• Sears

Sears

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Overview

Sears has a rating of 1.8 stars from 495 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sears most frequently mention customer service, credit card, and next day problems. Sears ranks 342nd among Kids Clothes sites.

  • Service
    54
  • Value
    50
  • Shipping
    34
  • Returns
    34
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
36
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How would you rate Sears?
Top Positive Review

“Marketplace has been surprisingly great... 12 separate purchases all on time or early.”

jennifer s.
3/1/17

Sears marketplace had been really easy to deal with, on time, and we'll priced. Seriously I just moved and bought about 12 different items, some from Sears and some from their sellers and every single one was delivered on time or early. Really nice to get delivery email notices too. I don't know who says they get better deals at Walmart as that was not the case for me. I found better quality for similar prices at Sears and I got a pile of shop your way points that I used to get several other items free!

Top Critical Review

“Worst company ever”

Enis g.
9/3/24

When I tell yall I have been struggling and having headaches with this company warranty. I'm just at a loss, for years ive been paying monthly payments of 50 dollars, finally I have an incident my refrigerator is not working. I have been going back and forth with them for 4 months, appointments have been canceled I have had to call out of work so many times that's it's been troubling even with my manager. When I say over 4 months I have been rescheduling, multiple appointments. The only thing they can tell me is it would have to be rescheduled, it's beyond sickening to me. It's beyond horrific, never in my life would I expect a company like sears to do this. They are the worst, I'm just sick to my stomach on why I have been paying this long. The worst, the worst, the worst. Do not get home coverage with them.

Reviews (495)

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Reviews that mention popular keywords

customer service (104) delivery date (12) phone number (14)
Thumbnail of user marym298
4 reviews
9 helpful votes
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March 3rd, 2016

I have shopped at Sears since childhood, and I love this place.

Thumbnail of user emmam68
3 reviews
14 helpful votes
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March 2nd, 2016

They never disappointed me and always tried to do best for me.

Thumbnail of user kevinc133
2 reviews
5 helpful votes
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January 27th, 2016

Just pay attention to discounts, that's when you have to buy.

Thumbnail of user kathiv1
3 reviews
1 helpful vote
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August 19th, 2015

I love Land's End clothes and shoes. I only purchase appliances and tools at Sears.

Thumbnail of user gloriat19
11 reviews
54 helpful votes
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December 28th, 2016

Sears has good products and great sales and a very hard working sales staff.

Thumbnail of user drewt10
13 reviews
5 helpful votes
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July 14th, 2016

The tools are quite good for the money, wish most of the tools were still produced here in the US.

Thumbnail of user sm968
5 reviews
0 helpful votes
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December 15th, 2016

On line easy format. Easy checkout. Sometimes good deals. Ships on time. Good variety of items.

Thumbnail of user alfredw11
4 reviews
5 helpful votes
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March 31st, 2016

I love shopping here, you can find everything you could ever want here.

Thumbnail of user jasong71
4 reviews
19 helpful votes
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February 11th, 2016

Specially if you insure with them your appliance
Relax and enjoy

Thumbnail of user kareng85
2 reviews
3 helpful votes
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January 29th, 2016

Fast shipping ordered a derma roller received in 3 days

Thumbnail of user michaelm269
5 reviews
4 helpful votes
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June 23rd, 2015

While i love sears id like to see more collectibles.

Thumbnail of user deborat
2 reviews
10 helpful votes
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October 20th, 2017

Sears sells extended warranties on their appliances and then when you need a repair somehow they weasel out of paying for it!
NEVER SHOP THERE

Thumbnail of user danielley2
54 reviews
292 helpful votes
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December 30th, 2015

I used to order some appliances from Sears and the orders always cancel.

Thumbnail of user lawrenceh30
3 reviews
6 helpful votes
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May 14th, 2015

The spring deals seemed attractive but overall I enjoyed shopping here.

Thumbnail of user dorothyb23
20 reviews
19 helpful votes
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December 22nd, 2015

Check out the discontinue rack can find some good treasures.

Thumbnail of user princeb25
6 reviews
11 helpful votes
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December 17th, 2015

Typically there is excellent quality materials here.

Thumbnail of user johns1064
12 reviews
18 helpful votes
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December 13th, 2015

Way too expensive, and has quality control issues.

Thumbnail of user wayneg21
9 reviews
3 helpful votes
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December 12th, 2015

Always have top notch products and excellent service

Thumbnail of user douglash39
10 reviews
5 helpful votes
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December 11th, 2016

Seriously does anyone shop here anymore? This is an overpriced store of nothingness.

Thumbnail of user gaila15
8 reviews
6 helpful votes
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November 16th, 2015

My husband shop for tools and they have very good service

Thumbnail of user melissas87
21 reviews
2 helpful votes
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November 4th, 2015

Mainly just buy certain tools and the occasional appliance there

Thumbnail of user daniellep12
2 reviews
7 helpful votes
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April 28th, 2015

Sad to say my Sears closed a couple of months ago. Almost always receive great service and deals

Thumbnail of user aliciaw19
2 reviews
17 helpful votes
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October 29th, 2015

So cooperative and fast staff always shopping from this store

Thumbnail of user andrean41
3 reviews
1 helpful vote
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September 30th, 2016

Ordered parts for refrigerator came quicker than expected.

Thumbnail of user rachelb95
5 reviews
3 helpful votes
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September 21st, 2016

Bought shoes from a brand loved them but the employee was rude

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