• ScoreBig

ScoreBig

Write a Review

Overview

ScoreBig has a rating of 2.9 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScoreBig most frequently mention customer service, and ticket seller problems. ScoreBig ranks 22nd among Tickets sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    3
  • Quality
    5
1
See all photos
How would you rate ScoreBig?
Top Positive Review

“Cheaper and more convenient”

Maryetta Y.
11/24/18

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Top Critical Review

“Could not be worth”

Alexander K.
2/7/18

They kept us in this stupid terrible place for 2 hours and then announced that the game is postponed. No refunds or compensation was offered to anyone. NBA does not care about anyone except for them making money.

Reviews (256)

Rating

Timeframe

Other

Reviews that mention popular keywords

tickets (154) great seats (14) service fee (14) face value (6) customer service (11) ticket seller (4) delivery charge (3) email (33) wrigley field (3) 1 hour (3) hockey game (3)
Thumbnail of user brucew85
1 review
18 helpful votes
  • Send Message
January 13th, 2018
Verified purchase

I did not attend. The Score site mistakenly sold me tickets and then called to tell me the order was canceled. Meanwhile, I had already bought tickets to the Pregame celebration thinking I was going and the Score rep said to call the ticket provider. Subsequently, I called them and they would not cancel my tickets or give me a refund. Thus I got screwed twice due to Score. Terrible service and I will not be using this source for tickets ever again.

Thumbnail of user melanah
1 review
0 helpful votes
  • Send Message
March 3rd, 2017
Verified purchase

We ended up purchasing tickets through another site. We originally purchased tickets. When I purchased the tickets through you and the coordinating site, I thought the tickets were to good to be true. My husband followed up with you and the other company. The tickets were confirmed. The following day, I was told I would have to fork out another 5oo or so dollars to have my tickets. I got these tickets to see Golden State play the Wizards for my daughters 17th birthday. I ended up just getting my money back. The following day, I also emailed you, ScoreBig and never received a respond... and What a disappointment. We ended purchasing tickets elsewhere and my daughter had a great time.

* ScoreBig attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user justinm97
1 review
0 helpful votes
  • Send Message
February 21st, 2017
Verified purchase

The event was good the only bad thing was the seat because you couldn't pick your seat they gave you a section and a row besides that tickets came on time had no problem with them just too bad you can't pick the exact seat you want to sit in

Thumbnail of user dg122
1 review
3 helpful votes
  • Send Message
November 22nd, 2017
Verified purchase

I bought tickets for my niece and sister to see Janet Jackson as an early Christmas present. They arrived early for the show then shortly thereafter another couple showed up with the EXACT same seats (tickets). I paid over $400 for tickets that were either FAKE or sold twice!

Thumbnail of user coletteb4
2 reviews
0 helpful votes
  • Send Message
August 16th, 2017
Verified purchase

We had a good time. Parking was a breeze because we had VIP. The lines (bathroom or drink lines) were not long in the Jeep Ivy Lounge. We had an appetizer too. Staff was friendly, and food was good. The seats were GREAT! This was our first time seeing Brantley and Luke! They were awesome. We had seen Tyler Farr a couple of times. Very good overall experience.

Thumbnail of user quinceg
1 review
1 helpful vote
  • Send Message
December 5th, 2017
Verified purchase

Horrible experience! I had difficulty with seller addressing my issue with not being able to transfer tickets to game. As a result my game day experience was not what I had expected. I was on hold with my ticket tracker for 1.5hrs.

Thumbnail of user melissah138
1 review
1 helpful vote
  • Send Message
October 31st, 2017
Verified purchase

I purchased some electronic tickets for a Canadiens game. Upon arrival at the game, I was told that what I had was screenshots of the e-tickets, and not the tickets themselves, which did not work for admission to the game.

Thumbnail of user barryb70
1 review
3 helpful votes
  • Send Message
February 20th, 2018

Ended up paying £89.50 for two tickets for the Royal Opera House. I phoned the Royal Opera House and was told that the tickets are not valid if they are not purchase from an authorised agent and Viagogo is not authorized. After talking to Barclaycard Visa, fraud department I manage to get the payment cancelled, but I understand Barclaycard are still accepting payments from Viagogo. Surely Barclaycard should not support the behaviour of Viagogo.

Thumbnail of user howards75
1 review
15 helpful votes
  • Send Message
March 13th, 2018

So when I ordered tix from Scorebig the website said I would get 10% back on the order. I assumed the discount would automatically apply. Wrong assumption. Turns out you have to jump thru several hoops to get the discount. Well I missed that part and didn't get it. I placed the order and turns out once you do that there is no going back to correct the order. I called to try to get this fixed and "sorry we can't do that". I tried to cancel the order and same thing. So word to the wise... be very careful when ordering from this outfit. I won't ever be using their service again. Complete ripoff. PS: I had to pay for the tix now for a concert a year from now!

Thumbnail of user sharont80
1 review
0 helpful votes
  • Send Message
April 17th, 2017
Verified purchase

I ordered tickets for myself and my two sons for the Dodger game and kept waiting for my tickets to be emailed to me and they never came. After calling several times I finally received an email saying the tickets were no longer available. Meanwhile my card was charged and even though they said they would refund me my money I had no money left to buy more tickets. Because the refund would take a couple days. Soooo I did NOT get to take my boys to the game! So sad! I willl never use this sight again!

