• ScoreSense

ScoreSense

Write a Review

Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
See all photos
How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user josephk2139
California
1 review
0 helpful votes
  • Send Message
June 30th, 2024
Verified purchase

Awesome awesome awesome. Awesome awesome awesome awesome awesome awesome

Thumbnail of user andrewm793
Nebraska
1 review
0 helpful votes
  • Send Message
January 14th, 2020
Verified purchase

I am a satisfied customer. Report was accurate and seemed to the amounts close, dates correct and credit limits were accurate as far as I could see. I am undecided on how often I will use these reports but so far I am satisfied. THANKS

Thumbnail of user margueritem26
Illinois
1 review
0 helpful votes
  • Send Message
February 13th, 2020
Verified purchase

I am afraid that when I look up my score, it will lower my credit rating. But even more important is that although you send me an alarm, I have no idea how to interpret it. All I know is that I want to improve my score.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user williamm1476
California
2 reviews
0 helpful votes
  • Send Message
January 12th, 2020
Verified purchase

I got all I was looking for, and was able to get a smaller monitoring plan that was in my budget. All agents I talked with were knowledgeable, helpful, and friendly. I'm happy with what I have received.

Thumbnail of user gustavom153
Texas
1 review
0 helpful votes
  • Send Message
August 17th, 2022
Verified purchase

Very easy to maneuver around the app and report gave me options if I needed to see closed account, Inquiries and able to print. I will definitely use this app monthly to keep up with my credit report and address anything that doesn't look right

Thumbnail of user suzettel9
Arizona
1 review
1 helpful vote
  • Send Message
June 18th, 2020

Read the fine print. It is a short window for cancellation for a 1 time score. They do not refund if you call to cancel. I was charged for 2 months and did not even go to the website until I canceled.

Thumbnail of user marilynl145
Pennsylvania
3 reviews
0 helpful votes
  • Send Message
March 23rd, 2022
Verified purchase

It has been a well- organized and easy to use experience. I was hesitant to use the website because I hadn't heard much about it. I have used a couple of others that are well known for many years. But I went ahead and risked it. I'm very glad I did as this truly was the best I've used.

Thumbnail of user kentt27
Pennsylvania
1 review
0 helpful votes
  • Send Message
December 18th, 2019
Verified purchase

You have done what the Credit Bureaus can't even do I think you want to much of yourself for the little information that should be free. It is sad that the Information on one's self should cost them but the one's checking on you get it all

Thumbnail of user cindyb1337
Florida
1 review
0 helpful votes
  • Send Message
April 15th, 2022
Verified purchase

I use Credit Karma and my scores are excellent at 773 today. I never needed Scoresence and they even offered me lower pricing (so make sure you ask if you use this). I did not use this and it was purchased in error of $1. They will not refund the $29.95 they charged me and canceling took some research.
I would NOT use this service and CreditKarma is FREE! I do not appreciate rip off companies that do not listen to their customers.

Tip for consumers:
Use CreditKarma! It’s free!

Products used:
Scoresence offered $1 refund

Service
Value
Quality
Thumbnail of user audreyk66
Florida
1 review
1 helpful vote
  • Send Message
June 12th, 2020

Didn't see the smail print.
They charge a $ to get your cc info.
Within 7 days I saw a charge on my bank for 29.95
Asked to cancel and requested refund.
They refused my refund and canceled my membership effective immediately. Essentially stole 29.95 from me.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kylec398
Texas
1 review
0 helpful votes
  • Send Message
January 26th, 2020
Verified purchase

I do not want a subscription or enrollment for anything! Please do not attempt anymore debits or charges to my account! Something from your site is trying to charge me and it was something I do not want!

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user reggier55
New Jersey
1 review
0 helpful votes
  • Send Message
July 6th, 2023
Verified purchase

Easy with no hassle and proccesing is elementray. Im more to my credit to be aware
Of my scores existence. Takes away the fear of me being told "Im low". Its gives much relieved to now keep focus on building my credit score.

Thumbnail of user pauld2640
Illinois
1 review
0 helpful votes
  • Send Message
January 21st, 2023
Verified purchase

Easy to understand credit report descriptions. Site is easy to navigate. Layout and colors are appealing.
Interesting that not all agencies report same info and that even when they report same debt may not provide same details.

