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SBT Reviews Summary

SBT has a rating of 1.4 stars from 41 reviews, indicating that most customers are generally dissatisfied with their purchases. SBT ranks 452nd among Car Dealership sites.

service
13
value
13
shipping
13
returns
11
quality
13

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Canada
1 review
3 helpful votes
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A good company
May 11, 2021

Bought 2 cars in this company, mind you I'm in Canada and these cars were shipped home. The cars are in good shape.If you want a good company to buy a good car, I recommend this one.The only problem that I had was that the second car took long time to get home, but it was only because of covid.

Date of experience: May 9, 2021
Sudan
1 review
16 helpful votes
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SBT is SCAM.
April 30, 2021
Updated review

Yesterday I got a message from one of my friends who has been victim of wrong promise from SBT and now we together have initiated Legal Suit which will be filed in both Pakistan and Japan. Soon SBT nightmare will be over.

Date of experience: April 29, 2021

Overcharging and even more than the Sole Agent
November 25, 2019
Previous review

They charged me a used Hiace and 2018 model for more than the brand new Hiace from the Sole Agent is cheaper than their used car? The sole agents should be aware of this in their respective country because this way the Toyota brand will loss it fame and it will be vulnerable to greedy people.

Date of experience: November 25, 2019
Bahamas
1 review
13 helpful votes
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Not Please
September 8, 2020

I ordered my car in June when it came it never worked. I messaged my agent and he told me there is nothing he can do! So not happy and won't be ordering again!

Date of experience: September 8, 2020
Malawi
1 review
17 helpful votes
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DO NOT USE SBT
September 7, 2020

They have sold me a car that was not advertised. Parts were broken. They did not honor claim. DO NOT USE SBT.

Date of experience: September 7, 2020
Florida
1 review
1 helpful vote
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SERVICE AND PARTS
June 17, 2020

GREAT CUSTOMER SERVICE AND INFORMATIVE. BEEN USING THIS COMPANY QUITE A WHILE AND WILL CONTINUE TO DO SO.

Date of experience: June 16, 2020
Kenya
1 review
21 helpful votes
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False Milage
May 8, 2020

I procured a vehicle with an advertised mileage of ******* miles, yet the road worthy certificate indicates that this vehicle has a mileage of ******* miles. No clarification or assistance from them on this false advertising. Be careful on what they claim the conditions of the vehicles are

Date of experience: May 8, 2020
Bahamas
1 review
29 helpful votes
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I wired money to SBT for a vehicle on July 15th. The salesman Muhammad Saad, tried to get me to change the vehicle I selected on multiple occasions over several days - I kept my original selection. Last week Tuesday (October 1,2019) I got a call from a local shipping agent informing me that there was an error with my shipment - the car was being sent to the wrong port (going to Freeport, Grand Bahama but should've been shipped to Nassau, Bahamas). I immediately contacted Muhammad Saad who promised everything would be corrected. After trying to reach him many times for several days through phone calls and messages, he responded on Thursday that he had a Broker who would clear the vehicle through Customs in Freeport, Grand Bahama and have the vehicle shipped to Nassau at no additional cost to me. It is now Monday (October 7,2019) and I have not gotten a response back from Saad with this Broker's contact information. So, I don't know the status of my vehicle and can't get a response from these guys, while my vehicle is on the vessel at the port in Freeport.
I'll be contacting my attorney later today and suggest anyone that read this review to stay away from SBT Japan.

Date of experience: October 7, 2019
Croatia
1 review
11 helpful votes
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Stay away
October 5, 2019

I wanted to purchase a car specifically a BMW a i found the one i was looking for, one of the account managers talked me out of it and convinced me to get an other BMW that it was a like new condition, when it came the clutch was gone, with labour 3000 dollars damage

Date of experience: October 5, 2019
Kenya
1 review
34 helpful votes
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Frauds
September 23, 2019

Do not use SBT, especially the account managers Sharia Albina or Mohammed Faiz, they are frauds and have stolen our money with no vehicle being delivered. They also provide fake auction sheets, so buyer beware!

