Carfax

Company is perfect to be used as a tool, by unscrupulous auto dealers, to defraud the consumer.
It's " weaknesses ", such as information " time lag" and inability to navigate auto auction information, allows it to be used to misrepresent the "status" of the vehicles it reports on. Take a minute and google the organization and see for yourself. DO NOT purchase an automobile based on the information supplied to you by one of these reports! There are other companies that supply you with much more accurate information.

Carfax placed inaccurate date on my vehicles Carfax vehicles report. Disputed with documentation and still refused to correct inaccuracy. N. Everyone should review their report and dispute or it will cost you thousands someday.

I checked out trade in value of my truck (which is in very good condition) carfax said only good and quoted just over 11,000 dollars which is not correct as Kelly blue book quoted 1500 dollars more that I could get trade in thank the energies that be I didn't sell to carfax! What a scam!

I used to use Carfax to keep a record of all my self-service. Then, without warning, they deleted all records from anyone other than one of their "approved " shops. This makes the app totally unreliable. They turned a good app into a piece of unreliable garbage.

You would think that a dealer that uses the Carfax name would be a good dealer to use. But this is not true. This dealer sold me a car that they assured me had been through an inspection. I decided to take the car to an independent Mechanic and they found a leaking strut which is going to cost me 1900. 00. Don't trust this dealership and as it looks Carfax either.

I will be contacting my attorney so if anybody wants to send me their info to *******@gmail.com so we can file a law suite please do so with all info. I have owned my Porsche 911 since 2016. Carfax is reporting a "frame damage". NO ACCIDENTS. I spoke with my insurance who has no knowledge of any damage, i spoke with police in California who has no info on any damage finally i went to Porsche in Newport Beach California to inspect my vehicle. Service and sale manager looked at my car, top and bottom on a lift in service department and they noted NO DAMAGE. Carfax is ignoring my emails since February of 2019. To trade in my vehicle i would be losing roughly $30,000 and i will be seeking damages worth of $30,000. - already filed a complaint in BBB. If anybody has any open case, suggestions or suite against carfax please let me know! This has to END!

BEWARE. Don't expect to talk to human or get any response from their "contact us" form you fill out online. I've submitted several requests for assistance both online and via voicemail. I've not heard anything back from them EVER. They of course processed my payment with in seconds. When I tried to sign up/in after submitting my payment info, I could not access a report. It kept telling me my email was associated to another account. I've never used carfax before. Tried the "forgot my password" which then prompted me to enter my email so they could send me my password, did so several times and never received an email. If I was able to obtain information about a car it may have been helpful but I'll never know. Bottom line is they'll take your payment and leave you hanging if something goes wrong. After several emails and voicemails requesting a refund, I finally had to file a dispute claim with my credit card to get my money back. To this day I still haven't heard from them.

I had a feeling the deal was too good to be true. I ran a report through Carfax. The report they provided saved me thousands of dollars. Best thing I could have ever done. I highly recommend them.

Vickie H

They report that our car was totaled. To get that change they said I need a letter from the insurance company that reported it. My insurance company did not issue the report. And they will not release that information to so making it impossible for me to get the required letter.

Carfax has something going here! Got all these dealerships and everyday people relying on accurate reporting, but they can't get their sh*t together to actually SPEAK to consumers about inaccuracy in their reports. Send an email and they might get back to you "when there is additional information regarding your case"! ARE YOU KIDDING ME?!
I can 100% guarantee that the report that I have is wrong and CARFAX is doing NOTHING about it! This will cost me THOUSANDS of dollars. THOUSANDS!

Bought my car in 2018 with a "clean Carfax". AFTER buying my car, Carfax added structural damage PREDATING the sale. Other car searches show no damage, I've had it inspected and no damage has been detected, but Carfax won't fix the report. They stated I need it from the seller but won't disclose who the seller is and by their own admission in writing in email, they have too many cars to process data efficiently and their own reporting will be incomplete.

My car was slightly damaged in a hit and run accident. The trunk lid was replaced making the car just like new. There was no accident report due to the low dollar amount for the repair. The police department, insurance company, and repair facility strongly denied any interaction with Carfax. Somehow the minor event ended up on the Carfax report and when I tried to sell the car, the offers made by online car buying companies were lowered by $1000 specifically because of the report of a repair having been made, without any specifics. After I repeatedly insisted, Carfax identified a "repair facility" as the source but the facility defended themselves and said that their reputation would have be severely damaged if it were known that they gave out such information. When I contacted Carfax for more proof of the source, they then denied that "repair facility" actually meant "repair facility" so I could not take any further action. This has happened to others. Essentially, anyone who gets a minor scratch on their vehicle could lose thousands of dollars in value to their vehicles without any real value being lost. Carfax acts irresponsibly and I hope that a class action is brought against them in order to stop the harm they are causing to innocent people.

