• ScoreSense

ScoreSense

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Overview

ScoreSense has a rating of 4.3 stars from 1,735 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience, and customer service. ScoreSense ranks 1st among Credit Reports sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 81.6%
Positive
182
Neutral
22
Negative
19
12
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How would you rate ScoreSense?
Top Positive Review

“Real Easy”

Jaylen W.
8/24/24

I found the process of obtaining my reports to be very efficient and straightforward. Navigating the website was a breeze due to its user-friendly interface.

Top Critical Review

“Free Credit Report should be totally free not backend with a subscription fee?”

Anjette P.
9/2/24

I just wanted what I was given in a pamphlet from NYS attorney General office. Which stated a free one time a year credit report from all three credit agencies. Instead I have to pay a fee plus charge a subscription to my card. Which is suppose to be free for seven days the the monthly fee. This is bait and switch. I had to pay for it to be printed and pay you for the free credit report. No thank you.

Reviews (1,735)

Rating

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Reviews that mention popular keywords

credit score (285) score sense (43) credit bureaus (14)
Thumbnail of user thomasj2033
Texas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

It was fast and easy to get as all three of my credit reports.

Thumbnail of user janets2657
Hawaii
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Need better score and work on clear out the negative items.

Thumbnail of user patricias4829
Delaware
1 review
1 helpful vote
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May 7th, 2024
Verified purchase

Very good website for credit score and easy to use

Thumbnail of user kitar3
Virginia
1 review
2 helpful votes
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June 1st, 2022
Verified purchase

Tried the service out for 7 days and actually only used it the night I signed up forgot to cancel my subscription and called the same day charge was made and was denied my refund! But they credited me my $1 that was paid a month prior! After looking at all reviews this company has no intentions on giving u ur money back! I do not recommend using this company

Tip for consumers:
DONT USE

Products used:
None of it

Service
Value
Quality
Thumbnail of user georgeh2044
California
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Too Early to rate because have only seen scores not detail reports or how to download.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user deanh354
Florida
1 review
3 helpful votes
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September 8th, 2022
Verified purchase

I paid a single 1 dollar a year ago to get my credit checked. This is usually how much it costs everywhere online. 2 years later I receive a receipt saying I just paid 25.95. What?! This is the first time I even saw Scoresense charging me for anything. I have a track of all of their emails and this is the first time I was told they are charging me after 2 years. $725 dollars. I have to wait 5-7 days for corporate to get back to me to attempt to get my refund. This is a despicable and dishonest practice. Know for a fact that the company receives most of their money from poor souls who pay a dollar and don't realize they signed up for some sort of fake garbage credit membership.

Tip for consumers:
Do NOT use them!

Products used:
The ONE DOLLAR credit check

Service
Value
Quality
Thumbnail of user michellel948
Alabama
5 reviews
3 helpful votes
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December 24th, 2020

Disappointed. They main things I needed cost extra money in order to review. Never used the products when my trial period ended that they can clearly see and still declined me a refund even though I didn't use their product. This a rip off.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user glennc50
Connecticut
4 reviews
14 helpful votes
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January 25th, 2023

You can find the same or better for less than half the cost. Then when I went to cancel my membership one day after the new billing my request for cancellation was denied.
Same value and million-dollar fraud protection with Discover for $5.99 NOT $21.95.
Let me just politely call it a rip-off.

Tip for consumers:
Shop around - you can get the same or more for 1/4 the cost..

Products used:
Score Sense Credit Protection

Service
Value
Quality
Thumbnail of user alexanders375
Maryland
1 review
0 helpful votes
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May 8th, 2021

This company will take your money without authorization, what supposes to be a $1 turned into a 29.99 withdrawal from my account. Just be careful people they have other agenda than helping citizen. One can get a freecreditreport.com for free, but I made a mistake and trusted this site.

Tip for consumers:
Don't they will withdraw from your account without notice.

Products used:
freecreditreport.com

Thumbnail of user annn291
California
1 review
0 helpful votes
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March 18th, 2022
Verified purchase

The email you sent was mixed up with another content re a zoom app so I had serious doubts about the authenticity of your site. Sorry to say that inspired me to cancel my card. If it turns out you are legit I will sign back up.

Thumbnail of user bretb139
California
1 review
0 helpful votes
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October 15th, 2022
Verified purchase

I like the site, but it isn't serving my purpose. I need to have all three reports with my social security number and other personal credentials verified.
This is what is necessary for third party credit review.
Your chat team is good at giving the run around and not so good at being proactive about solving my needs as a customer. Therefore, I am switching to a different credit reporting app.
Thank you.
Bret Baker

Thumbnail of user evelynt103
Illinois
1 review
1 helpful vote
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March 10th, 2021
Verified purchase

Experience was okay. But many of those accounts showing delinquent for months and years were paid off through bill consolidation. I don't think they should be still affecting my credit now. My score should be better.

