• ScoreBig

ScoreBig

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Overview

ScoreBig has a rating of 2.9 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScoreBig most frequently mention customer service, and ticket seller problems. ScoreBig ranks 22nd among Tickets sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    3
  • Quality
    5
1
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How would you rate ScoreBig?
Top Positive Review

“Cheaper and more convenient”

Maryetta Y.
11/24/18

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Top Critical Review

“Could not be worth”

Alexander K.
2/7/18

They kept us in this stupid terrible place for 2 hours and then announced that the game is postponed. No refunds or compensation was offered to anyone. NBA does not care about anyone except for them making money.

Reviews (256)

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Reviews that mention popular keywords

tickets (154) great seats (14) service fee (14) face value (6) customer service (11) ticket seller (4) delivery charge (3) email (33) wrigley field (3) 1 hour (3) hockey game (3)
Thumbnail of user burket1
1 review
0 helpful votes
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April 6th, 2017
Verified purchase

Everything went smoothly, found the tickets on the website and they worked just fine. I printed them off and there were no issues getting in. I'll keep using ScoreBig as much as I can!

Thumbnail of user shadrekaw
1 review
1 helpful vote
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May 3rd, 2017
Verified purchase

I absolutely loved the show! My first concert ever and it was more than I expected. The special guests had me on my toes wondering who's next. I would trade this experience for anything.

Thumbnail of user johnp977
1 review
0 helpful votes
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April 14th, 2018

They send you an email and let you know the tickets are coming, and sure enough, there it was in my in-box.
Love dealing with these guys/gals.

John
Marshfield, WI

Thumbnail of user adamk102
1 review
0 helpful votes
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July 20th, 2017
Verified purchase

I spend a. Significant amount of money on tickets to the Yankees vs. Redsox game on Saturday July 15th. The tickets I picked and paid for on your siteam were for grandstand 16 seats. When I uploaded them, they came in as grandstand 6. I should have looked at theme as soon as I got them in my email, but didn't. Regardless, this is unexceptable. I could have sat 2 sections to the right for half the price I paid (I compared them on your website) I have bought several sporting event tickets through your site and never had an issue until now.

Thumbnail of user melp22
1 review
0 helpful votes
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April 6th, 2017
Verified purchase

In Jan. I purchased tickets to Opening Day for the Minn. Twins. Having worked through ScoreBig previously and gotten good rates I booked through them again. When I got the tickets I had purchased at $24 each the tickets were listed with a $14 ticket cost. I was surprised because that was the price the Twins were selling them at and I was not expecting a HIGHER price from ScoreBig. I may not have checked as close as I should have, but I sure WILL from now on.

Thumbnail of user charlenes121
1 review
8 helpful votes
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February 12th, 2020

I ordered two tickets and they were sent out immediately electronically. Very happy with the service I received and looking forward to seeing the concert

Thumbnail of user jillianr4
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

Website is easy to use. Love having the option to choose different sections and getting an approximate view of the seats. Had a great time at the game.

Thumbnail of user gerryd19
1 review
0 helpful votes
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May 8th, 2017
Verified purchase

Weather was unbearable cold. Had to leave in fourth inning as hypothermia was setting in. Tickets that I paid over $100 each for were available on StubHub on game day for $20.

Thumbnail of user charleneh22
1 review
0 helpful votes
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November 28th, 2017
Verified purchase

Amazing and spiritual. It helped my personal ghosts that are always in the back of mind. I have the Christmas spirit, everyone in the program were
Extremely talented and crowd pleasing. Thanks

Thumbnail of user samars3
1 review
0 helpful votes
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July 22nd, 2017
Verified purchase

We enjoyed the game. Seats were good, weather was nice, and the game was exciting. However, I did not appreciate paying $11.50 per ticket fee. I am not going to buy tickets from scorebig again.

Thumbnail of user boba79
1 review
0 helpful votes
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June 29th, 2017
Verified purchase

It was what I wanted and expected.In the past I have recommended ScoreBig to friends. I will continue you recommend it. Good seats at a reasonable price.

Thumbnail of user kaylag22
1 review
2 helpful votes
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November 10th, 2017
Verified purchase

The transaction was kinda scary at first but the guy was super nice. Kept in contact the whole time til I got the ticket. Overall a great way to get tickets

Thumbnail of user enikok
1 review
4 helpful votes
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November 14th, 2017
Verified purchase

I have now used this site for 2 NFL games and have definitely gotten better deals than my friends. It is the best site for savings to big events. I would highly recommend it!

Thumbnail of user scottm233
1 review
0 helpful votes
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July 6th, 2017
Verified purchase

I wanted to take my family that was visiting from out of state to the baseball game. Through Scorebig we were able to see the game and fireworks with zero hassle. Thank you Scorebig.

Thumbnail of user wayneb79
1 review
0 helpful votes
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June 4th, 2017
Verified purchase

I managed to get some great seats for a great price. Had an awesome time with my dad at the game. I checked other ticket sites and this one was the lowest for price.

Thumbnail of user steved124
1 review
0 helpful votes
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March 13th, 2017
Verified purchase

Due to a certain circumstance I was unable to attend it with my girlfriend, thus having to give up my ticket to my girlfriend's mother. I'm glad to hear they both enjoyed it for the fact that it was her first time seeing a ringling circus event, but it will be her last due to the fact that they are no longer going to be doing shows. I called in your support hoping to have sort of chance to change it to the next day and paying whatever differences and charges that may need to be applied. Your support did absolutely nothing but tell me that they can't do anything because it was the day before and suggested I go towards Facebook and try selling it there. To me having a long history in working In customer support, shows lack of effort and retention. As much as I enjoy score big, I'm going to have to reconsider purchasing from the company. I want to ensure that the company not only provides me great prices in tickets, but the effort, compassion and understanding in a customer's unexpected situations.

