• ScoreBig

ScoreBig

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Overview

ScoreBig has a rating of 2.9 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScoreBig most frequently mention customer service, and ticket seller problems. ScoreBig ranks 22nd among Tickets sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    3
  • Quality
    5
1
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How would you rate ScoreBig?
Top Positive Review

“Cheaper and more convenient”

Maryetta Y.
11/24/18

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Top Critical Review

“Could not be worth”

Alexander K.
2/7/18

They kept us in this stupid terrible place for 2 hours and then announced that the game is postponed. No refunds or compensation was offered to anyone. NBA does not care about anyone except for them making money.

Reviews (256)

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Reviews that mention popular keywords

tickets (154) great seats (14) service fee (14) face value (6) customer service (11) ticket seller (4) delivery charge (3) email (33) wrigley field (3) 1 hour (3) hockey game (3)
Thumbnail of user alexanderk63
1 review
1 helpful vote
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February 7th, 2018
Verified purchase

They kept us in this stupid terrible place for 2 hours and then announced that the game is postponed. No refunds or compensation was offered to anyone. NBA does not care about anyone except for them making money.

Thumbnail of user maryettay
3 reviews
12 helpful votes
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November 24th, 2018

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Thumbnail of user kenishah
1 review
15 helpful votes
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February 6th, 2018
Verified purchase

So it was not our first time at the Fox with Suite tickets but most certainly the worse experience ever. The staff for the most part were rude the ushers at least. As I was walking up the stairs after being directed by someone a guy came out of nowhere and rudely questioned where are you going the only seats up here are suites? So I said I know and that's what my ticket says. Just rude, he mumbled something then stepped aside. And then as my daughter jogged to her seat a older lady yelled at her like stop running and then I apologized to her she said nothing. Rudest staff I've ever encounter there.

Thumbnail of user daveg82
1 review
0 helpful votes
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May 22nd, 2017
Verified purchase

Tickets priced well below face value, though the fees involved still placed the cost at over $120 a ticket. Still worthwhile for my son, who is a big Metallica fan; he enjoyed the show very much, and we were probably about 25 feet from the stage all night. Would buy tickets from Scorebig again.

Thumbnail of user tomk123
1 review
0 helpful votes
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May 2nd, 2017
Verified purchase

We ended up paying almost $92 for 3 - $22 Texas Ranger tickets by the time you charged me to be able to print an electronic ticket $7.95 (are you kidding me?) plus $5.94 service fee per ticket. This is ridiculous!

Thumbnail of user danm225
1 review
1 helpful vote
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March 2nd, 2018

Ticket prices are amongst the lowest but fees are a bit higher than the other sites. After purchase the delivery/transfer instructions and time frames were relatively unclear and did not fulfill my expectations. Fortunately the ticket transfers happened quickly and with no problems largely because it was handled via Ticketmaster transfer.

Thumbnail of user ryanc107
1 review
18 helpful votes
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May 31st, 2017
Verified purchase

I don't think I'll use this site again, the service fees are insanely high. Ticket master got hit with a class action law suit about a decade ago for the same thing. Their service fees were never even this bad. $50 in fees on 4 tickets. It's ridiculous. The transaction went fine and the seats were decent, but it's not worth the fees. Go with ticket master, live nation or stub hub.

Thumbnail of user sarahf369
1 review
15 helpful votes
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February 17th, 2020

Firstly they charged much more than the tickets had originally indicated online. When we tried to call to get them to reverse or at least pay back the difference they refused and said all tickets are final sale... even though their site says 100% money-back guarantee. The hockey game we're to attend is tomorrow and I'm not even confident that the tickets are real.

Thumbnail of user leninp
1 review
1 helpful vote
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April 10th, 2017
Verified purchase

I bought a pair of Wizard tickets for my Girlfriend's birthday. The seats were awesome and the price was better than any competitor by at least 10%. May not sound much but always rather save than pay more. The release of the seats was smooth and was able to get in via my phone. Second time with ScoreBig and will continue to purchase my tickets here.

Thumbnail of user davidb693
1 review
0 helpful votes
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May 30th, 2017
Verified purchase

Seats were absolutely amazing I took my sons to a game with seats that I could not normally afford. We were three rows behind home plate at a fraction of the cost my boys had a fabulous time one they will remember forever

Thumbnail of user larryw88
1 review
0 helpful votes
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August 24th, 2017
Verified purchase

Found the section I wanted to sit and the site provided me with my options. Easy process to purchase tickets and received them electronically immediately. Seats were accurately displayed in the seating chart. No problems.

Thumbnail of user laurac236
1 review
0 helpful votes
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June 17th, 2017
Verified purchase

This was not my first purchase from scorebig so I know that this is a reliable site to get great deals on tickets. We did score big with floor seat to Hall and Oates. It was a last minute purchase but it was nothing short of amazing. Easy access to my tickets-print and go. I will definitely be back to Scorebig for more concert tickets.

Thumbnail of user almab52
1 review
0 helpful votes
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November 28th, 2017
Verified purchase

My daughter loved it, my wallet cried:)Show was great, no problem with tickets and our seats were really nice. I did find out that seats next to us were selling for more than 50 % less than what i paid so that was little bit disappointing

Thumbnail of user mikes515
1 review
0 helpful votes
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March 12th, 2017
Verified purchase

Phenomenal show put on by all the artists. Garths high energy and crowd interaction made everyone feel he was there just for them. Trisha was great and wish we could have heard more from her and Garth together.