Thumbnail of user davet22
Iowa
2 reviews
5 helpful votes
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July 10th, 2013

Terrible and malicious operation which advertises "$1" credit report and then uses your credit card card information to automatically charge you for renewals which approvals are some embedded in your initial acceptance for the $1 charge. More than likely this is legal, but it is morally wrong and doing severe injustice to the unsophisticated consumers. After repeated charges, I finally had to change my credit card number to get them to stop charging me. Stay away from this scam at all cost. You can get a FREE credit report once each year from your local bureau by just calling them.

Thumbnail of user carrid3
Minnesota
6 reviews
3 helpful votes
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November 18th, 2021

This company score sense as soon as you hit their web page they're charging you. I never filled out crap with them. I called them and asked why they're charging me for a service I don't want or need and who gave them the authorization to use my debit card. I called them 2 weeks ago and the man said that I would get my $29.95 not once but twice and then I look at my transactions again and I still see it on there when it said refund on 10/1 and 9/1 where the hell is my money this was an unauthorized transaction.

Tip for consumers:
dont even look at it you will mysteriously be charged of course unauthorized

Products used:
nothing

Service
Value
Quality
Thumbnail of user allanw139
South Carolina
1 review
1 helpful vote
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April 17th, 2022
Verified purchase

I called and cancelled my subscription when I seen the first charge on my account. I was told by the original representative it would be taken care of and now 6 months later I have had to call again and cancel. My refund request was denied as they said they had no record of my original call. Their lack of customer service and follow through cost me money. I would never recommend this service to anyone..

Tip for consumers:
Don’t

Products used:
None.. logged in a handful of times

Service
Value
Quality
Thumbnail of user janethg9
California
2 reviews
0 helpful votes
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January 18th, 2023
Verified purchase

Website was quick and easy. I will recommend to my friends and family. Being on top of your credit, it's important. You'll understand what needs to be paid and credit scores can go up after. Thank you Score Scene!

Thumbnail of user maurices85
Colorado
1 review
0 helpful votes
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March 25th, 2021
Verified purchase

It was like walking thru the park. Everything was so transparent. After ward I felt very refresh, up lifted, and even stronger just knowing what was actually going on as far as my credit goes! If I have any say so I would suggest to everyone to try it for there self it's really empowering!

Thumbnail of user ebonyp55
Texas
1 review
0 helpful votes
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February 17th, 2023

The four stars is for not having had enough time to fully use ScoreSense to review their product honestly, but the customer service was on point. Jesse Morales helped me and he was such a delight to work with! I was irritated when I called due to an issue and he went through everything with me, resolving the problem. Very thorough, patient, & kind. -Thank you!

Products used:
Fraud prevention

Service
Thumbnail of user kathyc1095
Oklahoma
1 review
0 helpful votes
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April 5th, 2022
Verified purchase

The website for Score Sense gives information about what accounts are open in your name in a very digestible format. It is segmented into the three credit bureaus but they are situated side by side so it is easy to compare each item as it is addressed on the page. Therefore, you are not flipping from page to page and trying to compare what each bureau said that was different from the first or second one. Realistically, anyone can look and know how your information is listed and what items need to be addressed, even me. I am 69 years old and I understood the collection of information very clearly because they have refined it so well.

Thumbnail of user stephaniea311
Washington
1 review
1 helpful vote
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April 20th, 2020

I can only believe the positive reviews here are paid for by Scoresense. This organization is a scam intent only on swindling customers. The credit information inaccurate. Customer service deplorable. Cancellation is nearly impossible. Promises of follow-up from customer service all broken.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user hazelq1
North Carolina
1 review
0 helpful votes
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August 13th, 2022
Verified purchase

I, Hazel Quick was only trying to get a one time credit report. Not trying to join any organization with money's coming out of my account every month. I'd appreciate having the account discontent immediately. Thank you Ms Hazel M. Quick

Thumbnail of user yuryr3
New York
1 review
12 helpful votes
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November 8th, 2020

First of all: it is NOT free. They give you 5 for days trial for $1 and then charge you $29.99 monthly if you don't cancel membership.
Cancelling membership is another issue. You can't do it on line, you MUST call, stay on hold until one of their reps answer the phone, answer whole bunch of "security questions and listen to a truckload of sales pitch crap.

Thumbnail of user marlenel166
Indiana
1 review
1 helpful vote
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September 22nd, 2022
Verified purchase

I have been trying to unsubscribe to this for a while actually since July when I went through the 7-Day trial my account is being charged monthly and I am not happy. Please send me a number or email to point me in the direction of where or whom I need to speak with. Thank you,

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kristiaj
Washington
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Easy fast and very pleasant experience overall no issue as of yet.

Thumbnail of user sharrellv
Minnesota
1 review
0 helpful votes
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January 21st, 2020
Verified purchase

Use credit karma. When I called to cancel, they offered the same product at half price. Cancellation is hidden and that is a red flag. There are free sites that do the same, or better yet, go to the three major bureaus directly.

* ScoreSense attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Sitejabber for Business

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From the business

At ScoreSense®, empowering people with the credit insights, tools and personal support to make better-informed decisions about their financial lives is our sole focus. Having your credit scores is important, but understanding what’s behind them is critical. ScoreSense fills the gap that other credit score providers simply don’t.

Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.

The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT

Company Representative

Thumbnail of user astraz
Astra Z.
Typically does not respond to reviews

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