Sears

I purchased a washer from Sears in Grandville, MI on 4/13/19. On 4/20/19, after paying extra for a Saturday delivery, two men came to my home 4/20/19 to deliver the washer. As they were leaving, I asked, "Did you level it?" because I could touch it and it wobbled. I do live in a older home and realize that the basement floor isn't level. He unscrewed the legs and said "All set.", set the washer to go thru a cycle and left. During the spin cycle, it made a horrible squealing noise. I called and reported this and the fact that they broke the cold waler shut-off valve. He apparently pocketed the handle and didn't say anything. Even though I told Bob I didn't want the same 2 people, a week later 4/27/19 came out to "level" my washer. They came in... without a level... put the washer on drain/spin, made some excuse about why he didn't tell me he broke the handle, and left because "they were only allowed 12 minutes for a level job" and they couldn't be bothered to wait to see if the washer spun properly. I called my salesman on Friday, 4/26/19 and she said she talked to Rick, store mgr and he would call me. I'm still waiting for a call back from the store (on 4/29/19). I was so happy with my Kenmoor washer for 20+ years and thought that I would stay with Sears BUT I'M SORRY I DID. They've been horrible to work with and lack a good work ethic or sense of responsibility.

People are rude service is bhorrible and they arent a clean store. I worked for them for years and theyre a company i think needs to discover how to help the world not destroy it

I have never had a problem with Sears. Just bought an amazing tent from their site. Best price on line and fabulous. Shipped and delivered in 3 days.

I had a little bit longer than usual wait at their auto center, and they gave me a free oil change. +1 in my book!

They do like to send out e-mails. Some of them do tell me I have $ off on an order. That is a nice surprise every day or two.

Love Sears just for the Craftsman tool section. It always comes through in a pinch on the weekend project. Hope they never go away. Thank you!

Now they are just another Sell Out, by making all of their tools in China. What ever happened to American made?
Craftsman used to mean something!

We had an ice maker replaced and it quit within 4 months. 30 days past warranty now they want us to pay parts and labor again!

They sold me a refrigerator and it sucks! Piece of junk breaks in a short time! Had to throw all this food away!

Sears still stands in this very competitive times, with good products, fair value and decent customer services. Both online and at their stores.

Insurance fraud that's all I'm going to say. I paid for instead on a washing machine and they refuse to fix it.

It was promised by Dec. 11 and is still not here on Jan. 4. How can a business promise something if they can not deliver, isn't that against the law?

Whenever my friends have a baby I got to this site to shop for the little ones. Great choices and prices.

The search engine is so awful that it is essentially useless. I don't waste my time on this site any more.

No where on there help page was there a list for helping with gift cards. If you cant use them on line it should be stated so.
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Ordered electrical outlet boxes. Delivered in good condition. I was having a hard time finding the size I needed and was happy to find them at Sears.

Sears was so good long ago, remember sears and roebuck? Not the same quality as past times, very sad.

When purchasing a Kenmore, I saw a label that showed the LG Compressor was guaranteed for 10 years. The salesman pushed that fact during the sale as well. The problem is that that's ONLY a sticker, and it does NOT reflect the quality nor the lifespan of the refrigerator. If you verify the stats, you'll see that the LG compressor breaks down around the 3-5 year period and you'll need to have it replaced. LG will NOT give you a new one, as LG and Sears required that you have a certified HVAC Tech' replace it, which is MORE than the compressor, and most folks choose to get a new fridge than to pay the price and deal with Sears. I called everyone to get a replacement compressor and every time LG did NOT HONOR THEIR WARRANY at all. I even sent supporting evidence that the compressor was shot, and still NOTHING. I'm elderly and disabled now, so every penny counts. They both failed to live up to their hype and warranties. The compressor was drawing so much current that it also damaged the main board in the process. Bad design and a bad deal as it failed around 4 years or so of normal household usage. Under the 10 year LG Compressor Replacement Warranty.
Not worth the frustration and the pain.
5/25/2020 2:51 PM

I had my home's siding and all the windows replaced by Sears. I bought from them because of the lifetime warranty. It was so much more expensive then local contractors, but like I said, I bought it from Sears for the warranty... anyhoo I tried to make a claim, storm broke a couple of windows, and tore off and broke some siding. I called to have them come take care of it, and first they wanted 100 to start the claim. Um why?. Then they told me I would have to pay an unknown person to drive from the bottom of NY, I live at the top, mileage and they pay him/her whatever they charge for labor to fix my windows. And while they are they, that person will take pictures of proof about the siding. Long awful story short, they wanted me to pay tons more unspecified money to someone else to fix my windows and they weren't going to fix my siding either. The lady on the phone told me it was best to just call my home insurance and have them do it... I was soooo upset. Why on earth would I pay so much for Sears to do my siding and windows. When they wouldn't even come take care of their own warranty... I lost thousands of dollars paying Sears to do my work... oh also had to pay someone else to clean up all the glass they left broken on the side of my house all covered up with crap. So folks, use your local contractor or handyman. Even if they don't offer a warranty. It is cheaper... so much cheaper... no wonder Sears is going out of business

Love its tools department, you can find any size of tools, thats nice, but it would be more appreciated if they adjust its price police sometimes.

It has worth in online market. I love this. Its services are good as compared to others. It has tremendous growth and going on right path.

This yr my Dad passed and my mom called to inform them of this mind you my Dad had his Sears card since I believe 1968 anyway moms calls the guy on other end says ok your card is canceled excuse me just because it never carry a balance let's just cancel then as my mom tried to explain that she just wanted his card canceled because she has one as well the guy says ok all done and hangs up. Now my mom's upset which understood so I get on phone to find that Sears credit cards are through citi bank bad from the word go. I give the operator all my dad's info the guy says that acct guess he's the one closed it I proceeded to tell him that he closed my mom's card acct as well he told that she had to reapply. I asked why was told that two Accts in same household wasn't allowed I call B. S so ask for supervisor he says he's out to lunch this was at 3pm. I say what have him call me. 4 days later I call back mind you I have full power of Attorney for estate supervisor tells me he can't talk to me regarding acct even after he's informed as to I was. As is it goes along he finely tells me that after the 45 mins plus I waited for him and the half hour or so getting him to understand what was happening. He tells that he can't do anything regarding my mom's card because it's been to long after 72 hrs it's irreversible now mad tell him had he called me back in reasonable time it could be fixed. I guarantee if money was owed they would hound her relentlessly. The next statement from him is tell her reapply good by and he hangs. I will never buy another item from Sears I've even canceled both Citibank and Sears card.

Getting lots of reports that when you buy a product from Sears that arrives broken, breaks down or is just plain NOT what you ordered, you have just entered the first level of the 10 levels of customer service hell! If you call for repairs, the techs have you sit at home all day and never show up and tell you that they did. You can go weeks and months round and round with them and if you get em too pissed, the "human" customer service agents just hang up on you. So if you're looking for new appliances or a snow blower, your best bet is to go ANYWHERE but Sears. Once they get your money, they no longer care if you spend another dime there, which is odd for a company that size, but here we are. If you don't mind messed up orders (if you get them at all) and if you can afford to wait weeks or months for a refund that ultimately may never come, then you may want to take a chance, but based on what I'm seeing and hearing on their social media pages, Sears is the LAST PLACE ON EARTH you want to shop for ANYTHING! You've been warned.