• ScoreBig

ScoreBig

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Overview

ScoreBig has a rating of 2.9 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ScoreBig most frequently mention customer service, and ticket seller problems. ScoreBig ranks 22nd among Tickets sites.

  • Service
    6
  • Value
    6
  • Shipping
    6
  • Returns
    3
  • Quality
    5
1
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How would you rate ScoreBig?
Top Positive Review

“Cheaper and more convenient”

Maryetta Y.
11/24/18

So happy to get tickets for my favorite play, Hamilton, in NY! Rates were way cheaper compared to other online ticket hubs and transaction is fast and easy. Just a few minutes and you have ur seats! Thanks again, ScoreBig!

Top Critical Review

“Could not be worth”

Alexander K.
2/7/18

They kept us in this stupid terrible place for 2 hours and then announced that the game is postponed. No refunds or compensation was offered to anyone. NBA does not care about anyone except for them making money.

Reviews (256)

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Reviews that mention popular keywords

tickets (154) great seats (14) service fee (14) face value (6) customer service (11) ticket seller (4) delivery charge (3) email (33) wrigley field (3) 1 hour (3) hockey game (3)
Thumbnail of user margied9
1 review
0 helpful votes
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June 5th, 2017
Verified purchase

Ordered and received with no problem. Good seats, good service and a great game for the home team! Will order this way again.

Thumbnail of user karas23
1 review
0 helpful votes
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February 26th, 2017
Verified purchase

Seats were very good! Exciting game! Convenient way to purchase decent seats at an affordable price!

Thumbnail of user ashleym229
1 review
1 helpful vote
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November 13th, 2017
Verified purchase

The show was awesome, she started off with some of her newer songs but when she got to the hits... omg left every one screaming her name

Thumbnail of user billl103
1 review
0 helpful votes
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June 24th, 2017
Verified purchase

Not as good a value as in past. Seats were in outfield at prices we previously paid for first or third base.

Thumbnail of user roberta495
1 review
1 helpful vote
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October 24th, 2017
Verified purchase

I never ordered tickets. The person who ordered tickets had wrong email. Tried calling you and emailing but no response. Happened twice.

Thumbnail of user delisac1
1 review
0 helpful votes
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September 27th, 2017
Verified purchase

I purchased tickets to the Dallas vs. Denver game, the day that the tickets were released for sale. My tickets included the pregame tailgate that allowed early access to the stadium startin at 1030 am. Two of my tickets were delivered via email I a timely fashion. I contacted my ticket point of contact gird before u went to the field, I was assut d my ticket would arrive prior to the stadium opening. I arrived at the stadium at 1045, still with the third ticket unissued. However, the third ticket was delivered at 1130 (45 minutes of me and my party standing outside) the day of the game after several challenges and phone calls. The details of the issues are not important, however the delay in receiving my ticket and the location of what I was promised and what I actually received are the problem. Due to the time I received the third ticket, I was unable to enjoy the tailgate and the third person in my party was in a different section although the initial ticket promised was supposed to be right behind the other two. With the overvalue ticket price and associated fees I paid, I expected to at least receive my tickets on time and as promised.

Thumbnail of user alysone2
1 review
0 helpful votes
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April 19th, 2019

This was the only website I could get the section I wanted to be in! I looked at at least 4 other websites. Thanks!

Thumbnail of user sarahh267
1 review
0 helpful votes
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August 14th, 2017
Verified purchase

Finding tickets was easy, the transaction was smooth. I love that there are so many options to choose from! Can't wait to book the next show

Thumbnail of user scottk84
1 review
0 helpful votes
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June 17th, 2017
Verified purchase

Ended up getting in and everything was fine, but tickets initially didn't work and were sent to the box office to get our tickets checked out.

Thumbnail of user jillg36
1 review
0 helpful votes
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October 11th, 2017
Verified purchase

Very please with the navigation of the web sight! The price was perfect!
Tickets were easy to print & arrived fast!

Thumbnail of user boba74
1 review
0 helpful votes
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April 19th, 2017

I figured I would try them instead of Stubhub. What a big MISTAKE! I bought tickets for the Cubs-Yankees series in May. I paid for 5 seats together and received 4 together and 1 in another section. For the next game, I bought 3 together, but the same problem occurred with 1 in a completely different section. I called and was told they would fix it in 72 hours. I called 3 weeks later, and they had no answer for me. The best part was after being on hold for 30 minutes, they hung up on me. I called back and asked to speak to a manager. He was just as rude, and he had no answers. He kept saying "well I wasn't the manager handling this." They told me to call back tomorrow because they have to give the seller 24 hours to respond. I asked what the hell did they do 3 weeks ago when I called? I asked if they even followed up when they did not get a response. The so-called manager was clueless This was the worst customer service I have ever had. They obviously do not want my future business. I will definitely go back to Stubhub because I have never had a problem with them.

