Overview
SatellitePhoneStore.com has a rating of 4.6 stars from 234 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SatellitePhoneStore.com most frequently mention and customer service. SatellitePhoneStore.com ranks 183rd among Telephone sites.
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Callie Parsons was very helpful in answering my questions prior to purchasing. The WideEye unit arrived quickly and was well packed. This was a used unit, but I couldn't find a mark on it. Very pleased!
I received the part that was ordered the week after I ordered it. I did not get any notifications of the order being backordered initially after ordering. That prompted me to call and see if they had shipped yet.
I was amazed with the customer service I received from the Satellite Phone Store. My Sales Rep., Berry Hipple, was amazing. I contacted him at 4:45pm with a request for 6 Satellite phones for use during a major wildland fire for our agency. Berry knew exactly what I needed, and began programming them for us while I was still on the phone. I needed them overnight. Berry missed the FedEx pickup by a few minutes, and let me know. Within a few minutes, Berry's boss had purchased him a plane ticket to deliver the phones directly to our office the next morning in person, show us how they operated, and get us rolling, even before we would have received them via FedEx. What an amazing group of people. I cannot sing their praises enough.
I had a great experience with the staff at the store that shipped the phone to me. I received a call the days after I ordered the phone to make sure it was the right phone for my trip. It arrived a day earlier than I had expected and was exactly as advertised. I wouldn't buy this phone because it was difficult to get service due to the fact that it is connected to only one fixed satellite on the sky and was difficult to attain service. The plans are obviously very expensive in this market as well. Otherwise, the transaction part was outstanding.
Very discrete and easy to maneuver.i've been informed that the 40 minutes have been used.i must not have received the 100 minutes from Sue Shorees.She was going to give extra minutes for calling her back on a weekend.Maybe I misunderstood her.
It it my second time purchasing satellitephones through satellitephonestore.com, and definitely satisfied with the services and kind response by their associates. (especially, Callie)
Associates keep track my simcard balance and informing me on time to maintain the balance well.
That was also very impressive.
I will gladly keep purchasing at satellitephonestore.com
Everyone at the satellite phone store was extremely helpful and friendly they guided me in the right direction for the products that would suit me the best
Everything was set up for me shipped it to me in a couple days and everything was up and running perfectly I love it thank you again for everything
Scott
Our company purchased SAT phones from Sattelite Phone Store a few years ago.
We also utilize the SPS tracking platform to monitor our devices globally.
I have continually received exceptional customer support from Barry Hipple in support of our tracking needs and cell phone device operations.
I have never owned a satellite phone before when I called about some information it was answered very professional. I would definitely purchase from your company again.
Customer service is excellent and I was very well taken care of! Very impressed.
We've been renting satellite phones for Satellitephonestore for many years. We've always received good customer service and never had issues with working equipment. Thank you.
Hey- your shipping info text fields on your web ordering form are confusing- there are no labels.
I followed up with a phone call with Sue and she was awesome
The team of satellitephonestore.com helps me for years now - dealing with technical issues of my satphone or just adding credits. Always available and helpful!
Once payment submitted button is pressed a long time elapses before the order is processed message comes back. You should have some kind of processing message in the interim.
Have not used it yet. Trip is not until 5/11-5/29 2024
Overall,very satisfied with the phone,i rented in the past and decided to purchase a phone,given the excellent service I've gotten from the folks at the satellite phone store. Sincerely, Carlos Reyes
Called on a Sunday night and a tech rep named Barry took the call. Very helpful with answering questions and not even a sales person!
Great service so far. Thx!
The phone hadn't been restored to defaults after the last user. We had a family emergency and my family couldn't get in touch with me because call forwarding was active to someone else.
The customer service agent that I worked with went above and beyond any kind of service that I've experienced. She was awesome. Callie Parsons is awesome and the utmost professional.
All went very well and we used the phones for the Baja 1000. It was great that we had the satphones since our VHF radios were not working in thst location.
Our national team is made of communication experts, IT engineers, travelers and adventure enthusiasts who passionately explore the world. For the same reason, we understand how important communication is and we actively innovate and provide solutions for a stable connection. Whether it’s voice and high speed internet offshore, a regular call from the Grand Canyon or working online in the remote areas of the Amazonian jungles, it is our pleasure to provide you a solution and a piece of mind that you have the technology to stay connected anywhere under the open sky.
Our specialty
Satellite Phone Store expands through 3 offices located in Sarasota Florida, San Diego California, and Anchorage Alaska. Our team of certified experts sell, rent, and support mobile and fixed satellite communication products using both Iridium and Inmarsat as well as Globalstar and Thuraya satellite networks. List of products and solutions we specialize in include satellite phones, satellite internet hub spots, maritime data terminals, fixed and mobile land terminals and service plans customized for each customer to receive the best value for the lowest cost.
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- Sarasota, FL, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members