On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.
The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Would give this company a 0 if I could.
After multiple emails and dms through Facebook they finally sent me the return shipping address. Before they sent it they wasted days sending me offers for credits instead of returning it. When they finally sent me the return address I was out of state and could not return it immediately. They indicated that: "We currently are unable to offer a free returns service, so return shipping must be made at your own cost. Remember to give us a tracking number within 7 days after you receive the return address we provided. Otherwise, we are afraid that we will not accept returns and no refunds." So now I risk wasting shipping fees AND the cost of these items if they choose to not accept my items because I couldn't send it back within 7days of them finally sending me a return address. This is certainly a big SCAM.
Love love love it. Classy and fits perfect I would definitely buy from you again. I didn't have to wait long to get it. The quality is excellent. Thank you
I was even more pleased with the actual swim wear than I thought. The quality is much better than I thought it would be for the price!
Easy to navigate the website, took awhile to get here (honestly I was worried it was a scam for a bit-so used to overnight everything with Amazon) but finally made it and loved two of the three. A small alteration is needed on one and the third I may return. We will see how they hold up with the first wear and wash!
It was an easy shopping experience. What they delivered is what I purchased, very accurate in sizing, color, and material. The quality of the material is nice too, not a thin material that you know will only last a summer or so. These feel like they will last a few summers at least.
I love the style, for and overall love it. The shipment was super quick and arrived in a very timely fashion.
Terrible experience - it should be disclosed that return process is overseas not internal. Do not recommend. Bathing suits are hard to buy online so poor return experience is making it not want to shop online at all.
I saw alot of very negative reviews but it did take awhile to get to me & it took them several days to answer my email but I eventually received my order and I was pleasantly surprised with the swimsuits. Bottom line, if you don't want to spend alot, these are nice swimsuits.
After two weeks, my order still didn't ship and when I tried to contact them, they didn't respond. I spammed them with 20 emails and yet they still didn't respond after that. The only reason they reply to me is because I demanded a refund. The only reason they apologized is because I wanted to get my money back. Spammed them again with multiple emails about canceling my order and it took them forever to reply just for them to tell me they couldn't cancel my order because they couldn't intercept the package even though I asked them to cancel it before they finally shipped it. Now after a whole month, I still don't have my order or a refund. Doesn't matter how good the bathing suits are. It is not worth dealing with the experience I've had with this company.
Super easy to pick out, emails came quickly to notify of purchase/ shipping. Came quickly and nothing wrong with it. Great materials
Have not received items yet. But the online shopping experience was very good.
I'm always very pleased when I receive my brand new clothing from SeaFancy. The quality is amazing, the design and color are beautiful, I will definitely order from them again!
The price of this bathing suit is awesome. Shipping is a very long process but it fits amazingly so no problem … just plan WAY ahead if you need it for an event.
Produit reçu plus tôt que prévu et parfait à tous les niveaux
Fantastic love it will wear it all summer long and recommend it to everyone.
I immediately contacted SeaFancy to inform them that I accidentally bought the wrong size. I heard back a week later, so the swim suit had already been sent out. I contacted SeaFancy when I received the swim suit to inform them that I need to return it for a different size. I got a long reply email several days later telling me how to return it and to not return it to the address on the package. But they never, even when I asked directly, have provided a return address. There is a time limit of 30 days I believe to return items. Because I am waiting a total of 14 days so far and counting since I first asked where to return the swim suit to, I assume they are running out the clock and will eventually will tell me it wasn't received in time. Not happy.
Answer: Sea Fancy claims to have a return policy. They say to contact customer service in the event of a return. However, when I tried to return, customer service begged me to accept a 30% refund. When I provided a picture of the items I want to return and asked for a full refund, Seafancy has since ignored me and ghosted me. Additionally, seafancy has failed to provide the address to return the order to. AVOID THIS COMPANY AT ALL COSTS.