• ScoreSense

ScoreSense

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Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

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Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
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How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

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Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user alinet3
Alabama
1 review
0 helpful votes
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February 1st, 2021
Verified purchase

I would not have concerned this product until I looked at the reviews and also it started me to thinking that it is time to straighten up my credit history. Which I am grateful for.

Thumbnail of user marthal935
New Mexico
1 review
14 helpful votes
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January 18th, 2023
Verified purchase

I recently realized that my identity may have been stolen,. I went on Score Sense and found charges i did not make. The process was easy and prompts were helpful.

Thumbnail of user rachellej18
North Carolina
1 review
1 helpful vote
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April 7th, 2020
Verified purchase

To early to tell from my personal frame, of reference it will take at least a few weeks, and for me to start seeing some improvement in my score to accurately assess what I think, of this experience.

Thumbnail of user samuelb283
Georgia
1 review
0 helpful votes
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October 1st, 2020
Verified purchase

Very helpful in learning about credit report history. I am using this information to dispute inaccuracies on my credit report with three major bureaus.

Thumbnail of user roseh417
Tennessee
1 review
0 helpful votes
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April 25th, 2022
Verified purchase

Quick, easy, very knowledgable. It surprised me just how fast I was able to login and follow through. I will consider using this site for further events.

Thumbnail of user erniet19
Nevada
1 review
1 helpful vote
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April 17th, 2020
Verified purchase

It's an OK site, Most likely stick with my Experian site and upgrade for all 3 credit agencies for a lesser price, under $20.00 monthly.
Scoresence will be charging $35.00 /month.

Thumbnail of user joshuaw895
Washington
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

Once I seen my credit score I was looking at cards and it booted me off and I was not able to get back into my credit score and now I don't know who to contact to stop the payments that are going to come out of my account

Thumbnail of user albertl78
New Mexico
1 review
2 helpful votes
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March 23rd, 2019

The only reason for one star is you cannot give negative or zero stars. This company is a total ripoff. DO NOT fall for their 'free' credit checks.
ScoreSense Identity protection for $29.95 per month
TRANSACTION DATE BILLED AMOUNT REFUND STATUS 03/08/2019 $39.95 Not Approved The refund decision is based in part on how long the account has been active and the services provided.
I was a 'member' for 7 days before I caught their charge. Note: $40 not $30 to start with. They provided NO services, no anything in the 7 days, yet refuse to refund. Filed with CC processor.

Thumbnail of user kendrar125
California
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

The service is fine however the automatic enrollment stinks. You shouldn't advertise free reoort and then find out at the end it's like a gym membership.

Thumbnail of user joyl145
California
1 review
2 helpful votes
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July 6th, 2020
Verified purchase

OVERALL in respect to getting the actual credit report--Very good. However, I am having difficulty in finding out how the cancel this membership. Can you give me a clue?

Thumbnail of user ethang215
Tennessee
1 review
0 helpful votes
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December 2nd, 2022
Verified purchase

Sign up process was straightforward.
So far A++ service, was able to get credit reports, representative was friendly and helpful with site navigation.

Thumbnail of user harryj117
Maryland
1 review
0 helpful votes
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August 24th, 2020
Verified purchase

Comfortable and excellent and self-explanatory to understand. My only concern is the monthly payments being so high. Especially being on a fixed income.

Thumbnail of user carlac282
Illinois
1 review
0 helpful votes
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January 21st, 2021

I lost my job due to covid and can't afford to pay i asked for a refund they denied me only one refund on the 21of December the same day it suppose to come out my checking and i canceled my subscription the same day on the 21od December. They canceled my subscription for me and the next day denied me my 29.95 and said i wasnt getting it back... covid took my job i can't afford them to keep my 29.95. Who else can i talk to this is not right at all

Thumbnail of user quentinc27
Indiana
1 review
0 helpful votes
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April 17th, 2020
Verified purchase

My experience was great she very helpful professional and polite. She went over a few things I didn't understand and gave me accurate info on my credit scores

Thumbnail of user bonnieo44
Washington
1 review
0 helpful votes
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January 10th, 2020
Verified purchase

Thank you... I just needed a one time look, so please cancel my subscription.

I will use your services in the future if I need to monitor my scores more closely, but for now, please cancel.

