• iMemories

iMemories

Ratings On Other Platforms

Trustpilot
4.6 / 5
ResellerRatings
4.3 / 5
Better Business Bureau
4.6 / 5
Corporate Values
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Overview

iMemories has a rating of 4.6 stars from 11,515 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iMemories most frequently mention vhs tapes, customer service, and great job. iMemories ranks 1st among Photo Scanning sites.

  • Service
    1839
  • Value
    155
  • Shipping
    153
  • Returns
    81
  • Quality
    6135

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 93.4%
Positive
4,200
Neutral
198
Negative
101

Instant Feedback

7,393 reviews

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How would you rate iMemories?
Top Positive Review

“Process was smooth”

David F.
9/25/24

Had 30+ year old VHS tapes that they had no issue converting. One tape (20+ years old) had multiple videos of our kids at different times. They separated them out separately in sub categories, which was great. Loved the experience, hope to catch a good % off though if you send more than one item, it can get expensive.

Top Critical Review

“Easy Peasy”

Debbie R.
9/25/24

Packaged up 60 years of memories and mailed them to iMemories. Received the digital images with a few weeks as promised. Love that I can access them on my phone. So happy to have these memories preserved. A wonderful service.

Reviews (11,515)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (707) home movies (330) vhs tapes (834)
Thumbnail of user timothym2158
California
1 review
0 helpful votes
  • Send Message
October 2nd, 2024
Verified purchase

The process was straightforward.
You're mailed a box to fill up and return via FedEx.
The turn around time is fairly quick approximately 2 weeks.
Customer service people are helpful if questions come up.

Question about the ordering sequence and number of photos .
Was given assurance it would be corrected and it was in the final product.

Service
Quality
Thumbnail of user lisaa2978
New York
1 review
1 helpful vote
  • Send Message
September 18th, 2024
Verified purchase

All of those crazy home movies that my dad was always taking - and we were always complaining about - are now giving us an incredible look back at our lives as kids in Ohio. IMemories made it insanely easy. Customer service and the digitization itself is excellent. I highly recommend to all!

Quality
Thumbnail of user davidf5245
Missouri
1 review
1 helpful vote
  • Send Message
September 25th, 2024
Verified purchase

Had 30+ year old VHS tapes that they had no issue converting. One tape (20+ years old) had multiple videos of our kids at different times. They separated them out separately in sub categories, which was great. Loved the experience, hope to catch a good % off though if you send more than one item, it can get expensive.

Quality
Thumbnail of user ashleys2367
Connecticut
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

100% use their shipping box it's easy and worth it to package things nicely. Above and beyond with not only uploading the movies but also checking if there were multiple and diving them up! I feel bad for the poor souls who have to see some of these boring movies lol

Quality
Thumbnail of user laurar2873
California
1 review
1 helpful vote
  • Send Message
September 9th, 2024
Verified purchase

The whole process was easy and within days I had some very valuable videos captured to send to my children; family memories that would have been lost forever. Just not enough time in the day to get everything done. But now, these treasures can be shared, and important people and events remembered!

Quality
Thumbnail of user donnad2997
Texas
1 review
0 helpful votes
  • Send Message
October 7th, 2024
Verified purchase

We have had a lot of relatives pass win the last 5 years, seeing them at their happiness's brought me comfort!
The slides sat in a closet for 22 years! Please don't wait for that awesome connection on our part! Your loved ones are waiting on you!

Service
Quality
Thumbnail of user karens5719
Delaware
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

The IMemories process is easy, fast and efficient. My old family movies were thrown in a box in a closet, with no hope of being seen in their format. The digital online albums created brought back so many happy memories. Thank you!

Quality
Thumbnail of user crissym21
California
1 review
0 helpful votes
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September 14th, 2024
Verified purchase

Seeing videos of my boys from 20 years ago and family members that have gone on is truly priceless. I have No complaints about anything. The process was easy and quick and would recommend to everyone.

Quality
Thumbnail of user karena2148
Missouri
2 reviews
0 helpful votes
  • Send Message
September 10th, 2024
Verified purchase

We are so very thankful for iMemories! We are not tech-savvy at all, but your professional customer assistants that we contacted were especially helpful to us: they were unfailingly patient, fully explained what we needed to know, and enabled my husband and me (80 years old!) to have several sets of various sized films digitized. Seeing my now-deceased parents through the years brought tears to my eyes and seeing our newborn twin babies (who are now 50+) is truly wonderful.

Quality
Thumbnail of user staceys809
Stacey S. – iMemories Rep

Hi Karen, We're so grateful for your wonderful review! Knowing our representatives made a positive impact on your experience with us is truly rewarding! Thank you for placing your trust in us to handle your cherished memories!

Thumbnail of user pamelaf46
Virginia
4 reviews
8 helpful votes
  • Send Message
September 22nd, 2024
Verified purchase

IMemories customer reviews alleviated all the hesitation I was experiencing regarding packing irreplaceable memories into a box and sending it off to the unknown. UPS tracked my package, iMemories kept me well informed on the process steps and return tracking. I would highly recommend this company and trust them with your media. Their website is easy to navigate and the price is affordable. Great experience!

Quality
Thumbnail of user charlenem484
Maryland
1 review
0 helpful votes
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September 28th, 2024
Verified purchase

From start to finish, from email confirmations, quick turnaround, excellent experience. Videos turned out excellent. Have continued using, and originals returned promptly with no issues. Impressive. Would highly recommend.

