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SD Bullion has a rating of 3.6 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals, and best prices. SD Bullion ranks 1st among Coins sites.
Outstanding rounds! We left the choice up to SDB to choose our rounds. They sent our entire order, 40 rounds, in Buffalo's! Second time buying from SDB and certainly will not be the last.
Ordered 2 royal mint una silver bars ( 10 oz) limited edition, paid $622 3 weeks ago, items in stock at the time order, never updated status. Called and placed on hold forever! Items now out of stock and will only allow exchange for lowered value bars and will not refund the difference in value ( silver is down form time of order in addition bars ordered now are not premium limited edition bars! Very rude an unethical company!
SD Bullion discretely offers superb customer service and ultra reliable delivery. Their online ordering process is very user friendly. PRD
5/11/23 - update
Finding the right people within a company that genuinely care about customer service is a blessing. After a few days of soured relationship (my shipment was stolen en route via USPS), Jeremiah B. Reached out to me and rectified the issue very fast. Excellent and easy to follow communication. Received replacement shipment and the coins are amazing BU - thank you for understanding my concerns.
Updated to 4 stars - though the recent experience from May 1st is 5+ stars! Unbelievable difference in listening to customer complaint from the previous communication in late April.
Will re-order from SD Bullion due to the great experience provided by Jeremiah and his team!
Mark D.
Updating review:
Reasonable requests from customer who paid timely, was presented a LABEL for delivery, and issued support pictures and non-delivery form within 30 minutes of refusing delivery from post office:
1. Do not require a NOTARIZED form (which costs $25+) in addition to the support SD Bullion has received - ie. The "package" being returned to SD Bullion from post office. I have never had custody of shipment.
2. guarantee 30 day resolution, based on your insurance requirement (not just a starting timeframe)
3. Guarantee SD Bullion will NOT issue refund if spot prices increase by 30 day resolution
Thank you.
Placed >$1500 order on 4/6/23, and only a shipping label was attempted to be delivered on 4/24/23! Refused the "shipment" and immediately provided SD Bullion pictures of "shipment" as well as completing their missing/damaged item form. The post office was returning "shipment" to SD Bullion.
Customer service said I would hear back from someone within 24-48 hours, after that timeframe passed without contact, I initiated contact with customer service on 4/28/23.
Their "manager" Frank R. Said I needed to wait at least 30 days for the next steps of investigation. On top of that, the under staffed post office told me these investigations are 2+ months. Told Frank this and he said I would still need to wait, that's how it's done, and would also need to provide a notarized statement (at my cost!) claiming my loss. NOT acceptable, they have the "package" returned to them. It wasn't lost or damaged - it was just a label without package that I refused.
This is an anomaly, but the sour taste from dealing with Frank has turned me off to SD Bullion.
Take your business elsewhere!
Just as others noted - canned response received. Package wasn't lost, Post Office attempted delivery of a LABEL, not a package, and I refused - return to sender. Quality control within your shipping department may need to be addressed. This Friday May 5th, you will have use of my funds for over 3 weeks. Either reship my order by May 5th, and have someone vouch that a package was shipped(not just label), or refund my money by May 5th. SD Bullion can wait since you have my money and your shipment back.
Good experience, even though I had to wait a little longer due to backlog of orders.
Process followed is good and safe. Easy to order and shipping is after 5 days of placing order
Fast shipping, easy to order.
I thank you very much
Hello Rick,
Thank you for taking the time to leave us a review.
Thank you for your kind words and for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Very professional will do more business in the near future.
Hello Ernest,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Clearing check was a little long otherwise it went well.
Hello Bryan,
Thank you for taking the time to leave us a review.
We are working on speeding up the shipping, however, our ship times have increased.
Thank you for supporting SD Bullion!
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Hello Mark,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service