Thumbnail of user michellem838
Texas
2 reviews
4 helpful votes
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September 10th, 2019

I inadvertently enrolled in "scoresense.com" where you can check your credit rating. You can check your credit rating for free on multiple sites, so I'm not even sure how I did this. But, I had a $1 enrollment fee on my September credit card statement and an additional $29.00 fee for the August monthly fee. Why would anyone want to pay $30/month to check their credit report? These people must get everyone at least one time. I suppose it pays off for them... I called to have these charges removed from my credit card, stating I had no idea I even enrolled in anything. They did reverse the $1 but denied the $29.00 fee. I will be calling my credit card company to attempt to have the charge removed by them. BEWARE. At the very least you'll waste time getting rid of their erroneous charge. But, you may get dinged for $29.00 - this kind of company should be illegal. They seem to have my social security number too - very disturbing. Did I give it to them?! I think their site popped up when I was looking at something my bank or credit company sent me. I wish I could remember how I got introduced to their site in the first place, so I could file a report with the Consumer Protection Agency.

Thumbnail of user williams2113
New Jersey
1 review
1 helpful vote
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February 13th, 2020
Verified purchase

The website does not provide for cancels. I sent an email requesting cancellation and received a response telling me that I had to call to cancel. What a pain in the $#*!.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jamesr2597
North Dakota
1 review
0 helpful votes
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June 9th, 2021
Verified purchase

I didn't know why my score dropped 128 points in one day. Verizon charged me an extra months bill after I switched carriers and never let me know about billing me. Bastards.

Thumbnail of user adrienned88
North Carolina
1 review
0 helpful votes
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March 23rd, 2022
Verified purchase

I was able to see scores from TransUnion, Equifax and Experian with details. Each score given was presented with a summary of revolving credit, installment loans, real estate and other accounts.

Thumbnail of user gwenn25
Arizona
1 review
0 helpful votes
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June 6th, 2021

I noticed that I had been charged on my credit card for $29.95, and I didn't know that I had agreed to anything with them. I requested a refund and a cancellation. I was refused a refund because I didn't request the refund until after I had been billed! How could I request a refund before I was billed if I didn't know I was going to be billed for something I didn't know I had agreed to! They were very generous and gave me $1.00.
BIGGEST RIP-OFF I HAVE EVER HAD! BEWARE WHEN YOU ARE CHECKING YOUR SCORES THAT YOU THINK ARE FROM A FREE SITE! 05/05/2021 OTL*SCORESENSE.COM *******327 TX $29.95= CHARGE ON MY CREDIT CARD!

Tip for consumers:
DON'T EXPECT A REFUND IF YOU WANT TO CANCEL AND GET A REUND, BECAUSE IT WON'T HAPPEN.

Products used:
review of credit score??

Thumbnail of user bobbys458
Virginia
1 review
0 helpful votes
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August 26th, 2023
Verified purchase

The experiences OK Trying to understand why my credit rating was so low out of my bills are paid up today except for one and it's not mine that is capital one call financial that's my son's

Thumbnail of user davidd3334
California
1 review
1 helpful vote
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November 22nd, 2021

I'm dissatisfied with this app I've always paid my dollar fee to get in and I've never been able to get this car I'm not paying anymore I've done it three times and I'm very dissatisfied with your app I refuse to pay another dollar just to get my score and get nothing for my dollar

Tip for consumers:
It's one of the worst apps I've ever had to deal with

Products used:
I think this app is a joke I've paid three times to get this to work I'm not going to pay any more

Service
Value
Quality
Thumbnail of user paulv500
Texas
1 review
0 helpful votes
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February 5th, 2021
Verified purchase

Other than the Cost it was perfect. Not really happy to need to pay a recurring $30 fee that I cAn get elsewhere for zero cost the added features are not necessary as the report is the key

Thumbnail of user rosel151
Connecticut
2 reviews
3 helpful votes
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February 19th, 2019

I applied for my credit report and score and did not get it. When I canceled the next day they took $39.95 out of my account without my authorization. I emailed them a few times but got no where.

Thumbnail of user denao6
Georgia
1 review
0 helpful votes
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December 19th, 2019
Verified purchase

App is user friendly and reading the reports takes no time. And if you need help someone is there. This is a great tool for keeping up with your credit reports.

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

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