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    SD Bullion

SD Bullion

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Overview

SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.

  • Service
    93
  • Value
    89
  • Shipping
    90
  • Quality
    76
Positive reviews (last 12 months): 44.4%
Positive
4
Neutral
0
Negative
5
View ratings trends
27
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How would you rate SD Bullion?
Top Positive Review

“Outstanding rounds!”

Da B.
4/27/24

Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.

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Top Critical Review

“In stock silver bars never shipped and will only exchange it for lower valued bars!”

Phantom C.
4/27/24

Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!

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Reviews (641)

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customer service (62)
Thumbnail of user alanb1341
Colorado
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

It's understandable that shipping is impacted by demand. But customers should not expect to wait over a week just to have the item shipped much less delivered. Your competitors have you beat on shipping and pricing

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Alan,

We understand your frustration with our shipping times. We are working around the clock 24-7 to ship out all open orders that are eligible to ship.

We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.

Please feel free to contact us with any additional feedback or questions that you have.

Sincerely,

SD Bullion Customer Service

Thumbnail of user bryans171
Pennsylvania
1 review
0 helpful votes
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July 5th, 2018

They are far cheaper than my local shops and have a larger selection. I normally buy whatever they have the cheapest for silver. I will say I bought my majority of silver from SD with few exceptions. Wish there were other faster ways to send money that would not cost extra like sending a check by mail or need to go to the bank. All in all they work great for me. Very happy.

Thumbnail of user davidm8763
Wyoming
1 review
1 helpful vote
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January 7th, 2023
Verified purchase

The process worked well for ordering, but the confirmation took longer than I thought. It took about 2 weeks to receive our order. Some of the holdup was on my side due, in part, by my forgetting to attach my drivers license. Also they asked for an alternative email, which I don't use much, but that is the one they were continuing to use. Once I figured that out it went smoother.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello David,

Thank you for taking the time to leave us a review.

We are working on speeding up the shipping, however, our ship times have increased.

Thank you for supporting SD Bullion!

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user haydenm39
Kansas
1 review
0 helpful votes
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August 15th, 2018

That was my first time buying through SD Bullion. It was a solid web experience, great price, and relatively easy transaction process with updates along the way. It would be nice to have an EFT option but I'll still be back.

Thumbnail of user realm8
Real M.
Utah
1 review
0 helpful votes
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June 7th, 2018

Some of the fairest prices amongst most online bullion dealers. Quality is great, would just be better for free shipping on at least expensive or bulk purchases like many other online bullion dealers. If this was implemented, SD Bullion would probably have more of a leg-up on the competition.

Thumbnail of user glennt333
Virginia
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

I followed instructions so I would not cause any delays or problems. The payment process went fine. The order was delayed some but SD Bullion sent me email indicating some delay which was to be expected due to the huge influx of new orders for precious metals because of US economic indicators. I will use SD Bullion again.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Glenn,

Thank you for taking the time to leave us a review.

We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We greatly appreciate you for being a valued SD Bullion customer.

Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user victorm842
Texas
1 review
0 helpful votes
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March 5th, 2023
Verified purchase

This was my first time purchasing precious metals. Since I'm not wealthy, I shopped around and found no one could beat SD's prices. After the purchase, I found they also have great customer service. They kept me informed on the status of my purchase. I will buy more metals from them and have recommended them to friends.

Thumbnail of user julies442
Virginia
1 review
0 helpful votes
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August 25th, 2018

I am fortunate that the box fit into my locked mailbox as it was left without requiring a signature. All past orders required a signature, so i was not expecting this one to be different. Unlike some of the other reviews, my coins came promptly and all were in the box!

Thumbnail of user erics476
Illinois
1 review
0 helpful votes
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July 17th, 2018

Truly the best pricing, and value is everything but please review packaging procedures as I get the feeling my six year old could have packaged my order with more care and competence. Love you guys but precious metals are exactly that. Please ship with care.

Thumbnail of user richardl450
North Carolina
1 review
0 helpful votes
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August 26th, 2018

SD usually has the best price, and they are reputable, and deliver what they show on their website. Sometimes turnaround time is long, probably because of the mail. I like the fact that they put a bogus business name on their packages to throw off the thieves and goons at USPS.

Thumbnail of user marks5806
Washington
1 review
0 helpful votes
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January 14th, 2023
Verified purchase

SD Bullion required me to submit several additional documents after they had received both my online order and my money via wire. Process was confusing and difficult to follow. Product was as promised

Thumbnail of user rogera76
California
1 review
0 helpful votes
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August 3rd, 2018

Process was easy to follow. Received my order within a couple of weeks, which was the expectation. Seems outdated having to mail a check. Hoping they can improve that process through EFT in the near future.

Thumbnail of user randyk90
District of Columbia
1 review
0 helpful votes
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August 20th, 2018

I am Happy with purchase even though the price dropped. Beautiful Silver Eagles and in a capsule.(20 coins) very discrete packaging. I have already made another order at a lower market price! LOL Highly recommended. Lowest price of the places that I am aware of with reasonable shipping.

