SeamlessReviews 154

Repeatedly takes the order online charges your card. Then just before delivery window you get a notification the order will be delayed. Then you get a call later assuming it's the delivery person saying your food has arrived. But instead it's the customer service at Seamless saying that they've cancelled your order because the restaurant was closed before they processed your order an hour and half ago. Now you'll get a refund in 5-10 business days. They did this to me two days in a row. I used Seamless 2-3 times a week minimum for years now I'm never using them again. I doubt I'll even see my $95.00 in refunds to be honest. They are the worse. Not to mention they up charge so much. Makes a $20.00 delivery cost $45.00 every time for nothing. Call the restaurant directly for delivery and stop paying these middle men crooks.

Tried using them twice in case the first time was a fluke. First time some items were incorrect and some were not delivered at all. The second time, the order was apparently canceled yet no notification was sent, so we waited an hour for nothing. Awful, horrible.

Ordered some sushi to be delivered to work for a coworker and I seen as how we can't leave the office. Order was placed at 12:59 given a delivery time of 1:50-2:10 not the best but fine. The order was immediately assigned to a driver who was in the next town over again not bad. Then I get an update stating my order will be delayed 2:20-2:30. I then see on the map the driver is headed in the completely wrong direction north. He then sits in another city for over 40 minutes. I get yet another notification noting a delay of delivery now 2:30-2:50. I then contact the company through the chat function. I get someone who says they'll see what they can do to help me out. I get told they're sorry and are sending me a free promo code as the driver should be delivering my food in the next 15 min. I log into my email the free promo code they gave me as an apology... an entire 10% off. ARE YOU SERIOUS? Then when I continue the chat to let them know they can shove that discount and I will not be using their service again she send a quick three messages, once again apologizing, one stating this is not how they would like my experience to be, and the third message "Since I haven't heard from you in so long I will be ending the chat." WOW! What a way to run a business... ohhhhh and the 15 min turned into another 20-30. No apology from the driver nothing... DO NOT USE THIS SERVICE EVER!

First and last time I'll use Seamless. I ordered from them this eve, paid for the order and waited. I got an update that the order would be 10 minutes later than originally was told. Then that followed with a message telling me they canceled my order and no explanation given. I called the restaurant, Zhen Choo, to find out what happened. They told me the pricing was not correct for the food ordered off the seamless app, the driver refused the order, and I get the cancelation notice?! Not happy with Seamless, not happy with Danny, the driver. If they had called I would have been happy to deal with the $5 difference! Way to go, idiots! Never again.
JW

I ordered taco bell around 6 pm tonight and it said delivery would take 25-35 mins, not to bad. I see the driver pick up the food at 6:27 and start driving to my place and he delays the food till 6:35 to 6:45. Again not a problem I understand he picked it up a little late I message him ad as if there is traffic. 6:45 rolls around and he has been sitting in between me and the taco bell at 26th street for 20 minutes with no response to my texts and then proceeds to drive the opposite way of me. At 7:10 I call customer service and they say give it 15 minutes. I call customer service back at 7:25. They cancel my order and give me a full refund. By that time I had waited for my food for an hour. I'm frustrated and angry, they did the bare minimum to help me with my order and I am never using Seamless again. On top of it, the 3 other times I ordered from Taco Bell my order was wrong or things were missing. Absolutely disgusted with their service.

I ordered food 3 hours ago and I am still waiting for it. I called their customer service number and their staff sounded nonchalant and would not give me a refund. 3 hours! And your choices are you can wait for it or we can cancel and then at that point give you a refund! What happened to you will get your food shortly and we will give you a refund! Oh but it gets worse, they changed the driver and when the new one went to get the food the restaurant stated that they had already given the food to the previous driver. The way they handled the situation was terrible.

Neither of these companies care about customer service and they are actually practicing modern day slavery. They have you working for both companies for only $15 an hour. There are so many flaws in their system that you have to just except the fact that you are scamming people. They have Management that will send people on fun company outings during the times we had shutdowns in NY or heavy call volumes. Doing so sets you up for a very depressing and useless work environment. Ideas that are being brought to their attention are brushed off and their management in the corporate care department will treat you different if you don't kiss butt. They don't handle REAL issues effectively (customer or system complaints). Most of the time in my shift starting off I had no management or leadership to assist me with providing the best customer service and when I took the initiative to ask for coaching I was written up. No yelling, no cursing, just an unhappy customer with a language barrier and I wanted to have a better call. All and All these complaints that I've seen below are all correct and its very disgusting to know that people actually waste their money on these businesses. If you are a corporate client you will be lied to and refunded or receive a re delivery and if you are a consumer then they just treat you like crap. MATT MALONEY IS RUNNING A MODERN DAY SLAVE SHIP AND I'M NOT EVEN SURE HE KNOWS IT IS THE SICK PART.

So this has happened a couple of times where my order didnt get picked by a driver and I kept getting messages about the delay and had to call the restaurant only to find out that my food had been waiting and no one picked it up. Seamless / grubhub seems to have a problem with letting the customer know that this is the reason for the wait and now a person has been waiting. Then what I'm suppose to take food that's been sitting stewing for 30 min to hour?
Next why cant they do like uber eats and allow you to tip after you see the service forcing me to tip then get a $#*!ty driver or no food at all they pocket their money and I'm stuck waiting on a refund. I'm one more chance "f" up from cancelling seamless like I did door dash.

This delivery service is absolutely horrible. I ordered online, my delivery was estimated an hour. About two hours later the online tracker says "delivered." the food was not delivered. I called Seamless and asked where my food was. The Seamless rep said they would contact my driver and see where they were. I get a call back 10 minutes later saying the order was never picked up and was cancelled. What the hell? Do not use this service unless you wish to waste your money and time to be disappointed and lied to!