• ScoreBig

ScoreBig

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Overview

ScoreBig has a rating of 2.9 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScoreBig most frequently mention customer service, and ticket seller problems. ScoreBig ranks 22nd among Tickets sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    3
  • Quality
    5
1
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How would you rate ScoreBig?
Top Positive Review

“Cheaper and more convenient”

Maryetta Y.
11/24/18

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Top Critical Review

“Could not be worth”

Alexander K.
2/7/18

They kept us in this stupid terrible place for 2 hours and then announced that the game is postponed. No refunds or compensation was offered to anyone. NBA does not care about anyone except for them making money.

Reviews (256)

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Reviews that mention popular keywords

tickets (154) great seats (14) service fee (14) face value (6) customer service (11) ticket seller (4) delivery charge (3) email (33) wrigley field (3) 1 hour (3) hockey game (3)
Thumbnail of user shirleyt51
1 review
0 helpful votes
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July 25th, 2017
Verified purchase

Good ticket prices, but the service fees per ticket are a little much. I would like it a little less since I'm the one printing the ticket and it doesn't take anything to save to phone.

Thumbnail of user lisab383
1 review
1 helpful vote
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August 28th, 2017
Verified purchase

I understand you have to charge fees. It should be by order not by ticket and then charge to download the ticket each has a fee. I paid almost as much in fees as I did for a ticket

Thumbnail of user reuvenm
1 review
0 helpful votes
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April 21st, 2017
Verified purchase

The tickets were cheap although I by mistake bought ticket insurance. Also I had a little trouble scanning the tickets at the the gate. Otherwise the experience was amazing.

Thumbnail of user julias94
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

Purchase of tickets went through smoothly. I like the email reminders I received leading up to the day of the event since I purchased the tickets way in advance

Thumbnail of user georgep111
1 review
0 helpful votes
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March 3rd, 2017
Verified purchase

I made a mistake and had no way to correct the problem and also had to wait for the tickets a extra long time in order to try and resell them and got stuck with them and could not use them.

* ScoreBig attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jasons269
1 review
1 helpful vote
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April 15th, 2017
Verified purchase

I got the tickets when I was suppose and a instant email... thank you for the quality of services provide when I purchased the tickets and the cheap prices.

Thumbnail of user davel129
2 reviews
0 helpful votes
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September 25th, 2017
Verified purchase

Score Big made selecting tickets easy. I received the tickets when promised. The seats were the same as the ones I ordered. The pricing for tickets was fair

Thumbnail of user whitneyg13
1 review
1 helpful vote
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January 10th, 2018
Verified purchase

Don't don't don't buy from this company! We bought tickets for a Pacers game a month or so ago and they sent our attachment. Turns out the attachment never had a barcode (which I know we probably should had noticed). Well we get to the game tonight (an hour drive taking our son to his first game) and they tell us the tickets will not work. (The $150 tickets BTW) so we call not once but twice and they forward an email with the same wrong tickets and no bar code! Finally it's almost halftime and still no solution. My mom (who gifted us the tickets) finally gets to her email at her work and calls. They forward here email with the RIGHT tickets and barcodes are attached. Of course at this point we were freezing and had finally given up. They wont refund our money since they said we got the barcoded tickets, halfway thru the game! All sales final they said. Seriously! I do understand that some people may change their minds or try to get out of the ticket price but the fact that we called three times trying to get ours and ended up missing half the game (well all of it since we went home) I think it should be refunded! Crazy to waste such money when its not even our fault. Do not buy from them! Or if you do make sure you have checked and called a million times til they get it Right! Really disappointed

If I could post a review! This is crazy to me that we tried all we could to get the correct tickets and didn't receive them til halfway thru the game. And we can't get a refund.

Thumbnail of user brendah110
1 review
0 helpful votes
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December 19th, 2017
Verified purchase

Everything went smoothly received muy confirmation and email quickly printed the tickets off and had no issues
The only thing I didn't like was the High service charges

Thumbnail of user dianet62
1 review
0 helpful votes
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July 25th, 2017
Verified purchase

Great seats. It was a hot day, and we had to spend some time inside club seating area. Food was overpriced and service slow, but we expected it to be tbat way.

Thumbnail of user edithf7
1 review
0 helpful votes
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March 21st, 2017
Verified purchase

Thank you and more power to all staff of score big, keep it up
Had fun lastnight, we love to watch clippers game, eventhough we are almost on top of the roof
Thank you so much.

Thumbnail of user coachmikec
1 review
0 helpful votes
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August 27th, 2017
Verified purchase

Was just concerned a bit that the Tix came in the mail Fedex just at the last minute on Thursday. I was lucky being at home at the right time to sign for the package. You need to send them earlier

Thumbnail of user aimees25
1 review
0 helpful votes
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April 3rd, 2017
Verified purchase

YOU WOULD HAVE GOTTEN THE FULL 5 IF YOU DIDN'T HAVE THE E-TICKET FEE, THE NEW SYSTEM OF E-TICKET DELIVERY IS OKAY, KIND OF ODD YOUR A 3RD PARTY USING A 4TH PARTY FOR DELIVERY. HOWEVER WE DID ENJOY WHERE WE WERE SEATED.

