• ScoreSense

ScoreSense

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Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

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Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
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How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

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Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user denisel568
New Jersey
1 review
0 helpful votes
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May 3rd, 2021
Verified purchase

It was fine. I did not need anything unusal. I did not like the false advirtising that getting my scores would be free and yet I was charged $1.00 and a monthly fee of $29.50 if I did not remember to cancel the membership.

Thumbnail of user carriew451
New York
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

……………………………………………………………………………………………………. This is ridonkulous you are lucky I provided the review that I did But to force someone to write a statement is ridiculous and out of line. If visiting this site weren't attached to something else that was important, I never would have left anything especially if I was forced to provide a statement after my initial review.

Thumbnail of user kathleenr216
Massachusetts
1 review
0 helpful votes
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February 23rd, 2020
Verified purchase

Time consuming. I am very busy and I cannot afford time to do this This also is a time consuming task, for I am 74 years old with psoriatic arthritis and osteo arthritis. Not only do they not work well, neither do the knees. In addition, I cannot submit. It will not work.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user cassandrab150
Texas
1 review
2 helpful votes
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December 26th, 2020

Rip off. Total rip off. They will not credit my charge back to my capitall one card. I did not want their service. They are that greedy to take $30 from a housekerper. Now i have to cancel my cc because of these no good thiefs. Website says they charge ONE DOLLAR. All I did was check a credit score. THATS IT

Thumbnail of user merandag1
Maryland
1 review
0 helpful votes
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January 21st, 2020
Verified purchase

I was offered a lower price deal to keep me from canceling I accepted under the circumstances of if they could make that deal begin a few days later when I actually got paid, the person said no so I canceled

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user anware3
Georgia
1 review
0 helpful votes
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April 21st, 2021
Verified purchase

Signed up for this program to start reaching out to creditors. The report I received didn't have information needed ( creditor address or account number)

Value
Quality
Thumbnail of user suzannah27
Ohio
1 review
0 helpful votes
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November 30th, 2022
Verified purchase

Eli was great! He offered me a better price and same benefits so I signed up. We shall see how it goes. The million dollar coverage was the best selling point.

Thumbnail of user frankw519
Massachusetts
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

Just trying to take it all in It gonna be different when you are not aware of what's going on, Until you do your research and learn a thing or 2 then you finally wake up.

Thumbnail of user maryb2865
Florida
1 review
0 helpful votes
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March 21st, 2021
Verified purchase

I would recommend this company to everyone they have very good rates and are always willing to accommodate you with, whatever, your your situation may be, check em' out.

Thumbnail of user jamesh6319
Minnesota
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Everything was good except I didn't need to be wrapped into the future charges of using score sense because I have monitors all ready to help with fraud.

Thumbnail of user dianep820
Virginia
1 review
1 helpful vote
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April 5th, 2020
Verified purchase

A smooth processing in obtaining free credit score due to credit card company being hacked. Made a very nerve racking experience much easier an less stressful. Thank you!

Thumbnail of user jamesm3653
Arizona
1 review
0 helpful votes
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October 9th, 2020

Went to cancel because non of the credit scores are accurate and customer service is awful, then they charged me again because I didn't do it in time (before the billing cycle) horrible, horrible

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user monicad503
Washington
1 review
1 helpful vote
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August 6th, 2023

First of all it is not clear that this is a monthly subscription. From the time I checked my credit through score sense until now 60 days later my credit has declined.

I am suspicious of fraudulent activity that was not previously there before this time frame. The phone numbers to the credit bureaus are not helpful no one answers and it route you to options not needed.

Then I called back several time to retrieve other phone numbers and to get help with now having newly discovered credit problems. Every time I called it's the same man but he is giving different names pretending he is not the person I spoke to previously.This happened 4 times in one day.

In addition, they do not assist in ways to remove fraudulent activity they only provide phone number where no one can be reached. They do not offer tips to improve credit. And when you go to cancel they try to butter you up and offer discounts like 60% off to keep you.

Overall, I believe the way this company operates has been dishonest and has wasted 2 full days of my life including stress and now having to repair my credit by myself or pay someone to do it for me. Either way it is costly!

My suggestion is read reviews before using services. As we all know companies can have fake reviews put on but you cannot always remove them. Such as this one & other negative reviews. This has been a waste of time & money and has added additional stress to my life.

Tip for consumers:
My credit declined after using this service

Products used:
Credit report

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality
Thumbnail of user s.w2
Texas
1 review
0 helpful votes
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May 12th, 2022
Verified purchase

There are inaccuracies which are causing my home loans to be inflated and extremely high, so I have turned down two home mortgages within the last month.

Thumbnail of user codyg198
Nevada
1 review
0 helpful votes
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January 18th, 2023
Verified purchase

This site gave me a lot of information on my personal credit scores. It seems to be better than Credit Karma from what I can tell so far... I still have yet to navigate the entire site however.

Thumbnail of user johnk1577
Pennsylvania
1 review
0 helpful votes
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December 19th, 2019
Verified purchase

Someone had opened a checking account in my name. Went to the bank and took care of the issue but it was recommended that I do a credit check. Nice to know my record shows no misuse

Thumbnail of user barbarar1258
Virginia
1 review
0 helpful votes
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March 12th, 2021
Verified purchase

First of all, the balances for. Mariner is wrong I only owe them $194 and some cents. Thr balance for One Main is now around $1000 or lower. Lowes is paid off.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user deborahs2836
Florida
1 review
0 helpful votes
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March 31st, 2023
Verified purchase

You are all scam artists. No email, no phone number, no customer support number. I will figure out how to cancel if I have to close my bank account to do so.
I WANT TO CANCEL
I feel like you stole money from me and I can't stop you.

Thumbnail of user thario
Missouri
1 review
0 helpful votes
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May 2nd, 2023
Verified purchase

A+ simple and clear for me to attain the information that I needed. Fast and comfortable experience no complaints or complications. Thankfully for you all service...

Thumbnail of user shaunl184
Illinois
1 review
0 helpful votes
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September 27th, 2023
Verified purchase

The experience was fine. I had very few hassles and was pleased to discover that my credit rating average is over 840. I will follow up monthly to see if I run into any glitches.

Thumbnail of user stephaniem1291
California
1 review
0 helpful votes
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June 19th, 2020
Verified purchase

Awesome, the report was clear and ready to read. There are many added benefits on the site. Free advice, tips and tricks, and a live chat option if you need it.

Thumbnail of user trekoobg
Georgia
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Ok I'm going forward with the details of my I Dentity theft.Im looking to get good results.Well I'm praying

Thumbnail of user thomasp2328
Washington
1 review
2 helpful votes
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September 15th, 2023

This site is a scam I thought I was getting my FREE ANNUAL cridit report but they without me knowing enrolled me in some kind of membership which I did not want or need. They refused to credit my credit card back for charges. Stay away from this site.

Thumbnail of user makac
Minnesota
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

It was super easy and didn't take too much time as I thought it would. Just a few clicks and I wad in. Saw my results right away.

Thumbnail of user cheryls614
Maryland
1 review
0 helpful votes
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June 20th, 2020
Verified purchase

It was a good, smooth and fast process. I've been on my phone a lot more since the Pandemic. Staying positive and busy as I browse and read the news is very important to me.

Service
Value
Quality

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

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