• ScoreSense

ScoreSense

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Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

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Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
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How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

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Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user lizzettel2
Florida
1 review
1 helpful vote
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June 12th, 2020

I call to cancel this and the lady that answer was on her house with a baby crying like crazy. She cancel my membership after few minutes she was was trying to convence me. Well they charge to my credit card. I was in chat we some lady and the only that she write was going to makn menu. That is not serious about a company. By the way I dont received my three credit reports.

Thumbnail of user tracyt204
Texas
1 review
0 helpful votes
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January 9th, 2020
Verified purchase

Easy to use, well informed all around on the site and APP. I would recommend using this site to anyone, I wasn't aware of my score until I got on ScoreSense. And now I'm constantly looking to increase my score. They give you options to help with the increase.

Thumbnail of user richardc1430
California
1 review
0 helpful votes
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April 3rd, 2020
Verified purchase

Requested Cancellation Unfulfilled - what do I have to do to get your Attention? I never requested your Service - some 'friends' signed me up as a gag - not funny! Please remove Me from your Membership Roll and issue a full $46.00 Refund for Services never utilized or this matter will be referred to the Better Business Bureau

Thumbnail of user sherryc299
North Carolina
1 review
0 helpful votes
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October 7th, 2020
Verified purchase

I recieved my scores and all of your 'hints' but still have no idea what to do to raise my scores.
I have paid off most of my accounts that were negligent and none have been reported to credit agencies and my score has dropped 27 points since paying them off.

Thumbnail of user theresam562
Washington
1 review
4 helpful votes
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December 30th, 2020

I wanted to cancel my membership because I've only use it once and they kept charging my account. When I called the FIRST time, one of the customer service representatives that answered was being a bit rude when I tried to get my membership cancelled, they kept offering me discounts and was basically trying to get me to stay, but I didn't want to and kept repeating that I just want the whole thing canceled; however he had the AUDACITY to tell me that I didn't care about my credit and etc, which was very unprofessional. He hung up on me after I refused his other offer that he made. I understand people get bad days, but saying those things like, " I didn't care about my credit" was very uncalled for and rude.

I called again and talk to another representative who was more professional, helpful, understanding. He immediately canceled my membership with no problem at all! :)

Thumbnail of user emmaw220
Tennessee
2 reviews
0 helpful votes
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April 3rd, 2020
Verified purchase

I checked my 3 credit score through score sense it still in the poor position but hopefully soon i hope to build my score back up because score sense is an good company to work with & i would remend score sense to my family, friends & co workers.

Thumbnail of user annm1061
Massachusetts
1 review
6 helpful votes
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June 12th, 2020

I tried the week trial and passed it by 1 day. They are on a different timezone than me. I couldn't reach them the 1st time. Then when I called the gentleman was very helpful. He said they would contact me about my refund. I received an email stating my refund was not approved because I used my trial. You would think i could use the membership for the month I paid for but no. They canceled my membership and stole my money.

Thumbnail of user arturogeovanyk
Minnesota
1 review
0 helpful votes
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April 13th, 2023
Verified purchase

I recieved my credit scores but they said that at the cost of $1 (refundable) i'd be able to look at my credit scores, but when i checked my account info I was enrolled in a $30 plan i never enrolled for.

Thumbnail of user tomc53
Florida
1 review
2 helpful votes
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January 28th, 2014

Tried to cancel on the 11th day after I found out this company was not worth it... and that they would charge big fee every month after the 10 day trial. I called on monday and they said the 10th day was a sunday and i should have called to cancel on sunday... no sympathy for me in getting refund of the $30.00 charge they put through right away. Stay away from these guys.

Thumbnail of user davidb5338
Nevada
1 review
0 helpful votes
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January 6th, 2021

I tried the seven day trial just for laughs and thought I canceled the same day. I saw my credit card statement and I was charged the monthly premium. I called a week after the charges and I asked for a refund, which they kindly declined.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jamesj1231
Arizona
1 review
1 helpful vote
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February 13th, 2020
Verified purchase

Normal site until cancelling. Endless salespitch to keep service. I feel bad for the operator. Its company policy... why keep something that's so hard to cancel? I had to hang up they wouldn't shut up

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user tammys749
California
1 review
1 helpful vote
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June 9th, 2021
Verified purchase

I paid for the service and it brought up on the screen my three credit scores but with my new phone I couldn't screenshot it and they didn't give me the option to download them so I can stay. So I paid for it for nothing.