Thumbnail of user jayp97
1 review
0 helpful votes
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July 12th, 2017
Verified purchase

First, I e-mailed a question about 4 weeks ago to "ScoreBig" and never got a response. Nice business model. Second, I looked on my receipt and it reads that the tickets I purchased were purchased by me for $35. Then on the Invoice for the tickets, it says I was actually charged $40 per ticket. So let's add this up, 3 TIX@ $35=$105. Then there's a bogus "Delivery Charge" of $8. They didn't delivery anything! I printed it off my own computer! Then I get gouged for a charge of $10 per ticket, for who knows what? So even after all of the BS charges, my total bill should have come to $145, MAX! What does ScoreBig bill me for? $160! So in the end ScoreBig tacked on ANOTHER $15 without even specifying or justifying another phantom $15 charge! 3 $35 tickets for $160.
What changed with the company? I used to love doing business with ScoreBig. And what happened to being able to bid for tickets? Now I don't have a choice? The price is $35 or I don't get the tickets? What happened to the bidding process?
I have used ScoreBig from the beginning and have always recommended it to my friends and associates, but no longer. They're no better than the con-artists at "TicketMaster" now. Nickel and diming people with bogus charges! They need to change the name of the company to "TicketMaster Jr." or "ConBig.Com".

Jay P.

Thumbnail of user jongp
1 review
1 helpful vote
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April 22nd, 2017
Verified purchase

So I noticed that ScoreBig is now owned by some other company, Triple Double LLC, was it? Scorebig was good when they had no additional fees. I dont know if I will be using Scorebig again.

Thumbnail of user michaell374
1 review
0 helpful votes
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January 10th, 2018
Verified purchase

Laugh so goddamn much for Bill Bellamy and the host, the seating was a little tight but enjoyed it The drinks were terrible pricewise and taste like straight soda

Thumbnail of user brookep10
1 review
0 helpful votes
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February 26th, 2017
Verified purchase

We got great seats to supercross for way less than Ticketmaster was charging. Plus, score big had like half the fees. I would totally buy on their website again.

Thumbnail of user laurac219
1 review
0 helpful votes
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March 26th, 2017
Verified purchase

From placing my order, to customer service, to the safetly of my tickets, the carrier used, our seats, our time at SAP center was just outstanding. Thank you. I just wised Amazon was run this way.

Thumbnail of user erics206
1 review
0 helpful votes
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March 26th, 2017
Verified purchase

Had fun watching the Cleveland Gladiators defeat the Washington Valor at Quicken Loans Arena on Friday, April 28,2017. Can't wait to see them play again!

Thumbnail of user melissaw319
1 review
0 helpful votes
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November 16th, 2019

Easy to choose and purchase tickets. Best price when compared to other sales sources. Will definitely use again.

Thumbnail of user cindyb164
1 review
1 helpful vote
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January 11th, 2018
Verified purchase

I bought 3 tickets to the Pacers Sat 1/6/18, I did not notice there was no barcode when I downloaded the tickets and printed them, my kids w/7 yr old grandson went, they were trying to get in for an hour, my daughter called twice to have the email sent again and both times it still didn't have a barcode, I drove to work to access my email and called in, I was put through to ticket tracker who said all sales are final, she also said she couldn't see that we did not have a barcode on our paperwork BUT she did know that my daughter had called twice. She said I had an email from MTT, I never did until 6:51pm that night, it was now 7:30pm when I was talking to her, my kids had left headed back to Muncie after an hour. I asked for a refund but was denied, I am upset that I spent $151 and it was a Christmas present, you can see the tickets were never scanned.

Thumbnail of user 8insomniac8
1 review
0 helpful votes
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September 6th, 2023

I bought tickets for a bad omens concert and it took them THREE MONTHS to send my tickets electronically. They waited up until the weekend of the concert to send them and when I called each month they said "the venue isn't releasing these tickets yet". Talk about anxiety central. The tickets were nearly $500 and a birthday gift and I had to wait three months to see if I got scammed or not. I saved about $20 buying the tickets from scorebig but it wasn't worth the $20 for what I paid in absolute stress. All of my friends who bought these tickets from other sites had them sent within 4 days of purchase. DO NOT USE SCOREBIG unless you're cool with your money just hanging in the air for months.
They also didn't send them to my email. They sent them to an AXS app as delivery but didn't say that anywhere while purchasing the tickets. I only found out I had to download the axs app when I called multiple times to inquire about my tickets. Had I not called, I wouldn't have known where they even sent my tickets to.
Sept. 2023.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicac175
1 review
0 helpful votes
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May 10th, 2017
Verified purchase

The seats were great, could see everything. I would buy tickets again from you except they were really expensive. StubHub had better prices.

Thumbnail of user vivianm48
1 review
0 helpful votes
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September 7th, 2017
Verified purchase

Purchase was easy. Tickets online. Seats were great. We use SCOREBIG all the time, and will continue to do so in the future.

Thumbnail of user pauls434
1 review
0 helpful votes
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June 5th, 2017
Verified purchase

This place is awesome. That's second time I bought tickets through ScoreBig and I am very happy with the experience - unbeatable price!

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From the business

ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.

Business History

ScoreBig was founded by Adam Kanner and Joel Milne in 2009. On November 12,2016, ScoreBig.com came under new management of a subsidiary of TicketNetwork Inc. The subsidiary acquired and licensed select assets of the company formerly known as ScoreBig Inc, which went out of business in September of 2016. The subsidiary is operating www.scorebig.com on a going-forward basis.

Company Representative

Thumbnail of user alexs381
Alex S.

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