Thumbnail of user petew37
1 review
0 helpful votes
  • Send Message
August 31st, 2017
Verified purchase

Totally enjoyed the phillies game last night and sat in great seats at adiscounted price. Beautiful stadium. Ample parking. Easy in and out. Great cheesesteak from tony Luke's. $9 not too bad for a 16 oz. Can of yuengling. Staff was friendly and helpful. A great way to end the day in the city of brotherly love. Fans are avid but knowledgable about their team and the game.

Thumbnail of user donnaa69
1 review
0 helpful votes
  • Send Message
July 7th, 2017
Verified purchase

I hadn't ordered from Scorebig for a while. Last time it was a bidding process. This price was clear and the ordering was easy. Must admit that I was blindsided by the fairly hefty fee and delivery charge added to the ticket cost. It was almost half the ticket price.

Thumbnail of user alig48
1 review
3 helpful votes
  • Send Message
June 11th, 2018

I ordered tickets from ScoreBig two days before a concert with express delivery. Tickets weren't overnighted and delivered 4 hours before the event and 1 hour before Fedex closed. Never got the tickets and ScoreBig was not helpful in the least.

Thumbnail of user johnn1092
1 review
0 helpful votes
  • Send Message
April 6th, 2017
Verified purchase

Very Bad Experience! As soon I picked up my Tickets the Event was Canceled! I came all the way from California to Georgia was not able to use for a second! I Emailed Centrix hopeing they would try to make good! All the$$$ I spent, so disappointed!

* ScoreBig attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user navedq
1 review
0 helpful votes
  • Send Message
September 23rd, 2017
Verified purchase

I bought Diamond Club tickets to surprise my wife. I have bought from ScoreBig before wirh no issues. When I purchased theae seats, I receives notification an hour later the seller decided to cancel my transaction for an unknown reason. I feel the seller should be in contract when selling the tickets. The seller should I either have to sell the tickets once sold or at least have a cancellation fee for the inconvenience. I mean I, the buyer, has to pay a ridiculous service fee when I buy the tickets. The seller should also be invested somehow.

Thumbnail of user briant154
1 review
0 helpful votes
  • Send Message
January 13th, 2018
Verified purchase

Have checked the website for previous events, but this was first time I used it. Easy to use, and tickets were emailed shortly after purchase. Would use again.

Thumbnail of user kellyp93
1 review
0 helpful votes
  • Send Message
September 4th, 2017
Verified purchase

Got decent seats at the last minute. Fees are a little disappointing and surprising that they don't show up until the final step of check out. But ended up comparable costs to buying direct.

Thumbnail of user vincentm61
1 review
0 helpful votes
  • Send Message
December 13th, 2017
Verified purchase

We took a bite out of the Senators 5 to 0. My party had a great time being their first Sharks experience. It will leave a lasting impression and wonderful memories.

Thumbnail of user davidh1202
1 review
1 helpful vote
  • Send Message
August 24th, 2018

I had a ticket for Jeff Lynne's ELO in Los Angeles that I purchased the day they went on sale. I did not get a very good seat but I was just glad to a ticket. As the show got closer I really wanted a better seat since the band probably won't come through again so I went to ScoreBig to get a better seat and I did! Lower level seat!

Thumbnail of user valeriem74
1 review
21 helpful votes
  • Send Message
March 4th, 2018
Verified purchase

I was not able to get in the game bc I printed off a copy of my ticket and AA center would not accept it! The box office said I should have received an email from either the team email or Ticketmaster with an electronic scan. I never got one so they would not let me enter. I PAID FOR A FREAKING GAME I DID NOT EVEN GET TO WATCH! VERY DISAPPOINTING! HAD I KNOWN THAT PAPER TICKETS WERE NOT ACCEPTED THERE I WOULD HAVE CALLED AND SET UP THE PROPER PROCEDURE!

Thumbnail of user angelak56
1 review
0 helpful votes
  • Send Message
March 11th, 2017
Verified purchase

We bought 4 glass seat tickets for the Columbus Blue Jackets vs. the Minnesota Wild at Columbus on 3/2. It was such an amazing experience. We had so much fun and the seats were wonderful! Thank you!

Thumbnail of user ela13
1 review
0 helpful votes
  • Send Message
June 12th, 2020

I don't understand how service fees add up to $40 more to the selling price. Maybe that's not a problem towards the score big team though I'm not fond of this system.

Thumbnail of user melanik1
1 review
0 helpful votes
  • Send Message
January 8th, 2018
Verified purchase

I got such a good price on our tickets that I bought 6! I printed them out and they worked great. This is the second time we used scorebig and we were very happy with it.

Thumbnail of user geoffp10
1 review
0 helpful votes
  • Send Message
September 3rd, 2017
Verified purchase

No issues with scorebig as I expected. Tickets came earlier than they were supposed to. The extra fees are less than a lot of other sites. I always check scorebig first when searching for tickets.

Thumbnail of user seanh73
1 review
0 helpful votes
  • Send Message
March 17th, 2017
Verified purchase

Ticket sale and pick up went smoothly and as explained, no issues, no surprises. The only annoying thing is the requirement to enter at least 100 characters in this survey.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.

Business History

ScoreBig was founded by Adam Kanner and Joel Milne in 2009. On November 12,2016, ScoreBig.com came under new management of a subsidiary of TicketNetwork Inc. The subsidiary acquired and licensed select assets of the company formerly known as ScoreBig Inc, which went out of business in September of 2016. The subsidiary is operating www.scorebig.com on a going-forward basis.

Company Representative

Thumbnail of user alexs381
Alex S.

How do I know I can trust these reviews about ScoreBig?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ScoreBig?