Thumbnail of user jeffh166
1 review
0 helpful votes
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July 20th, 2017
Verified purchase

Horrible! NEVER AGAIN will I use Score Big. A rip off. Service fee and delivery fees are unrealistic.
1. Service fee of almost $14 per ticket. That total cost equalted to buying two tickets.
2. I had extreme difficulty downloading tickets. Directions were bad. I spent lots of time calling and emailing to get the tickets downloaded. Worse yet I was charged $7.95 for delivery. I should have been paid for the pain I went through.
3. Had trouble reaching customer service representatives.
4. Apps that needed to be downloaded did not do as advertised.

Thumbnail of user michaeld328
1 review
0 helpful votes
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August 18th, 2017
Verified purchase

We bought tickets for Yankees Red Sox last Saturday in the Jim Beam Suite section. We were excited by the prospect of being able to use the suite during the game in addition to our perceived great seats. This was not the case. Not noted anywhere in the ticket description was the fact that the tickets were standing room only and no access was allowed to the suite with these particular seats. My son could not the game from our designated seats. The stadium employees could not help us because we bought the tickets through a third party.

I called Score Big about the ticket issues and the apparent misrepresentation in the ticket description. Their response was to pass the buck and give me the name of the ticket seller. Despite taking a service fee to sell the tickets, they apparently feel they have no part in ensuring customer satisfaction with the tickets.

Thumbnail of user jermainec17
1 review
0 helpful votes
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December 5th, 2017
Verified purchase

The best play Ive seen so far. Never heard of it until a few months ago so I was unsure if it would be as good as the ones I saw in New York or Chicago but it was even better. Also the stage sets were amazing!

Thumbnail of user danm209
1 review
1 helpful vote
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December 2nd, 2017
Verified purchase

Purchasing processing on the site was easy and fees were lower than I have seen, but unfortunately the tickets were counterfeit and we were turned away at the event. After a few days of phone calls and emails, I was able to ultimately get a full refund but this was unfortunate because I was taking an out-of-town guest to the event. The site has no way of verifying the validity of ticket you might purchase so you are taking a chance of getting counterfeits if you buy here. The actual ticket seller (MB Tickets) was the real group at fault on this and they admitted that they had given me copies of tickets they had already sold to another customer. Giant mess - avoid it somehow if possible.

Thumbnail of user soniag19
1 review
1 helpful vote
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April 17th, 2017
Verified purchase

I got really good seats at face value for the Pittsburgh Pirates vs. the Chicago Cubs at Wrigley Field! There were some issues with my original tickets already being sold but the vendor quickly contacted me and worked with me to rectify the situation. I was so happy with the tickets- the seats were better than I expected!

Thumbnail of user toddl33
1 review
0 helpful votes
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July 13th, 2017
Verified purchase

Friends and I did a trip to Pittsburgh to take in 2 Pirates games at PNC Park. We got our tickets on Score Big at the suggestion of another friend. Things could not have gone any smoother. In 2018 we will browse your selection and if we see what we want we will use Score Big again without fail.

Thumbnail of user jeremiahm30
1 review
0 helpful votes
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September 18th, 2017
Verified purchase

I like that scorebig gives you very reasonable prices and is a very easy web site to use. I have used it several times for baseball games and I will continue to do so because I always have a good experience with them.

Thumbnail of user terryp70
1 review
0 helpful votes
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September 21st, 2017
Verified purchase

Purchased two tickets to Orioles vs Red Sox. Got seats in section 58, row 7, which compared to the Orioles ticket webpage were about 35% less. Plus an amazing up-close action experience with foul balls a flyin. I did pay the $15 fee for e-tickets, but well worth the savings.

Thumbnail of user kevinh422
1 review
0 helpful votes
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September 23rd, 2018

I ordered tickets for a Braves game from Score Big. It was a very easy process and worked better than expected. We got a great price on the tickets and had awesome seats. The only issue we had was it rained at the game which obviously is not Score Big's fault

Thumbnail of user ireneg34
1 review
1 helpful vote
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February 28th, 2018
Verified purchase

I was having difficulty printing my ticket for "The Flying Dutchman" so I called the number provided. The individual who answered was extremely helpful in helping to resolve my problem printing at home. He listened patiently to my rant and resent my ticket. Thanks to him my evening was delightful.

Thumbnail of user ronaldg43
1 review
0 helpful votes
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March 25th, 2017
Verified purchase

I bought the tickets and looked at the pictures of where the tickets were suppose to be. When I got to the stadium seats where at the top row and on the opposite side of the picture. The picture showed on the third base side have way up. In reality I was on the first base side at the top row. Very disappointed with the tickets.

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From the business

ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.

Business History

ScoreBig was founded by Adam Kanner and Joel Milne in 2009. On November 12,2016, ScoreBig.com came under new management of a subsidiary of TicketNetwork Inc. The subsidiary acquired and licensed select assets of the company formerly known as ScoreBig Inc, which went out of business in September of 2016. The subsidiary is operating www.scorebig.com on a going-forward basis.

Company Representative

Thumbnail of user alexs381
Alex S.

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