Edit:
After receiving the run around and being on hold for a total of 3 hours, I received confirmation my seats are together. Apparently Wrigley Field has an odd numbering system to its Aisle and Seat Numbers. The woman I talked to actually took the time to figure it out for me (4th time calling). I think her name was Callan, and she had only been there a month. She got a manager to resolve my situation and got the answers I needed. My question is why did it take me calling 4 times? This took way too long to figure out. I will not be using this website again. I will stick with Stubhub.

Tip for consumers:
Avoid at all cost.

* ScoreBig attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user krisv15
1 review
0 helpful votes
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August 25th, 2017
Verified purchase

Super easy process from start to finish! Emails prior to the show were simple and informative. Thank you email after the show was so nice!

Thumbnail of user davidb739
1 review
0 helpful votes
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July 24th, 2017
Verified purchase

Easy to find and purchase tickets. This is the third time we have purchased tickets. Each time has been great.

Thumbnail of user paule296
1 review
0 helpful votes
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March 15th, 2018
Verified purchase

I was able to enjoy a great time with two of my grandsons. The tickets were shipped promptly and received in plenty of time prior to the event

Thumbnail of user joen53
1 review
0 helpful votes
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May 5th, 2021
Verified purchase

My tickets were what I had hoped they would
Be and I am glad I got to enjoy the Open in Erin Hills. Twice I've bought tickets from score big and twice I had just what I wanted at an affordable price

Thumbnail of user lisar238
1 review
0 helpful votes
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May 22nd, 2017
Verified purchase

Excellent. Everything went great. Music was fantastic. Sitting on a bench was not the best experience. Aching back by the end of the concert.

Thumbnail of user geralda16
1 review
0 helpful votes
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March 15th, 2017
Verified purchase

We were in town in LA for business and wanted to see a hockey game. Went on ScoreBig and got excellent tickets for half of the face value of tickets

Thumbnail of user jordanr58
1 review
1 helpful vote
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April 18th, 2018

Super easy... i don't really know what else to say... just here to buy tickets... which was really easy bc of this company...

Thumbnail of user kayg32
2 reviews
0 helpful votes
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July 3rd, 2017
Verified purchase

We've used Score Big a couple of times to get hard to find tickets to some big name concerts. Have not been disappointed!

Thumbnail of user myronm26
1 review
0 helpful votes
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February 18th, 2021
Verified purchase

We got great seats at a great price at an A's game. Tickets were delivered as promised in a timely fashion. Will definitely use ScoreBig again.

Thumbnail of user yanickl
1 review
0 helpful votes
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July 27th, 2017
Verified purchase

Excellent seat for excellent price. The view was incredible. We will repeat very soon for baseball and football

Thumbnail of user chrisn86
1 review
0 helpful votes
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October 25th, 2017
Verified purchase

Purchased tickets online. Seats shown on the screen were not the seats received. Zero customer service. I do not recommend this site.

Thumbnail of user elieciah
1 review
0 helpful votes
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August 21st, 2017
Verified purchase

Great seats and the family enjoyed it so much we are going back! The game was fun and so glad I was able to get the tickets. THANKS!

Thumbnail of user meriy
1 review
0 helpful votes
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February 12th, 2020

The site was easy to use and able to see the view from our seats was great. I will use again for my next concert.

Thumbnail of user craigs120
1 review
0 helpful votes
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October 9th, 2017
Verified purchase

Very easy to find the seats for a reasonable price. I have been using this site for a little over a year now and I have no complaints.

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From the business

ScoreBig is a leading online marketplace for tickets to Sports, Concerts, Theater, and Family events. ScoreBig allows you to purchase last minute tickets to sold-out events in addition to the latest on sales occurring for popular artists, teams, and productions - we'll get you in! We safeguard your transaction with our money-back guarantee, under a secure checkout, with interactive seat maps to guide your purchase.

Business History

ScoreBig was founded by Adam Kanner and Joel Milne in 2009. On November 12,2016, ScoreBig.com came under new management of a subsidiary of TicketNetwork Inc. The subsidiary acquired and licensed select assets of the company formerly known as ScoreBig Inc, which went out of business in September of 2016. The subsidiary is operating www.scorebig.com on a going-forward basis.

Company Representative

Thumbnail of user alexs381
Alex S.

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