Sanrico

I ordered some router bits on November 2023 and still have not received my order as of Jan. 8 2024. I have repeatedly contacted their customer service and been told to be patient because of the volume of parcel packages USPS is dealing with during the holiday season. Two months later I am still without my order. I contacted USPS and they assured me that no product using the tracking number I was given was mailed. TOTAL SCAM

I purchased the Welding rods I couldnt weld anything, I have some previous experience. What was even more aggregating was the customer service. Three emails later still no response, they just respond with an automated email saying someone will get back to you tomorrow morning. Its been a week!

Very disappointed! I bought 7 pieces Ultimate drill bits. $ 39.99 They should easy drill in wood, metal, glass, ceramic…. So showed the video clip how " wonderful" the drill bits are. In reality the first time I drilled 1/8 soft metal, I even not finished the job, when bite went completely a part.(?) I reach customer service writing two times email for return the product but never got any answer from them. They completely ignore customers if you already paid your order. Just be careful! This is scam!

Ordered low Temperature soldering sticks. Order never arrived. Customer service send automated responses to me like …"you are very important…", "we are checking on the status of your order", "allow us to have a couple of days, we have to check what USPS says.". So, this store is a clear scam. Stay away!

Have used a few times since they arrived. They work as described. If you take your time and are careful the hole is perfect. Drill bit and square hole punch are extremely sharp, just what you want in this kind of tool.

I wrote up a review on their web site about the lousy service and wait time to get router bits...Took 27 days to get bits ( 18 days after project was done with Amazon purchase- 4 days delivery) No one answers the phone ( busy all the time and or the web site phone has been dis-connected)...Should have done some research prior to making order...Amazon bits were delivered in 4 days to get the job done and seem to be the same...

I purchased the square drill bits, as well as the disc grinder and the sphere grinder, the only thing I've been able to get to actually use, is the sphere grinder. There are absolutely ZERO instructions with ANYTHING you purchase from them. I. e. What equipment do you need to use it with and how to attach it so it will actually work. The drill bits have a smooth base, so nothing to hold it in place with your drill, as soon as it comes into contact with any resistance such as soft wood, it simply stops spinning. Same with the disc grinder wheel. Nothing I've found thus far works to hold them tight enough that they perform in any way. Especially not like they're shown. Beware of this company, it's a total waste of your money. Customer service is the worst I've ever dealt with. Basically, you can send them an email, and will will get the same BS reply each time. Never getting an answer.

I've been trying to return something for like 2 months customer service keeps emailing me the same email that I am important to them and a representative will get a hold of me and if you business days. And nothing yet almost too much later and I bought the welding rods also and they stuck do not work they're just stealing people's money

So it has been a month out since I ordered from this company so I thought I would check into them a little further as I still have not received anything. The address they give on their web page is in Newark NJ. However when you look up that address in Google maps, it is a Rutgers University 3 tier parking garage! And the telephone number they list on their website is from San Francisco. Their reviews on all the scammer websites are horrible. Bad customer service, and that's if you can reach them. Bad news all around. So do yourself a favor and buy elsewhere...buyer beware!

I asked for the build plans. (By the way, purchase was August, 2021. We are now in March, 2022). I've asked nicely, begged, pleaded and was told the usual crap about how important I am… that the build plans were being worked on (I think they said they were rewriting book 1). They now won't answer emails. Won't refund my $ and haven't sent the plans.
I wish I could give 0 stars. Steer clear of these snake oil salesmen!

I in the same boat as others here. I bought the drill bit set and the first time I used one the tip broke. Have emailed multiple times and can't get anyone to respond. The drill bits are junk and I think they know it that's why they don't respond and worse it's looking like a scam. I'll never buy from them again.

I ordered the fire splitter drill bit well before Christmas. The order was taking 3 weeks so I reached out to the company via email. They said the order was lost in transit and will send another one out, if the other one comes, keep it as a gift. That order never came and I didn't receive a tracking number.
I then emailed again Christmas night and said I never got the one they sent out again, so they said they were sending out a new one and the tracking number provided shows no move during transit. They will not refund me, they will not get back to me with anything other than saying your package was sent out and you will not be refunded.
So not only did I lose my money, but the person on Christmas who was supposed to get this as a gift never received their gift. Shame on this company. They take your money, don't give you your order and are a scam.

I ordered some low temp weld rods. They said they were in stock. It took a month to get them. After 2 weeks I asked where my product was. They responded it was on its way, but no date given. Took another 2 weeks. The product arrived wrapped in saran wrap with no labels, no instructions and no safety data sheets. Their website says it works on steel. I cleaned my steel thoroughly and attempted to use it. The product just balls up and rolls off the steel. No adhesion at all. These rods are aluminum and there is no way they can work on steel. I contacted sanrico about this and no response

This is a scam. The rods are worthless. 100%Sh**! Please don't waist your money. No one could possibly give this company a positive review. Don't let the comercial fool you. Even tired using it whit flux.

The only downloadable doc was the schematic of the box. There were no directions and basically impossible to do without instructions. For example, the tab is 1/4" and the rest of the wood measurements on the schematic is 1/4". Problem is the wood thickness is 3/4". That is when I requested my money back and never heard from them.

Try ebay for great service or Amazon.I can't believe Sanrico service. I would rate it negatively.They remind me of large book with nothing written on the pages*"'. EKomerco claims ownership can't reach them either reverse phone says they are in CA. I was wondering if there's a way to plug up their system. I sent them 3 emails this am. They do answer with same form letter.

Well from reading other reviews I now know that I too have been scammed. Everyone should avoid making any purchase from this company. I recieved a substandard product and reached out for return/refund info. Got the auto reply email stating it was recieved and someone will contact me. Guess what hasn't happened. I have sent several email requesting return info and no response whatsoever.

So I filed a complaint with the FTC and will contact my bank to report a fraudulent charge.

Think twice about purchasing and then think again.

Omg. They advertise welding rods. I'm expecting SOMETHING like a welding rod to come in the mail. But got SOLDER RODS! Very small and Completely useless…unless soldering wire! Not welding metal together as advertised!

Placed an order two weeks ago, didn't get a confirmation e-mail, sent an e-mail to their customer support they gave me my order number. However, they would not give me the tracking # for the shipment. Sent 4 e-mails, received another one today advising that my shipment was lost and they were resending, but still refuse to give me a tracking number

My update... As others have included their automated response emails from SCAMRICO, I won't again... I already included a picture of their product which disintegrated on 1st use.
The asses hide behind what it turns out is a French company, with numerous "cutouts" making it impossible to get to anyone... Again, another Pinterest advertised company, SCAMRICO, they should be considered the worst of the worst, as they delay and delay and then tell you the time has passed for them to do anything... They truly suck as human beings and as a business.

VIDEO LOOKED GOOD. BOUGHT DISC, USED WITH ANGLE GRINDER, CUT ALUMINUM STOCK. BUT, ONLY GOT 1/2 WAY THROUGH. TEETH GROUND DOWN. LOUSY QUALITY. TRIED CALLING BUT PHONE # NOT VALID.
I FEEL RIPPED OFF! WHAT POOR QUALITY. AD WAS TOO GOOD TO BE TRUE.

This company is stealing your money with a jerky product. I have emailed them 20 times and no response. They do not have a landline or any phone number. Total scam.

They just steal your money. LIES, No answer after they say give us 1 day to respond. What a joke. They should be put in jail for thief. I would like to add a picture but never got the product.