Thumbnail of user estebanc13
2 reviews
0 helpful votes
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June 30th, 2017
Verified purchase

I have been using ScoreBig for some time now. Early on, all my previous transactions had been quick, easy, and pain-free. ScoreBig was all about finding great tickets, with no hidden fees, no nonsense. I used to brag to my friends whenever I would snag some great Dodger tickets at a great price. Unfortunately, times have changed. It has been some time since I have used ScoreBig to go to sporting events. I haven't had much free time as of late. But when the opportunity came to go watch my favorite team, I decided to use my trusty ScoreBig to score some tickets. First off, the entire website had changed. It's not as easy to find events and/or tickets without having to go through multiple menus. Secondly, you can't bid on tickets anymore. Very disappointed in that. It used to be a sort of a surprise in knowing you spent what you wanted and getting lucky in getting great seats. Now that's gone. It's essentially like every other ticket marketplace out there. Lastly, hidden fees. I remember when ScoreBig was first around and they advertised no hidden fees. Now they charge you to download your tickets and print them yourself. And most disappointing of all, they make it really hard to find out that they charge you a service charge for tickets. And it wasn't cheap either! Originally, I found 2 tickets for $58. Add the $8 "Download" fee, and the $29 (!) Service charge, I ended up paying $153 in total, for 2 tickets! I will say, this will be the last time I get disappointed by ScoreBig.com

Thumbnail of user ninor5
2 reviews
0 helpful votes
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August 25th, 2017
Verified purchase

Scorebig never let me down time after time totally worth it even recommended to friends and family and there very grateful that they have another source to purchase tix

Thumbnail of user scottm200
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

I went to a Sacramento kings game and Baugh tickets thru scorebig and it was a quick easy process! Just how it should be... I'll definitely use them again.

Thumbnail of user derekr36
2 reviews
0 helpful votes
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December 21st, 2017
Verified purchase

There were a number of issues. Firstly the event was listed incorrectly on the scorebig website as an 8PM start when in fact it started at 7. This became a factor in the problem. Secondly I did not receive a ticket release email until 7:50PM at which point the game was already well through. I called scorebig customer service and the ticket provider several times during the day to find out why the ticket release email had not been sent. Mytickettracker claimed that they had sent the email in the morning and pretty much accused me of being unable to check my email. In addition when the email finally came through at 7:50pm they indicated that the ticket offer was sent before the 8pm start time that was listed on the score big website. As such they had met their obligations and we're blameless. So to sum up, my ticket offer came in after the game started, I did not attend the game and the ticket seller had no interest in remedying the situation. Shockingly bad customer service and a ticket provider who clearly cares less.

Thumbnail of user diegoo22
1 review
0 helpful votes
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November 4th, 2020

I bought the ticket for the Vietnam Grand Prix on April 5th 373 €... Today I receive the email with a 1 year voucher of 266 €! I would like to know why! Also I want the money not the voucher...

Thumbnail of user timothyh65
1 review
0 helpful votes
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March 29th, 2017
Verified purchase

We really enjoyed the game and our seats, looking forward to our next event. Thanks for allowing me and my family the opportunity to use your services..

Thumbnail of user nimn
1 review
0 helpful votes
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May 18th, 2017
Verified purchase

It was awesome! Great early comeback by the Angels and they never looked back!

I went with my wife (and baby on the way) and my younger sister and brother

Thumbnail of user ronm130
1 review
0 helpful votes
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May 20th, 2017
Verified purchase

I was skeptical about the authenticity of my tickets due to the below face value price I paid. I was also skeptical beacause I have used Score Big in the past, which was bought out by Triple Double LLC, and this was my first purchase through Triple Double LLC. I definitely would recommend purchasing from this website.

Thumbnail of user janicec71
1 review
1 helpful vote
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February 21st, 2018
Verified purchase

I bought mobile tickets months in advance for a Red Wings vs Predators game in Nashville on 2-17-18. I was informed the tickets would come several days before the event. I called on 2-14-18 and was advised the tickets would arrive on 2-15-18 and I should download the Scorebig App at the iTunes store to receive them. There is no such App and the tickets did not arrive as promised. I called again on 2-15-18 and was told they would send an e-mail to the ticket seller and get them released. I was promised the tickets would arrive on 2-16-18 and they did not come. I had to call twice on 2-17-18. On the first call, I was told the ticket seller is in CA and because of the time difference, they could only send a follow-up e-mail, as the business was not yet open. On the second call that day, the tickets got released--none too soon. Unfortunately, I was placing these calls while on vacation and each call took about 30 minutes of my time, which could have been better spent. I learned a valuable lesson. Don't buy from scorebig.com, as they are dealing with many other entities and their customer service reps hands are tied, when it comes to getting access to the tickets. As for the seats at the venue--they were great! However, I was nervous right up to the day of the event, as to whether I would really be going, since the tickets arrived in the 11th hour.

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From the business

ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.

Business History

ScoreBig was founded by Adam Kanner and Joel Milne in 2009. On November 12,2016, ScoreBig.com came under new management of a subsidiary of TicketNetwork Inc. The subsidiary acquired and licensed select assets of the company formerly known as ScoreBig Inc, which went out of business in September of 2016. The subsidiary is operating www.scorebig.com on a going-forward basis.

Company Representative

Thumbnail of user alexs381
Alex S.

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