Overview
ScoreSense has a rating of 4 stars from 1,752 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ScoreSense most frequently mention credit report, good experience and customer service. ScoreSense ranks 25th among Credit Reports sites.
Had some issues with no download button on the site, but chat gave step by step instructions and download worked fine. There should be an option on the site to download or print your report. Now print only
Score sense notified me that a bank claimed that I/O you and $40 on a credit card that was closed two years ago. When I called the bank, they claimed that they had never done this and agreed that when I closed I had paid my balance in full. When I called Scoresense they basically said they could not and would not help me figure out what happened. So basically I would say that they "service "that they provided was to put a black mark on my credit rating.
I called to cancel my subscription and they continued to charge me for an additional 4 months. When I called, they said the 4 months would be refunded. However I received a email stating that my refund was not approved. When I call to see why that was. They told me that even if I didn't use the service after calling to cancel it. They were still going to charge me for it. Do not recommend this company to anyone.
I'm having a bad experience. I tried to order the credit book. I was charged but have no confirmation if the book was went or anything. It was very confusing and Everytime I try to get information I'm asked to spend more money.
Sensescore will have you put all info down to sign up for a subscription before getting your score. Giving your credit card, will not stop them from taking your money even tho you have canceled out. My conversation with a rep on 3/19; 2021, has made this clear to me.
I've been looking to properly fix me credit for years. But sadly only 2 of the 3 credit bureau's had info on me. This site allowed me to fix my merge all 3 and see what steps i needed to take to improve my credit
The folks at ScoreSense were thoughtful and concerned for me, unlike my bank which just brushed me aside as if this is just an everyday matter. Not for me! I was the victim of a bizarre mail theft and ScoresSense is helping me to secure some sense of security.
I signed up for free trial for a credit report. They automatically enrolled me in their subscription without letting me know and charged me every month for four months. I finally noticed it and contacted them. They didn't approve the refund and after I called a second time they approve refund for one month. I was being charge the whole time without even knowing that I was enrolled. That's shady business...
So you pay 9.99 then paid 119.00 then 19.97 monthly didnt help my scores then cancelled in April 2021 received confirmation they are still taking 19.97 out after 5 months ive asked to cancel again and now they say they cant find my account but they can find my bank account because they are still taking money faithfully. Dont do it.
Anything that automatically subscribes and you have to look for a check box to uncheck is thievery. This company qualifies as thieves. I have paid 1 year without noticing and was denied a refund. Add to that, not a single notification when new credit was sought.
I called to cancel membership, as I needed only to see if a certain credit card I cancelled had given me a bad report. I was being charged
29.99 % on balance, that was TOO MUCH. They refused, and I canceled, and a rep. Said it would be reported as I had cancelled. I did
Not know if that would have any problems for my credit score. Your rep. Bobbie, was very nice to me.
It was enlightening. I was amazed at the short time the report became available and with the help of Tracy and Diego two of your representatives I was able to obtain a copy although I do not have a printer. Thank you.
Diane the rep, talked to me when I wanted to cancel and went through the website to let me know all the informative things I would be giving up if I cancelled. After all that, I decided to keep my subscription a bit longer.
I was skeptical of giving all my private information out, as I always am and almost never do, but I saw the ratings at the bottom, said a prayer and continued to go forward. It was easy, and I got the information I wanted.
I checked my credit scores with this company, although they say it's free they ask for your credit card information and charge you $1.00 that will be credited back to your card. Not true, not only did they not credit the money back the next two days my card was compromised twice. The bank is investigateing but they feel it stemmed from this company. Be careful people this is not a false review!
Somehow I subscribed to the service unknowingly for 10 months, yes, it was my fault not check my credit card draft, but the way it started was unclear to me at the time when I used the "free" credit scores the one & only time. When I asked for refund, I was rewarded a $1.00 after my explanation of never used the service. Since lost of my wife last year I have been dealing with huge amount of medical debts and collection agencies, thus for the concern of my credit rating. However, never used the service didn't seem to matter to the accounting folks I was dealing with.
Defiantly trying to cancel. I thought it was going to give me a FICO credit score for each union. Instead it's just a vantage score; this is not your actual credit score and you can get your vantage score from your bank (capital ones is free and updates weekly). Also HSBC and discover have your FICO score every month (so does Sallie Mae). I made one big purchase in the beginning of the month and paid it off but it hurt my vantage score so my FICO is significantly higher. I just it's fine for people just initially trying to build credit but very misleading
After enter the needed information that was request there it was my credit score from all 3 credit score companies, (Equifax, Experian, and TransUnion). Took about 5 minutes total to enter the info and get the results. Try it.
Was easy to gather all the information I needed. Once I logged in it was a great process. I got information from three different credit rating companies.
Simple fast and easy to enter. I was not surprised with the results. It pointed to things that i need to attend to. I wish they would describe what contributed to my score and how to prioritize what is most critical
Not only does ScoreSense provide all three credit scores and reports from TransUnion®, Equifax® and Experian®, we also analyze your latest credit data to show you which factors are most affecting your scores – and possible steps you can take to protect your credit. The ScoreSense app and easy-to-use tools equip you to understand your credit; credit alerts notify you of changes and potential threats; and a credit specialist is ready to answer your questions and help you make sense of your scores and reports, every time you call or chat online.
The ScoreSense team is available to answer your questions seven days a week at 1-800-972-7204 or online chat:
Monday through Friday, 8AM to 8PM CT
Saturday, 8AM to 5PM CT
Sunday, Noon to 6PM CT
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- Richardson, TX
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members