Thumbnail of user johnd3129
Vermont
1 review
0 helpful votes
  • Send Message
January 21st, 2020
Verified purchase

I never requested this service so please return my money you charged with my Discover you had a lot of nerve doing this. I have requested a cancellation and the return of my money.
So please oblige the first time I say the membership is when I say it on my bill.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jenniferd1322
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
April 17th, 2021
Verified purchase

Shortly after subscribing to the free trial I cannot find information to unsubscribe/end free trial. The fee and payment terms are unclear and the credit scores they reported from the three credit agencies are not the same as listed on the actual credit agencies websites. I see no benefit to this service and I do not want to continue my trial.

Thumbnail of user gwendolynb73
Mississippi
1 review
0 helpful votes
  • Send Message
October 6th, 2020
Verified purchase

Great experience, customer service was great, didn't take long. Question was very understanding. Helping me to identify what I need to place my credit into a good status, supply me with a secured credit card with my type of credit! I

Thumbnail of user lorenzor74
Tennessee
1 review
0 helpful votes
  • Send Message
February 27th, 2023
Verified purchase

Very user friendly. The process did not not take long.The free trial was clear and the the options were visible and not in small writing. The reports were user friendly and really easy to analyze and see what needs to be fixed.

Thumbnail of user marye613
Pennsylvania
1 review
1 helpful vote
  • Send Message
February 13th, 2020
Verified purchase

I received my scores but didn't realize there was a charge. I paid $1 which I thought was refundable & now see I was charged. I'm 85 years old & I guess I didn't know there was a charge. I really can't afford this charge & would like to cancel this & I would please like a refund. Thank you!

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user briannal93
Michigan
2 reviews
0 helpful votes
  • Send Message
January 10th, 2021

Didn't approve a refund. Of course you wouldn't if you're a bull$#*! company, I had money taken off not even remembering setting up and they tried to keep services that I didn't need and wouldn't refund me

Thumbnail of user randallv32
Missouri
1 review
0 helpful votes
  • Send Message
August 17th, 2020
Verified purchase

It was easy to download and get all three credit scores. Now for people who need to improve their credit I would recommend it. I just wanted to know what my scores are. The one thing I wouldn't recommend is ordering services you don't need.

Thumbnail of user deonneb1
Wisconsin
1 review
0 helpful votes
  • Send Message
April 8th, 2022
Verified purchase

Fairly quick and easy. Fairly quick and easy, Fairly quick and easy, Fairly quick and easy, Fairly quick and easy, Fairly quick and easy, fairly quick and easy fairly quick and easy fairly quick and easy fairly quick and easy fairly quick and easy fairly quick and easy fairly quick and easy fairly quick and easy

Thumbnail of user katiet216
Michigan
1 review
1 helpful vote
  • Send Message
October 16th, 2021

I was prompted to view my credit score for $1. I viewed my credit score one time, but really it was a $30 membership I never wanted. Misleading website. Asked for a refund and they gave me a refund for the $1 not the $30 membership. Great way to scam someone out of money I guess. Horrible. HIGHLY DO NOT RECOMMEND!

Thumbnail of user elainec767
Wisconsin
1 review
1 helpful vote
  • Send Message
February 16th, 2024
Verified purchase

It was a simple process and very complete. There were some items that were not accurate but I intend to get them corrected.

Thumbnail of user wf52
Texas
1 review
0 helpful votes
  • Send Message
January 16th, 2021

Avoid this company. The company lacks integrity and is looking to SCAM you. They say they will provide a free credit report but automatically enroll you in a $30/mo service that you will not be refunded you for.

There are plenty of actual FREE services (like, Credit Karma- they are truly free and do not ask for your credit card information).

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeremyh385
Kentucky
1 review
0 helpful votes
  • Send Message
January 30th, 2021
Verified purchase

Just what I needed... I tried to go through credit Karma but where I had already had an account an didn't remember my password or login information they wouldn't let me start another account. So I just went through you guys...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

How do I know I can trust these reviews about ScoreSense?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ScoreSense?