• Sears

Sears

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Overview

Sears has a rating of 1.8 stars from 495 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sears most frequently mention customer service, credit card, and next day problems. Sears ranks 342nd among Kids Clothes sites.

  • Service
    54
  • Value
    50
  • Shipping
    34
  • Returns
    34
  • Quality
    47
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
36
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How would you rate Sears?
Top Positive Review

“Marketplace has been surprisingly great... 12 separate purchases all on time or early.”

jennifer s.
3/1/17

Sears marketplace had been really easy to deal with, on time, and we'll priced. Seriously I just moved and bought about 12 different items, some from Sears and some from their sellers and every single one was delivered on time or early. Really nice to get delivery email notices too. I don't know who says they get better deals at Walmart as that was not the case for me. I found better quality for similar prices at Sears and I got a pile of shop your way points that I used to get several other items free!

Top Critical Review

“Worst company ever”

Enis g.
9/3/24

When I tell yall I have been struggling and having headaches with this company warranty. I'm just at a loss, for years ive been paying monthly payments of 50 dollars, finally I have an incident my refrigerator is not working. I have been going back and forth with them for 4 months, appointments have been canceled I have had to call out of work so many times that's it's been troubling even with my manager. When I say over 4 months I have been rescheduling, multiple appointments. The only thing they can tell me is it would have to be rescheduled, it's beyond sickening to me. It's beyond horrific, never in my life would I expect a company like sears to do this. They are the worst, I'm just sick to my stomach on why I have been paying this long. The worst, the worst, the worst. Do not get home coverage with them.

Reviews (495)

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Reviews that mention popular keywords

customer service (104) delivery date (12) phone number (14)
Thumbnail of user gregoryv4
13 reviews
171 helpful votes
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October 23rd, 2015

I worked there many years ago... when wages were 3.15 per hour... and still love the place

Thumbnail of user johni212
5 reviews
4 helpful votes
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August 21st, 2016

Not very friendly No wonder they are gong out of business

Thumbnail of user alexanderl29
13 reviews
2 helpful votes
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August 11th, 2016

Sears has everything I need from clothing, to home hardware, shoes, business accessories... etc

Thumbnail of user suec65
15 reviews
22 helpful votes
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June 20th, 2016

Always happy with my purchases. Nice quality. Would like to see more free shipping.

Thumbnail of user shirlh
13 reviews
32 helpful votes
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March 6th, 2015

Everything about my purchase was great. Will continue to shop Sears

Thumbnail of user melvinp8
20 reviews
6 helpful votes
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May 21st, 2016

All my purchases have left me pleased with items and service.

Thumbnail of user carolynb53
7 reviews
4 helpful votes
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April 15th, 2016

Small store, but great service and prices. Easy checkout

Thumbnail of user catherinel18
12 reviews
27 helpful votes
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April 8th, 2016

You should always check prices on large items, because they are often high.

Thumbnail of user lancea11
6 reviews
2 helpful votes
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March 8th, 2016

Very good quality. They will be here tomorrow to stand behind you!

Thumbnail of user harleya9
3 reviews
15 helpful votes
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July 29th, 2015

Sears never disappointed me when i order anything. Everyone must try this at least once.

Thumbnail of user pattib14
13 reviews
8 helpful votes
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July 8th, 2015

Love free delivery specials and credits deals. Use them whenever I can.

Thumbnail of user jj142
3 reviews
1 helpful vote
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February 15th, 2015

Best store to check for a good deal in tools guys always is special going on at all times

Thumbnail of user davidu374
1 review
0 helpful votes
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May 5th, 2021

Ustedes son lo peor que existe en los estados unidos, mentirosos, abusadores, roban a las personas enganan a sus clientes y abusan de que no tenemos el poder para poder defendernos no son nisiquiera una entidad respetuosa al contrario solo se esconden haciendole perder tiempo y dinero a las personas que ponen su fe en ustedes me voy a encargar de que quien este a mi lado nunca reciba un buen comentario de una compania tan ladrona como ustedes y saben que quedense con lo que me robaron al parecer le hace mas falta a ustedes que estan cerrando tiendas y en quiebra que a mi ladrones incompetentes descarados

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