishonest/irresponsible attitude.