Quality
Thumbnail of user fedricam
West Virginia
1 review
0 helpful votes
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September 11th, 2024
Verified purchase

I have had my 6 VHS videos for over 20 years and luckily IMemories was able to convert them digitally. A few glitches in quality, but overall still great seeing all my memories come through. It was also great to share with my family & friends.

Quality
Thumbnail of user staceys809
Stacey S. – iMemories Rep

Hi Fedrica, Thank you for the excellent review! Your support means everything!

Thumbnail of user angiec496
South Carolina
1 review
1 helpful vote
  • Send Message
September 25th, 2024
Verified purchase

IMemories made my whole experience super easy from beginning to the end. They send you everything you need from packaging so your videos remain safe and they send you regular updates on the process. I haven't been able to watch our videos in forever that are super important to me from my wedding, trips to Hawaii, Niagara Falls and more because VCR's no longer exist. If you're thinking about formatting special memories you don't want to lose I highly recommend you use their service. You will not be disappointed…I promise.

Quality
Thumbnail of user anne635
New York
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

So easy. Received my order box fast. Took me a few weeks to let go of my cherished VHS tapes. Called customer support a few times but they reassured me and answered all my questions. Love my digital movies. I can share them anywhere, anytime! Also received everything back in a timely manner. Thank you imemories for giving my kids there childhood memories back!

Live person answered first time and helped with concerns!

Service
Quality
Thumbnail of user daniellev449
Nevada
1 review
0 helpful votes
  • Send Message
September 16th, 2024
Verified purchase

I've used iMemories multiple times and so far they have yet to disappoint! I've also received a no hassle refund when requested because of video technicalities and a couple that could not be digitized. I plan to continue to use them for my photos next.

I’ve received a no hassle refund when requested because of video technicalities and a couple that could not be digitized.

Service
Quality
Thumbnail of user paulp2827
South Carolina
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

The process went very smoothly and our slides are now available to enjoy and share with our family. My only disappointment was that some of the pictures were upside down and I wish they had taken a minute to have them all right side up.

Quality
Thumbnail of user anneb1374
Maryland
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

Pricey but so worth it. Super fast customer service. Great website.

Only complaint i have is that most older smart tvs dont have the app. Had to get a fire stick to watch them or cast. Fast forwarding and rewinding vids on the app could be better too.

Quality
Thumbnail of user marshag273
Louisiana
1 review
0 helpful votes
  • Send Message
September 27th, 2024
Verified purchase

You just make a call or send an email. Gather your media together and ship it out in the box and postage iMemories provided. They are fast and very respectful. IMemories was also very easy to contact. Every time my sister called, they always had time for her questions.

Quality
Thumbnail of user amberc1064
Rhode Island
1 review
2 helpful votes
  • Send Message
October 10th, 2024
Verified purchase

We didn't send out the memories box until over a year after purchasing and there were no issues. My tapes and CDs were processed and available online only days later! I have also received my items back from them. I'd say the whole thing took maybe a month between sending out and getting back. I was so nervous to send my important items but now I would use them again if any old school storage is found!

Excellent

Service
Quality
Thumbnail of user joshuaw1219
New York
1 review
0 helpful votes
  • Send Message
September 6th, 2024
Verified purchase

I had these tapes down in multiple cellars in different conditions. Not always stored the best. Yet you guys got it done. I was not expecting any restoration to be possible and imemories restored all of them.

Quality
Thumbnail of user karenf2735
Virginia
1 review
0 helpful votes
  • Send Message
October 8th, 2024
Verified purchase

IMemories is a quick turnaround service. The overall quality really depends on what you give them. Storage plan is excellent and allows you to put various media together and share it with others easily.

Quality
Thumbnail of user staceys809
Stacey S. – iMemories Rep

Hi Karen, Thank you for the excellent review! We're grateful to have you with us!

Thumbnail of user darrenb805
Louisiana
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

I like the convenience of the mail-in kit and that films are returned promptly all under one cost.
I expected more footage perhaps from one take or another but because of their overall age I'm very happy with every minute that's been preserved. I have especially enjoyed sharing footage of my classmates that dates back as far as 1989!

Quality
Thumbnail of user marleniat
Virginia
1 review
0 helpful votes
  • Send Message
September 25th, 2024
Verified purchase

Quick response from customer service. They assisted in making my experience easier by providing answers to my questions and adding tools to help me with downloading my home videos. Thank You! I will be sending additional videos for processing. I appreciate the 50% discounts.

Excellent… pleasant and very helpful.

Service
Quality
Thumbnail of user ramziec
Ohio
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

IMemories was super simple to use (clear written instructions at every stage) and they were efficient. We received our VHS tapes as digital recordings within a few weeks. Their prices are also pretty great - look for discount codes online. I opted for the digital version and downloaded each video to my phone from the app. It made sharing the videos really easy. I'd definitely use iMemories again!

Quality
Thumbnail of user arabellab10
Michigan
1 review
0 helpful votes
  • Send Message
September 7th, 2024
Verified purchase

All my originals were safely returned.My issue was resolved in a timely manner. They extended my free streaming. I also enjoyed the 50% discount. All restorations are very good quality. I'm recommending them to relatives and friends. I have several VHS converted to DVD. I'm very happy with the result. Thank you for the nice work!

Very accommodating. My issue was resolved in a timely manner.

Service
Quality

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...

Company Representative

Thumbnail of user markr819
Mark R.
Typically responds within 3 days

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