ScootaMart

I think the way my mother and father have been treated is disgusting. Having sorted out a trade in deal with the company and paying the balance they received there new (second hand) scooter £1200 cash plus there old scooter. On braking the steering tiller moved forward around 3inches which felt unsafe and the seat when turning was unable to stay securely in a locked position but wanted to move around. So they took it back the very day they bought it and decided to ask for there money back. And they got a very firm NO. We will fix it and return it. They agreed and left but later decided that's not what they wanted and asked for there money back again they were flatly refused any money back. They have no mobility scooter and no refund to buy another. Trading standards informed them to write a letter and give them 2 weeks to resolve this issue, but my mother can't get around and no offer of a loan to see her through. If it's a machine you want fine but if like other you crave a good after service I suggest you go elsewhere. This is ongoing and at the Preston branch.

I don't normally write reviews but after the exceptional service i received i thought it was only right to give ScootaMart the recognition they deserve. I have been thinking about buying a mobility scooter for several months now. I have tried other retailers who i shall not name here and was treated as a second class citizen. After reading the reviews on here i decided to pay ScootaMart in Urmston a visit. From the moment i entered the shop Andrew the manager put me at ease and showed me the massive array of scooters they have on display. Andrew assessed my needs to make sure the scooter i went for was fit for my needs. Nothing was too much trouble for him. After deciding on the S700 i was amazed to hear that Andrew would bring the scooter round to my house that evening after he had finished work, there was me thinking i would be waiting a couple of weeks for delivery! ScootaMart also gave me 3 months free insurance, and 3 Years labour warranty all included in the price. I have had the scooter for 2 weeks now and can not fault it at all. Their after sales care is also second to none. I got a puncture when riding through the park and being new to the world of scooters was unsure how to get it fixed. I rang up ScootaMart and they sent an engineer out the same day to fix my poorly tyre. I can not heap enough praise on the Urmston branch and ScootaMart as a whole. Welldone you!

After reading the Director's reply to my review I was disgusted with him telling the public a load of lies. He failed to mention that he wanted a very disabled person to fit the new part himself. The scooter is under warranty for 12 months plus extra cover was taken out for 4 years. Little did he fail to tell the public that he refused to send any contract or paperwork for the extra cover, and to this day I still have not got it. Although under warranty they were going to charge me extra for an engineer to come out. Would you trust this company!
I advise you strongly to have nothing to do with this company.

I was looking to get a Mobility scooter for my dad so decided to take him to our local Scootamart for some advice and to let him try a few out for size. We were surprised at how many different models they had in stock and after test driving a few and listening to the salesman's knowledge my dad settled on a scooter which is right for all his needs and will fit in his kitchen. We were more than happy with the price but they then told us it would be free delivery and they even gave us some free insurance and extra labour warranty!
We couldn't thank Scootamart enough for all the help they gave us in getting my dad mobile again and we would recommend them highly to everyone.

We have been extremely pleased with the whole experience of dealing with ScootaMart from all aspects of the purchase of the mobility scooter, all staff very pleasant, knowledgeable & efficient. Delivery was on time & very quick, full explanation of the scooter on delivery was very good. We found that the scooter we purchased was very good value for money. We would not hesitate to recommend this company.

After months of struggling to walk, my nan finally agreed to look at purchasing a mobility scooter. My nan was certain after visiting the shop she would still not be happy using one. Upon entering the shop we were greeted by a lovely gentleman who proceeded to show us around the shop floor - he could not of been more helpful, he truly made my nan feel at ease as he showed her the different options and explained what scooter would be more suitable for her needs. He was so charming and helpful that myself and my nan left the shop feeling very happy. My nan has also decided she would love a scooter now! I would like to say a massive thank you to you all in Preston you are a credit to scootamart and would recomend you to anyone!

In reply to scootamart response what a load of bull what they didn't mention it was on 3 chairs supplied first was a scooter due to medical reason had to change to a chair two chairs l had of them kept breaking down the last chair l had not even 4 months old was in the workshop four time first day l got it it broke down and had full rewire main nut holding the wheels on came loose 3 rd time on way home thing cut out in middle of a main road was left stranded in Salford till six am in the morning freezing cold in the end there break Dow service didn't turn up and police called me a amblance to get me home and now intermittent fault where it switches of itself when travaling as said in last review don't deal they came to pick it up today and thank god that piece of cap has now gone can now go to some where else and get service and my order right tbh with any readers out there my friend has a chair off then that won't even come to repair that what sought of firm are you well thank god it's over never want to deal again

I went to buy Scooter, at this Scootamart. They have good collections of Scotty and staffs were polite and give full detail.