Thumbnail of user joanntk
Nebraska
1 review
1 helpful vote
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May 25th, 2022
Verified purchase

I've always maintain credit scores in the low to mid 700's. I really need to know ASAP why they're so LOW! I would like to have feedback from Score Sense by no later than Wednesday, April 25th so I can start sleeping again through the night!

JoAnn T. Kozeny

Thumbnail of user mjw16
Massachusetts
1 review
1 helpful vote
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October 23rd, 2020

I cancelled after five days and my account was immediately deactivated and only given a 1.00 credit for a 29.99 charge. Outrageous since I should have either received a prorated refund or access to the site for a full 30 days that I was charged for.
I will contest this with whomever this company has to answer to.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user williew457
Arizona
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

I am impressed with the review, after looking at it I don't see why my score isn't higher than it is, but that is what I'm going to work on now. Thank you for the report.

Thumbnail of user geralds278
Texas
1 review
0 helpful votes
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October 4th, 2020
Verified purchase

After lengthy issues with credit scores that I did not need, ( I knew before I called that my credit score is 814) I wanted info on a lien that is on my property, After all the info about credit scores I finally got to talk with Emily and she gave me a phone number to help me get info regarding liens. Please cancel my temporary membership. Please confirm cancellation. Thank You Gerald Samonek

Thumbnail of user gregoryd538
Florida
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

My experience was good but I had a hard time trying to find the option to cancel my subscription. Only having the option to canceling is to speak to a rep is unacceptable. This option must be revised. Thanks

Thumbnail of user jimmym159
Texas
1 review
0 helpful votes
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December 18th, 2019
Verified purchase

Loving it juat wish there was a few more details about my history. Some of the history is vague, but it did open my eyes of where i stand and my credit history. Was not aware i where i stand but thanks to u all, now i can focus of what i need to do.

Thumbnail of user lindseyd57
Oregon
1 review
0 helpful votes
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January 9th, 2020
Verified purchase

I got the report I needed. I was a little thrown that I needed to enter credit card information and needed to cancel within a week so I wasn't charged more than $1. It was also confusing to find the process to cancel.

Thumbnail of user garym699
Alabama
1 review
0 helpful votes
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January 26th, 2020
Verified purchase

I became a member have this site to check my credit scores and every time I go in there Mom username was cancel. I had to change it and then every time I go to check my scores it just keeps going to my credit card information so I will be checking further and canceling this because I've made no sense out of it yet

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user omarg228
Kansas
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

The service was very excellent as well as prompt! So overall I was very satisfied with everything accepted my credit score which was the only problem I had!

Thumbnail of user rebeccav664
Arizona
1 review
0 helpful votes
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February 23rd, 2022
Verified purchase

Was easy to get the scores. The reoccurring price is high so I will be canceling. But the trial was easy to get set up, I just have found a higher value in monitoring from a competitor and for less cost.

Thumbnail of user darrellg129
Nevada
1 review
0 helpful votes
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December 13th, 2022
Verified purchase

My experience was very helpful thank you and I now know where I need to work to straighten out my scores it was important that I see my real estate scores my mortgage has never been late and is current

Thumbnail of user jeffreyl626
Florida
1 review
0 helpful votes
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January 22nd, 2020
Verified purchase

Well I hope it was for a loan. That's why the guy called me was to get my identity make sure I was me and all this stuff so I don't know what is it mean and I would really like to know why I had to do this and suspend my thing is I don't need it anymore

Thumbnail of user joannav88
California
1 review
0 helpful votes
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April 1st, 2023

In 10/22, I initially did a free trial with Scoresense. Before the free trial, was over, I called and cancelled. Today which is 03/03/2023, I seen a charge on my credit card for $29.95. So I called Scoresense to explain that I cancelled their Subscriprition mnths ago and requested a refund. They said they would not refund them since Indidnt cancel. I told them that I did cancel and never logged in except o e time only to check my credit score. It was still denied a refund. I asked them why did they charge me and store my credit card? They could not reply.
So I don't recommend them to anyone. I have to go through my bank for the dispute process. Its just a shady company to do business with.

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

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