ScanCafe

Contracted to digitize several cassette audio tapes. First attempt, audio was not recorded. Second attempt, audio was garbled. Third attempt portions of audio were missing. Refused to refund money. Had to stop payment with credit card company.

I no longer had a 35 mm projector that worked, nor did I want to get another at the Goodwill store. And I did want to get rid of my slide trays.
ScanCafe sounded like a reasonable alternative - put them on discs. To be sure, I sent in a small order (about 150) - they came back great. I grabbed the rest (about 500) put them into plastic bags and sent them all to ScanCafe. (The trays I generously donated to Goodwill [what do they do with them?])
Loved the result. Sorted them into catagories and deleted some when I got them all back. I am now consolidated and can see them on the big TV screen when I want.

I sent ScanCafe about 800 of my precious family photos and could not be happier with their work. They kept me updated the whole time and the process was very easy!

What can you say about a business that loses valuable family memories, and their customer service barely lifts a finger to help track - or provide transparent information about what's going on or what happened.

ScanCafe has been a real nightmare from the start of the process to get digital images of irreplaceable family shots - including their lack of effort on tracking down slides lost while under their control. Customer service was obviously understaffed (pandemic-related?), and didn't really care that thousands of pictures could go missing under their watch. I spent weeks putting together the package of media to send in, and used their shipping service. I couldn't get information from the shipper on what happened because it was ScanCafe's paperwork /"ownership" that was used. And the company dragged their feet for so long on informing me with what was going on, the chances of recouping these items became impossible. Unfortunately, what was supposed to be an enjoyable and rewarding experience is going to turn into legal mess that I didn't need during a pandemic.

I purchased a gift box from scancafe.com and loaded it up with some precious wedding negatives and other irreplaceable negatives. The process was super-easy and we were really happy with the scans (and negatives) that we got back. The only reason I don't give them 5 stars is because of the time it takes. Seemed to take well over a month to get anything back from them. I assume they send the scan jobs overseas someplace where that labor-intensive work is farmed out, but I don't know. What I do know, is that it takes a really long time for the turnaround.

This website offers great services - scanning negatives, slides, home movies, scrapbooks, etc. into a digital format. You can order prints or DVDs. I was nervous about sending away priceless photos, but I researched online before choosing them and I'm so glad I did! The service is a little slow (only because they send most things out of the USA for processing) but they tell you this up front on the web site. They email you regularly to let you know the status of your order (or you can check on the website). I placed 2 orders with them last fall and was thrilled with the results! I gave my whole family DVD's of pics they hadn't seen in 50+ years since they were on old slides - they loved it!
They also offer restoration/repairs of old photos but I haven't used them for this yet, but I won't hesitate to in the future. 5 stars for scancafe.com!

We've done business with this company for many years, but something has changed and it's not for the better. I order $575 in gift cards for my wife to complete our family photo project of transfering about 1700 pictures to a digital format. Of this number we needed around 18 photos to be restored. They sent a quote and a bill. When I referenced the credit I was told it could not be used. There was nothing in their gift card page that said anything about restrictions or limitations but according to them this was another process entirely. When I looked at their restoration ad it's all under the Scan Cafe logo. At best this is just another pocket in the same pair of pants. I filed a complaint with their local BBB asking for a complete refund of the $575. It was then I discovered that they had an "F" rating. Needless to say, they did not respond and the case was closed. My next option is to file in small claims and they can and will respond to that. Whatever has happened to this company is defintely not good and not one you want to deal with. There are more reputable firms out there and I would suggest you go to them.

I have had over 30,000 slides scanned by Scan Cafe and have been very pleased with the results... That is until COVID hit. Since then there service has been AWFUL! I submitted 1500 images on August 12 and their stated date for return was September 8. Now I know they are always 2 weeks late so didn't pay much attention, but then contacted them on September 22. I was told that they were "a little bit backed up" and had over 1 million images that were waiting in the queue and they were unable to get to them! When asked when they might be available he said "ABOUT ANOTHER 14 WEEKS".

The reason that I am so angry is
1) that they had not communicated that to me
2) their website still says I should have them on September 8, even though this is October 6
3) I keep getting promotions asking me to send in more even though they can't handle what they have.

As I said, in the past I would have given them 4 or more stars, but now, I am seriously afraid that they are going to go out of business while they have my very precious 1500 photos!