• ScoreSense

ScoreSense

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Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

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Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
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How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

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Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user jarrells3
Kansas
1 review
0 helpful votes
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February 27th, 2023
Verified purchase

I spoke with an agent and we discussed how to improve my credit and was given great advice i would recommend this site. The only down side is some loan companies dont acknowledge this site to get scores

Thumbnail of user candicef47
Colorado
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

After just a little computer effort, I learned that my credit scores are "Top Tier" so I'm taking next steps on my house building journey. If the scores had taken hours/days/weeks to learn, I would likely stop the forward process and just pout. Your quick and reliable information kept the process moving and saved me from the urge to Day Drink!

Thumbnail of user marieo220
West Virginia
1 review
0 helpful votes
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July 24th, 2022
Verified purchase

It was an easy and fast process; do not hesitate. The only annoying aspect of the whole process is the obligation to leave at the very least a 50-word review. I am writing this because I have never had this limitation before. Hopefully this writing will suffice for the word limit.

Thumbnail of user peterp1328
California
1 review
0 helpful votes
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June 16th, 2022
Verified purchase

Supper glad I did this, At first I thought my credit rating was going to be a bit below good since it has been quite a while since I did my own credit check on myself. Real happy to find out it was 787, some what higher than average I think. Thank you for your service.

Thumbnail of user brittanyd520
Pennsylvania
1 review
1 helpful vote
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July 6th, 2023
Verified purchase

The monthly subscription is hidden. Even though I've chatted with a representative and received a confirmation email of cancellation, I received thank you for joining emails immediately after and am still not positive it canceled my account.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user alijahe
New York
2 reviews
0 helpful votes
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December 21st, 2020

They will literally charge you twice within the same month, no matter your situation if you need to get your money back they will not give you the opportunity. I heard bad reviews about it from all of my friends figured I check it out and they were not wrong. If anything it's even worse than they said, they do not have respect for people struggling with money or the fact that there is a global crisis going on where, them automatically charging you a 1$ for a FREE 7day trail. That isn't free because on the 4th day having this was charged 19.95 then 2 weeks later I'm charged with 19.95 once again. When you try to talk to an agent and try to get your money back they can end the chat, and that's the end of it. I'm honestly mad I can't put zero stars because this low grade site deserves it stealing peoples money.

Thumbnail of user jenb308
Massachusetts
1 review
1 helpful vote
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April 2nd, 2022
Verified purchase

Ok but I am unhappy that I am auto enrolled in a monthly subscription and must take it upon myself to cancel. Hardly call it a free score with all of the "after work" required to avoid erroneously fees and charges

Thumbnail of user jesser2
California
79 reviews
213 helpful votes
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October 10th, 2013

Very questionable site. I have received several emails identifying me as "Christina" and informing me of "changes" to my credit. I think this is some bottom-feeding scam site hoping to dupe people into buying unneeded services to track their credit scores.

Thumbnail of user am754
Wisconsin
3 reviews
4 helpful votes
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August 5th, 2020

Back to their old predatory ways of 2014 still, after paying $22M. Like the rest of the dissatisfied 1-STARS, I never signed up. I am assuming it was thru a payday loan service i had to use for a few month. BTW you are better off begging for money on the street than going to a loan shark.
I am waiting to be simply refunded but not too hopeful base on what you'll have said
Wish me luck.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tonyj425
California
1 review
4 helpful votes
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June 30th, 2020
Verified purchase

I don't know where your company gets its information for the credit reports. But I feel this was a waste of time and money me because the report was vague and needed information that should have been on a standard report was not there. Maybe the report was streamlined to some extent it is very unclear. Thanks for the opportunity of your service but I will no longer need it and I wish to cancel my subscription.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user ronaldl597
Arizona
1 review
0 helpful votes
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May 18th, 2020
Verified purchase

Very good information. It looks like I'm in pretty good shape. I do not actually need any continued services at this time. I would not have known that though without this information. I have decided to cancel my subscription only for those reasons. Thank you very much for your assistance

Service
Value
Quality
Thumbnail of user catherinel442
Arizona
1 review
0 helpful votes
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January 16th, 2021

I've used ScoreSence for over a year and I initially got into it through their free trial. I was impressed by the details and how easy it was to see how I could improve my credit score. If I were to rate this company 6 months ago then I would have given it a 5/5. Unfortunately, there was a new App update and it looks like their website also mimics the App interface, which is less detailed and not as useful. I'm currently looking for another App to replace ScoreSence as I'm not satisfied with the latest updates... now it seems to be more focused on advertising their services.

Thumbnail of user justing376
Alabama
2 reviews
12 helpful votes
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May 14th, 2021

Called March 6 2021 to cancel my membership because I didn't even realize that scoresense was taking out $29.95 a month. I just wanted to try it once. The customer service rep that I spoke to said that he would cancel my account and try to recoup several of the withdrawals and not only did I not get my money back he kept my account active so I've had 2 more $29.95 charges taken out of my account! Awful experience and definitely would not recommend!

