I ordered Tokyo Milk Dark Destiny 79, and got a vat of cheap, synthetic musk. The main ingredient in Dark Destiny is honeysuckle. There is zero honeysuckle in the product they sent me. It's a fundamental error, like making chocolate chip cookies and putting no chocolate chips in the batter. Customer service is a one automatic answer email that basically tells you to go get stuffed. It seems we all got the same one. So disappointed. :(
The product they sent me smelled like flea market knock offs with that underlying cheap base ingredient. Perhaps they get quantity vats of scent and pick something. No precision mixing for sure! Don't waste your time or money.
I am extremely disappointed in the fragrance I received for my wife's Christmas gift. $80 is a lot of money in the pastor's household. I was hoping I could surprise my wife with her favorite Royal Apothecary fragrance "Hothouse Peony" that had been discontinued. Sadly the result smells nothing like the original. And with no way to get a refund we are just out the money. My advice unfortunately is it's not worth the risk to do business here.
My husband ordered Dream Angels Divine for me for Christmas. He is a sucker for the buy in volume deals so I now have 3 bottles of something that does not smell anything like Divine. The bottles leak so I could smell it before I opened the package. No return policy means a lot of money on a scent I don't recognize. Save your money and continue your search for a new scent since yours is no longer out there, at least you can pick something you might like.
Nothing in the world like finding something that you thought was lost forever. This version of Thyme Unlimited Sleep Well fragrance is beautifully dreamy and lulling. Nothing compares to it on freshly laundered bedding. Sadly last two batches were significantly different in both color and scent. Previous batch was almost amber and had a more exquisite scent. Current purchase was clear and slightly less expensive smelling. Fragrance team must find and utilize previous formula. Nevertheless, even inferior formulation is still so close to original that I'm compelled to rate it very highly.
I was skeptical, but my perfume just arrived and it smells exactly like Dolce & Gabbana (red lid). The bottle itself is lovely, heavy glass, very nice quality, and very special as I had it personalized. Great price too! I was so upset when D&G discontinued my favourite fragrance, and am so thrilled to be able to wear it again! Note: D&G was NOT listed on the website, but they were able to recreate it anyway, so don't be afraid to request a scent that isn't listed!
My husband had Victoria made for me as a Christmas present because it's the cologne I wore when we met. It's as lovely as I remember and it lasts a long time after application which surprised me. After many years I am wearing this scent daily! An added bonus was the bottle with a loving message from my husband. Thank you!
I have been wearing Royal Secret for over 30 years and found it to be out of stock every time I tried to order it lately. Ordering from other places proved to be knock offs that were not the same scent. I was becoming very frustrated with ordering and returning bottles that were not quite right. I am so happy I found your company. You nailed the match perfectly and you have a lifetime customer with me. The added touch of my name on the bottle was nice as well as the card with pictures of the team and the re order offer.
Came fairly quickly, is a decent sized bottle for the price, and smells indistinguishable from Black Cashmere, which was discontinued over a decade ago. I'm glad I don't have to worry about running out anymore! Thank you for letting me wear my special occasion perfume every day, now!
Perfect service, great product and absolutely professional in every aspect, if more business were to handle their online stores in this way of dealing with customers merchandise they would increase their business 1000 fold. A # 1. Thank you scentmatchers... I'll be back.
When do we receive the product. Have not received an e-mail notice that it has shipped. The ease of ordering on your site is remarkable compared to most others poorly established sites with too much waste of time.
Tried like heck to make a match, while I'm sure it's not common it didn't happen. To my surprise they refunded immediately without question. I'll use them again with another scent for sure! A+ company.
Just received my "original " Guess perfume and was thrilled. It smells exactly the same. Company was a pleasure to deal with I highly recommend for anyone looking for their favorite discontinued fragrance. Definitely will be ordering more!
"What you do, is indeed very difficult. When Coty stopped making ICI I felt as if a life long friend suddenly disappeared with no good-by. When I ordered your version of ICI I still had one bottle of the original, so I was able to make a realistic comparison. Over-all I'd say your version is at about 97%, which in my mind is thumbs up. I sprayed both several times on separate cotton pads and let it sit for a while. With this method I can detect an ever so slight difference but not much. However, wearing the perfume is the real test especially while doing anything that makes you sweat (hard to tell the difference). Thanks, I'm sure I'll be ordering again."
First shipment did not contain one of the two fragrances ordered, but with an email to Pravin, it was quickly sent out and in my hands within a few days. I went with BBW Woodland, and I must say how wonderful it is to have my favorite cologne available for use again. Thank you guys
They replicated Sea Mist by Bare Escentuals. It's been discontinued for 5 or 6 years, so I didn't have an exact match for comparison. However, I am particular about the scents that attract me and I strongly believe the match was close if not spot on. Will order this scent again!
There are no negatives I can say, only positives.
The scent is a perfect match, my wife's happy. This shipping was fast. Customer service kept me updated without me having to ask a single question and followed u p after delivery even. I am a customer for life now, and I would highly recommend them to anybody who's looking for that perfume which they remember and cannot find anymore because it's not being produced anymore.
These folks are legit!
I don't know about other perfumes but they have my. Fendi down. Perfect. Oh happy day. Perfect match, lovely glass bottle. 100% pleased. I will brag about this site and reorder as needed. Oh, you get to name you perfume. Mine is " sex in a bottle" lol
"Your company has been very helpful & provides great customer service.
I know it's difficult to match scents that you don't have the formula's but
You did your best in recreating a close match. Thank you for focusing on
Providing outstanding customer satisfaction!"
I've purchased a few times from them. They recreated SUN MOON STARS for me. The last purchase disappointed me. They used a non-alcohol base that was different. They immediately replaced it free of charge with an alcohol based perfume. I love these folks!
Overview
Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 7th among Perfume sites.
Business History
Shortly after Scentcrafters formed, Adam and Angela also started their life together as husband and wife. Literally a couple months after that, Angela found out she was pregnant with their first child. At that time Scentmatchers was also created. Needless to say, it was a busy period for the Schultz's!
Scentmatchers started after Scentcrafters' customers repeatedly asked if we could also provide a service to bring discontinued fragrances back to life. After enough people asked us this, we eventually woke up to the idea that, "Hey, we should give people what they want."
In 2013 we took the next step as a company and hired our first employees. We now have over 28 years of combined experience producing discontinued fragrances, and to date we have sold over 100,000 individual bottles of discontinued fragrances.
In 2014 we decided to increase our commitment to customer service and we hired our first full time Customer Service Manager, Pravin. We pride ourselves on providing quick and prompt customer service as repeat business becomes the cornerstone of our company.
In June of 2017 we increased the amount of perfume oil we used in fragrances by 50%, which we feel increases the quality of our product by it more potent and longer lasting.
In 2018 we created this new streamlined website on the Shopify platform that we are very excited about. We also added 2 more full time employees as the business continues to grow.
Despite some initial growing pains, we are now considered one of the foremost experts in creating discontinued perfume and cologne. We look forward to recreating your memories as you become part of our story.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members