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Sanrico has a rating of 1.5 stars from 45 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sanrico most frequently mention customer service, and tracking number problems. Sanrico ranks 43rd among Do It Yourself sites.
Have used a few times since they arrived. They work as described. If you take your time and are careful the hole is perfect. Drill bit and square hole punch are extremely sharp, just what you want in this kind of tool.
So it has been a month out since I ordered from this company so I thought I would check into them a little further as I still have not received anything. The address they give on their web page is in Newark NJ. However when you look up that address in Google maps, it is a Rutgers University 3 tier parking garage! And the telephone number they list on their website is from San Francisco. Their reviews on all the scammer websites are horrible. Bad customer service, and that's if you can reach them. Bad news all around. So do yourself a favor and buy elsewhere...buyer beware!
Have used a few times since they arrived. They work as described. If you take your time and are careful the hole is perfect. Drill bit and square hole punch are extremely sharp, just what you want in this kind of tool.
Date of experience: July 19, 2020
This is not the first time I have bought from Sanrico and, as always, the customer service is excellent. The quality of the products are excellent too. Good value for money! I would not hesitate in recommending Sanrico
Tip for consumers:
customer service is excellent!! Do not hesitate to contact them!
Products used:
firewood, welding rods, easy square... great quality !!
Date of experience: November 24, 2021
I have purchased quite a few items and have been delighted with all purchases, one item had a small manufacturing fault.
I contacted SANRICO who resolved the issue with minimal effort from and where helpful and pleasant to deal with, I would highly recommend this company :)
Date of experience: August 18, 2020
This company is stealing your money with a jerky product. I have emailed them 20 times and no response. They do not have a landline or any phone number. Total scam.
Tip for consumers:
Do not buy anything from this cheaters
Products used:
wood working tools
Date of experience: February 7, 2021
They just steal your money. LIES, No answer after they say give us 1 day to respond. What a joke. They should be put in jail for thief. I would like to add a picture but never got the product.
Date of experience: July 10, 2020
STAY AWAY FROM THIS COMPANY!
SCAMMERS!
Chinese doing what they do best! Stealing from people, stealing IP, do NOT give them your money!
The positive reviews? Most likely all fake! China has companies that specialize on and get paid for posting good reviews to attract and boost sales! They are everywhere: AMAZON.COM is plagued by them!
DO NOT BUY ANYTHING MADE IN CHINA! If you want your money back, get your credit card company to get it back for you!
Tip for consumers:
Do NOT buy from SANRICO (aka SCAMRICO!)
Products used:
None! Can't be used! Went in the garbage! Horrible quality!
Date of experience: July 24, 2022
Ordered a tool was not delivered, the tracking number provided was invalid. Email address for Sanrico was undeliverable. Wish I could have rated at zero stars.
Would never order from them again.
Tip for consumers:
Don't trust them.
Products used:
None it was not shipped and could not contact the seller, emial bounced back and tracking information was not valid.
Date of experience: March 9, 2022
I'm a handyman, and adds about tools and hardware appear in my feed all the time. I decided to click on it and check out new tools I may need. The website was easy to navigate and there was a sale. I love sales! But save your money. I bought what I thought was a set, but only one item came. It was advertised as a set and sold as a set. Even the sale receipt says "set" I wrote to Custermer service about the confusion, and I got an automated replay saying that "I'm an important client and they care about Custermer satisfaction, and they will get back to me as soon as they can"... and nothing. A week later, I wrote back again saying I need to process a return and get off the mailing list, and nothing. This company is 100% a scam. Its so easy to make a website now and days to sell bogus items. I felt duped. I wanted too support other business instead of going to Home Depot or Ace, but save your money and buy your tools on Amazon for the same price. At least they have have a return policy and a process to go through. They have No Custermer service, the stuff I bought looked cheap. The only thing that looked good was their website, don't let that fool you. If I could put negative stars, I would. I still get email from them after I have told them twice I wanted to get off their mailing list.
Tip for consumers:
its a scam, I felt duped.
Products used:
Easysquare drill bit set
Date of experience: July 21, 2021
Sanrico's customer service is non-responsive, you can't contact them!
I got a defect delivery but can't return it.
10 emails to their customer support - no reply.
Tip for consumers:
The goods are delivered, but do not expect any help if there is a problem
Products used:
Square drills
Date of experience: July 26, 2021
The plans were lousy. Didn't give enough actual info but lots of worthless info and diagrams. Gives an idea but not enough specifics
Date of experience: December 22, 2023
These bits honestly are the best drill bits I've ever used! These bits are exactly as in the description. Very sharp and produced great work. Very happy with this purchase. Thank you!
Tip for consumers:
Check the results on the pics! love it!
Products used:
I bought these drill bits.
Date of experience: November 23, 2021
Sanrico is a total scam of a company selling cheap garbage made in china. The tools and items they sell wouldn't even qualify as toys. I bought the drill bits they rave about that they show drilling into railway ties like butter. As soon as they arrived I tried drilling a 1/4 inch whole in a 1/8 thick piece of metal (never mind a railway tie) and the tip of the drill bit just popped off like a cheap toy. Like it had been glued on. Absolute junk. Then I called to complain and James from customer service said he understood, and would get back to me to resolve the issue within the next business day. Two months later he hasn't responded to my dozen emails or calls. Now, when Pay Pal got involved, they surfaced again and they want me to mail the items back to a company in France called eKomerco at a cost of more than I paid for the drill bits. They know that's not going to happen so they get to keep my money and I have to keep their garbage drill bits. Save your money and aggravation, don't trust Sanrico or eKomerco. They are Scammers selling junk tools on the internet.
Tip for consumers:
Do Not Buy from Sanrico or eKomerco. They are a total scam and only rip you off. Their products are cheap made in china garbage. And if you do buy, and ever need support, forget it. You paid, you own it. Do not expect to hear back from them.
Products used:
Drill bits. "Garbage"
Date of experience: June 23, 2021
I have ordered several items from Sanrico over the past 6 months. I have found their customer communication to be outstanding and the quality of the items to be very good. Highly recommended!
Tip for consumers:
Amazing
Products used:
easysquare drill bits / 45 degree miter
Date of experience: November 9, 2021
Item received was as stated in add works very well! Ideal on soft and hard wood. I would have preferred it bigger but it is like described.
Tip for consumers:
na
Products used:
Powersphere drill
Date of experience: August 4, 2021
Good drill bits that seem to last for a while in metal. They have a small amount of flex, but not too bad. I haven't snapped any of them yet.
Date of experience: July 13, 2020
I received a prompt and helpful service on my last purchase. Great customer service and quick delivery, price was lower than others on the market.
Date of experience: January 15, 2021
I ordered their Powersphere grinder. I instead got a poor quality Chinese made lookalike. I am disputing the charge.
Tip for consumers:
Their Powersphere listing is a scam. I can only assume the rest are as well.
Products used:
None - was shipped a bogus item
Date of experience: May 6, 2021
They do not answer emails, their product descriptions are misleading, and it is very hard to return.
Date of experience: June 7, 2021
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