Thumbnail of user lesliee66
Wisconsin
1 review
0 helpful votes
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December 19th, 2019
Verified purchase

It was great seeing the information from all three bureaus side by side. It is eye-opening as to just how different your report can vary from one to the next
There are actually a few accounts on my credit that have been reported with very different details to each bureau (such as opening/closing dates, and even the payment details are completely different in some cases). Strange how you could appear to be three different individuals based on the wide variance of information that each bureau has listed. Looking like the perfect customer on one forum, and an average customer on another. There's got to be a better way. One that would ensure that the information creditors report in on the consumer, actually match from one bureau to the next.

Thumbnail of user clevap
Colorado
1 review
0 helpful votes
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March 30th, 2022
Verified purchase

I just signed up yesterday. But when I tried to use the app I got more and more frustrated. The young woman me " off the ledge". I was ready to quit. She should be the model of what your customer service it standards by. GREAT JOB. I wish I had written your name down.

Thumbnail of user thomasl961
Massachusetts
2 reviews
3 helpful votes
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January 5th, 2021
Verified purchase

Yah u sign up for 7 day trial n all 3 reports come up thats great but then monthly is 29.95 = 360 a year they dont want u to add up the numbers. I was promised a reduction to 5.95. Per month which was great n well worth it but they misrepresented it. You only get a monthly update so they dont refresh but once every 30 days. That suks when ur trying to improve credit score makes the. Plan worthless

Thumbnail of user rong70
Florida
5 reviews
0 helpful votes
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May 5th, 2022
Verified purchase

I received this "ad" asking if I wanted to see all 3 of my credit scores. I did. Following the instructions, within 2 minutes I had them and was very pleased. This is the first time I've done such a thing and thought it might be a scam but it wasn't. Great job ScoreSense.

Service
Value
Quality
Thumbnail of user kathleenw441
Florida
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

I must be more naive than I thought. The ten minute process of getting my scores clued me in that this would not be a one off. I have no intention of signing up for ongoing scores, advice, etc. Please do not renew me at the end of the 7 day trial.

Thumbnail of user walterw149
Wisconsin
1 review
5 helpful votes
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March 27th, 2020

Company is legit. It does provide a comprehensive credit history and is able to explain a) what the numbers actually mean, and b) how to improve them if desired. Cancelling the subscription required a phone call (no website option), but that was done in less than 10 minutes. All I needed to do was call up, explain I wanted to cancel, listen to two additional offers and that was it. So long as you are polite but firm, canceling is really easy.

Thumbnail of user moniqueb141
New Mexico
1 review
0 helpful votes
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January 27th, 2021
Verified purchase

Your report has 2 accounts in collections, repossession, or are significantly past due. I have paid off all Tax Liens as of February 14,2020; my car loans are either paid off or up to date. None of my credit cards are past due. All three credit companies, Experian, etc. show my score significantly higher.

Can you please let me know what is on your report that shows 2 accounts in collections. Thank you.

Thumbnail of user robertl2105
Mississippi
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I received the information I called for. Other than that I do not know enough about the company to write a long review. So far I'm satisfied, but time will tell if I continue to be satisfied with ScoreSense services.

Thumbnail of user marcian26
Tennessee
1 review
0 helpful votes
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April 5th, 2020
Verified purchase

I called to cancel & spoke with a very nice, knowledgeable agent & she offered me a very good special price for the program. I've had good results so far. The best credit management program out there in my opinion.

Thumbnail of user donnat687
Virginia
1 review
12 helpful votes
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February 14th, 2020
Verified purchase

I would give zero stars if possible. This is a complete scam. I was unable to load any of the information from the website, it wouldn't allow me to open/view anything. I sent an email requesting my subscription be cancelled, got no response, but my account was charged 30.00. The person that I spoke to on the phone was very professional and understanding. However, your service and product SUCK. Use the 30.00 to improve it.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dinap18
New York
1 review
0 helpful votes
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January 17th, 2020
Verified purchase

I have tried to cancel this and I have requested 7 times and they are still trying to charge my card. Extremely hard to get anyone to answer my cancellation request. Don't like services. Not worth $20 a month! Don't do it or free week, they kick you in and can't cancel! Very dissatisfied!

Thumbnail of user marks3387
Pennsylvania
1 review
0 helpful votes
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March 11th, 2021

This site is trash, and ran by trash people. Signed up for the membership to review my credit scores. Subsequently called 4 different times to cancel my membership, twice was kept on hold for over 2 hours, one the line was closed 20 mins before it was supposed to be, and once (my fault) where I missed the time to call. Tried to email and chat, and was told they couldn't cancel that way. Finally got through on my fifth attempt, conveniently after the "free trial" period ended. Then was finally able to cancel and told they would "review" my request for a refund on their membership fee, which I had "used" for 2 days. Thanks again scoresense!

Tip for consumers:
Don't. Use another site not run by shady people whose product is so bad the only way they can hit their margins is by working people over for a monthly fee.

Products used:
Honestly nothing past their free portion, but still got charged for it.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Quality

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

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