Thumbnail of user michaele314
Washington
1 review
0 helpful votes
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September 24th, 2018

Always a great price. The silver looked great. However, the coin storage containers were not in good shape; marked up, one was crushed to the point the bars were difficult to get in it, and there was this old tape wrapped all around it for no reason. I'll just be buying PMs in the future, which I'm always satisfied with at sdbullion.

Thumbnail of user hernanc3
Georgia
1 review
0 helpful votes
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June 28th, 2018

SD Bullion has the best prices but they need to work on response time on Customer Support. Made my order on a Thursday and on the same day made the wire transfer. It took them two days to confirm that they got the funds even though I've made a same day transfer, which left me feeling uneasy so I reached out to them via chat message which took them two days to reply me back. By that time I had already called them to ask about the status of my order. Got my order the following Thursday, over a week after I've made my order, so not bad.

Thumbnail of user michaelr752
Florida
2 reviews
0 helpful votes
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May 30th, 2018

The only reason I give 4 out of 5 is that I ordered 3 different years, and 3 different grades of silver eagles, but apparently one year was not in stock and they didnt notify me. It was only after I called over a week later did they tell me. But the person on the phone was extremely apologetic and offered to remove the shipping charge. They also sent me a coupon for a discount on my next order, but unfortunately the discount amount was $0.00.

Thumbnail of user davidb1650
Vermont
1 review
0 helpful votes
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August 1st, 2018

I got exactly what I ordered. 2018 roll of American silver eagles. Well packed and in nice condition. Took a long time to receive order but I did pay with a check. I would definently order from again. Thanks.

Thumbnail of user adamg172
Florida
1 review
0 helpful votes
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September 2nd, 2018

I ordered from SD Bullion because I hear them mentioned when I listen to SGT Report. They had a spot price special that I took advantage of but failed to enter the discount code. Unfortunately they couldn't apply the discount after the order went through but they did offer me free shipping on my next order. They also allowed me to change from a wire transfer to check payment after the transaction. All and all a good experience.

Thumbnail of user davidf649
California
2 reviews
0 helpful votes
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September 20th, 2018

SD Bullion has the lowest prices! I prefer SD Bullion over the other precious metals dealers. The mailing takes a little while. If you could offer the electronic checks, in addition to mail in personal checks, that be great!

Thumbnail of user paulw493
West Virginia
1 review
0 helpful votes
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September 28th, 2018

I purchased a monster box of 50 Royal Canadian Mint 10 oz bars. Payment through SD bullion was very quick and my shipment went out after 2 days. My only complaint is when I received my package the box had been torn and taped back together. After opening the package the black hard plastic lid on the monster box had a 6 inch crack. Most of the bars were fine and in good condition but there were 2-3 bars that had large indentions on the edges and looked like someone had dropped the package hard enough to break the lid and damage a few bars. The package was shipped through UPS and I think SD Bullion is a great company but UPS is to blame for the damage. Only reason I didn't bother with insurance or sending it back is I really wanted my 50 bars to have the serial numbers in order. In the future I'll make smaller purchases to hopefully prevent damage from the shipping company.

Thumbnail of user ralphk258
Illinois
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

I was getting a little worried about the order because the tracking showed that my order was in Detroit longer than it should have been. I paid for a faster delivery service but did not get it. I was satisfied that I received the order finally.

Thumbnail of user tylerw67
Tyler W. – SD Bullion Rep

Hello Ralph,

Thank you for taking the time to leave us a review. We are happy to hear your experience with us has been good! We strive to provide the lowest prices and the best service possible! Please let us know if there is anything we can do to make your experience with us better!

Thank you for your feedback!

Best,
SD Bullion Customer Service

Thumbnail of user billw289
North Carolina
1 review
0 helpful votes
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June 7th, 2018

All parts of this transaction were assisted by a great customer service phone staff. Any issues I had were always handled completely to my satisfaction by this vender.

It is easy for me to recommend them as great place to order from.

FiveStarBill

Thumbnail of user kevinh418
Kevin H.
Minnesota
1 review
1 helpful vote
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September 10th, 2018

Items were, as promised from SDBullion. Shipping was a hastle...being home at the precise moment when UPS got to my door. Called them (UPS) twice and got two different stories. Eventually got my delivery. When I told SD Bullion about the UPS hassle, they stepped in and helped me out. Thank you, SDBullion.
So satisfied with SDBullion...I ordered more items.

Thumbnail of user michaeln301
Illinois
1 review
0 helpful votes
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July 2nd, 2018

There should be a way of submitting payments which would guarantee the receipt thereof and still be as convenient, fast, and easy as using a credit card! Why can't customers using a debit card get the same low price as those writing a check? Sending money through Zelle is amazingly easy! That would be a great option!

Thumbnail of user kennethb216
Ohio
1 review
0 helpful votes
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August 29th, 2018

I ordered 20 Silver Eagles to make sure I received them in a 20 coin tube from the mint as I did the last time I ordered. I was disappointed to find them loose in the box with the tube for them in the box empty.

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From the business

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Business History

In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”

Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.

We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.

We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.

Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.

Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.

Company Representative

Thumbnail of user tylerw67
Tyler W.

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