Date of experience: September 23, 2019
Eswatini
1 review
14 helpful votes
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Poor service
July 19, 2019

I have been a customer for SBT since January 2018 and have been made to switch managers 3 times. The first two were ok. Things would be done on time and their service was on point. The same can not be said about my current account manager. Empty promises, lies and neglect are the order of the day. Right now I'm waiting for my documents and I'm told they are on the way but they are not giving me the tracking ID. I repeat "EXTREMELY POOR SERVICE AT SBTJAPAN.COM"

Date of experience: July 19, 2019
New Zealand
1 review
35 helpful votes
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Quick follow from my first review... SBT are still the biggest con artists in the Japanese car export market! They have promised multiple times to refund funds / help with the repair invoices, but they never make good! Always more lies! "Please buy more cars, and we will help fix your problems" Plus they keep emailing and won't remove me from their email lists.

Be aware of one of their salesman named Salik Ahsan Khan. - Best CON MAN Ever!

Date of experience: April 29, 2019

DO NOT TRUST
January 9, 2019
Previous review

We are a large car dealership in NZ, that imports 150 vehicles approx per month. Trying increase our numbers we decided to trail SBT. Extremely glad we only purchased two units as a trail, both vehicles have been badly misquoted and require a large amount of work to bring up to NZ standard's, in excess of $1500 per vehicle. This is not the company to use if you are looking at importing into NZ.

Date of experience: January 9, 2019
Canada
1 review
17 helpful votes
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The biggest frauders ever
December 23, 2018

Have no idea how these guys still operate the business. They provide you with wrong information about the car and photoshoped auction lists. Never use them because if the price. You will regred.

Date of experience: December 23, 2018
GB
1 review
19 helpful votes
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Do not trust Sbt japan. Specially these pakistani guys. One is named Sameer Hanif. This company is the biggest fraud. I am warning you do not trust them. They are theives and robbers.

Date of experience: December 6, 2018
TT
1 review
12 helpful votes
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I purchased a used vehicle from them. The dashboard is tacky and had a hole in it.
They never said. Also the one key they sent was not tunctional. I complained and they have done nothing. STAY AWAY

Date of experience: November 25, 2018
Texas
2 reviews
5 helpful votes
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Got a crankshaft that came very fast at a reasonabe price forgot the spacer when i sent it back and they shipped me one right away. A+ company
Will get all my supplies from them.

Date of experience: August 23, 2018
Canada
1 review
13 helpful votes
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Avoid sbt at all cost
August 21, 2018

These people are liars i purchased 3 cars off of them all at once and they all were the biggest piles of crap i have ever purchased in my 15 years of buying cars from companies in japan. Never again

Date of experience: August 21, 2018
Malawi
1 review
15 helpful votes
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Beware of this company. I bought a vehicle from them several years ago. Since then, I have been inundated with unwanted emails and phone calls, often at incovenient hours. I have complained repeatedly, but without effect

Date of experience: April 12, 2018
Ireland
1 review
15 helpful votes
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Hi all, all cars have an issue and without warranty avoid to buy and you lose your money Stock ID FX 1319

Date of experience: March 16, 2018
Kenya
151 reviews
2519 helpful votes
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They Got Cars!
August 9, 2016

Perfect place for buying your next toy. They have such a huge collection of cars to pick from. Actually, the only frustration was that I wasted too much time picking a car, given that there were so many.
Delivery took just under a month, but they keep you posted throughout the entire duration of the shipment.
Nicely done

Date of experience: August 9, 2016
TT
5 reviews
10 helpful votes
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Sbt japan
April 23, 2015

Am very pleased with the service I received from this company. My car reach my country safe and on the exact date they told me. And also they updated me on my vehicle until it reach, for that this company deserved 5 stars. Thanks Mr usama

Date of experience: April 23, 2015