My father-in-law gave me his 1988 car that only has 14,000 miles on it it's absolutely like brand new I did a Carfax report just to check into it to prove mileage it comes back reading 110,000 miles 117 then in 2014 He got new tires put on it reads 14,000 miles I've emailed send documents copies of the title that they want dealer proof dealer proof occurs never been back in for anything email you with BS wasted my money wasted my time my father-in-law bought it brand new and never drove them more than 5 miles a week Carfax is a waste of time in myMoney their logo is if it's on the Internet it must be true stay far away they rip you off It has a six digit odometer reporting from Florida when it used to have admissions test they put the mileage and Wrong Carfax refuses to do anything for me waste of time and money I sent a copy of this title look at the date and the mileage unbelievable Carfax ain't worth crap

I was looking for the Audi Q8 and I found it on Carfax at Go Luxury Auto Boutique go Luxury is just what it is the building the interior all luxury and most of all let's not forget about the Luxury Auto Brands they have in stock they are the best used car dealers in North Texas. The guys that work in sales are all awesome I had Kevin as my sales man he was very professional kept me updated on the process as I was at work he had everything ready to sign when I got there please go see Kevin if you're looking for a good Luxury Car he will get you in a Ride. I love this place. Jw

Was accused of hit and run- had to go to court twice to prove my innocence - case was dismissed- Carfax says my car was in a accident so it is devalued- i supplied letters of disposition which show the tickets were dismissed- Carfax says I need a updated police report, Irvington NJ Police will not give me one. They are only giving me the letters of disposition which has the court letterhead- Carfax says no good- the tickets were dismissed, no one was pressing charges against me, just the police and they said I was innocent- but now I have to get a lawyer again to prove my innocence but now it is for a Carfax- incredible they have this power to make the innocent pay $. The customer support was bad as well.

Stay away as this service is a complete waste of money as they do not provide updated results, from over 3 years ago! Disgusting customer service that just wants to steal your money.

Well worth paying the money for a report on a car or getting a free report by a dealer as CarFax.com provides all the accident details if any of previous cars history!

CARFAX IS A SCAM! I recently purchased a truck and ran a Carfax report. Carfax reported ZERO COLLISIONS. Had the truth been reported, this vehicle would have not been a consideration. Upon receiving my title, I contacted the original owner and was told he had hit a deer with the front end and had been rear ended another time. Neither Carfax nor the seller disclosed this information.

When I contacted Carfax, I was told there is a disclaimer at the bottom of the page stating they are not liable for their reporting which means their reports are worthless.

I am currently trying to file a claim with the BBB but am told because of their disclaimer, what they are doing is not against the law.

CARFAX HOLDS NO LIABILITY FOR THE INFORMATION THEY REPORT SO IT IS YOU, THE CONSUMER, WHO PAYS FOR A WORTHLESS REPORT.

Businesses here in our area boast Carfax reports. Now I know the truth and others should know also. This company should be forced out of business.

Disgusted

When I attempted to trade in my 2005 Toyota 4Runner for a 2013 model, the dealer pulled the Carfax report. That showed the vehicle was scrap and not driveable. Though I had been in an accident, it was not major and repairs nowhere near the 4Runner's value. The airbags didn't even deploy. I wanted to take advantage of a deal and didn't have time to search around and it was the weekend, so carfax could not be reached. I accepted scrap value for the trade in. When I was able to reach Carfax, they said the vehicle must have been totaled due to the nature of the accident. The repair shop denied reporting anything to Carfax. After exchange of info about the repair with Carfax, they reluctantly agreed to reverse the scrap value assessment. They told me that the scrap assessment was theirs based on the data they received. The resolution took a few weeks, though. Carfax is not a consumer's friend. It cost me many thousands of dollars towards the trade in because they inserted their unqualified opinion. Think about it - Carfax looks best when damage reported are inflated. My guess is that the Carfax input was through the police accident report.

I owned a car that was almost totaled in a curbside hit and run. The front driver's side axle and tire were literally folded under the driver's door.
This is not on the Carfax.

Later, the timing belt snapped and I sold it that way.
The sale is on the Carfax report, but not the timing belt replacement.

The Carfax says I took the car to the dealership for regular maintenance. I did not. I went to the fast oil change places and usually way after it was time.

The positive battery cable went bad. Instead of going to the dealer and spending $300 or more for a new cable plus labor, a local mechanic made a custom cable that was still working well when I sold it. I also replaced the camshaft position sensor myself. I ordered the part off Ebay. The Carfax report says this was done by the dealership.

My having new tires put on the car and having it smogged are the only true statements on the Carfax report.

Who reports to Carfax? Can anyone add information to a car's report? When I sold the car, I told the buyer all the above.

Buyer beware, Carfax information may be fabricated.

I bought a truck it was 3 years old I knew the truck I drove the truck for 7 years made one insurance claim in 2011 it was the only claim ever made on the truck. On Dec 23 I went to trade it in on a new truck they gave me 3000 instead of 8000 because of Carfax the had down that my truck was a total loss in 2008 I've been trying to get my 5000 loss from them they say it is not there policy to reimburse money lost from there mistake I hope this review cost them millions and I will repost this on every review site I can find sencerly RV -$5000

Came into Island Auto nervous and scared, but left in a mint used car smiling all in about 3 hours.

Thank you, Omar

CARFAX reported that there was structural damage done to my vehicle from an accident. This is completely false information as there was zero damage to the frame or unibody of my vehicle yet they still incorrectly reported this as an issue with my vehicle. I did not know until last week when it was pointed out to me by someone interested in my car. I have been trying to sell this vehicle for over a month unaware that CARFAX had done this and consequently I have lowered the price of my vehicle by $3k because I was getting very little responses which I blame on CARFAX incorrectly listing damages to my vehicle. I will lose $3k from selling my vehicle which is how much below the value Edmonds and Kelly Blue Books suggests the car is worth based on the features and condition of my vehicle. I have sent them several emails, called and tried to get help via chat and they have never responded. They report false information and when the I repeatedly tried to contact them to get that information corrected with documentation including a letter from the repair facility, a complete report of the work done that does not show any frame or unibody damages, photos of the damage to my vehicle and a police report the still will not respond. If you have this happen to you take them to small claims court and you will win if you can provide the proper documentation. It is a fairly simple process to file your complaint with your local county court and very inexpensive as well.