Sears

Been without an oven since May '24, waiting on parts. After 5 phone calls, and my situation being "escalated" four of the 5 times I've spoken to someone, I'm still waiting on either parts or someone to have the authority to replace my ovens. Each time I had been assured I would hear from someone in 5-10 days or 3-5 days. One agent felt so bad he assured me I would hear from him and he wanted to compensate me for my inconvenience by sending me a $50 check (which I did receive). I've been told a number of times there is no supervisor to speak to until (August 9 '24) this most recent agent assured me (again) a supervisor would call me within 24 hours.

Technician took 3 phone calls just chatting. I even asked him to call them back later. He continued talking. My mother was in another room with 3 dogs. Locked them up for the Technicians Safety. Also,
He basically said I was the cause of my problem. I have a Home Warranty and they picked Sears to service me. His Report to my Home Warranty was negligence. My claim was denied based off his opinion. I finally asked him to leave and take his phone calls somewhere else. Sears has great products but their Customer Service is terrible. This was not my first bad experience with Sears Repair Service
UPDATE: The technician told me my compressor was going bad. Sears could fixed the problem for $2000. I decided to get a second opinion. A certified company Emrald Coast Appliance came. He fixed the problem in 5 minutes. The water filter which I put in was in too tight. All he did was turn it some. Problem solved. I will never trust Sears to do anything. Not to mention the Poor service by their technicians. They should reimburse the cost of the bill ($130) from the new company I had to call. This was a Home Warranty case. Should have only have to pay the $65. Let's see if that happens.
UPDATE: Sears response was to call the number below. I tried calling several times. There is no prompt for Customer Service so I keep getting disconnected. I tried using other prompts. No help there. All the representative did was file a complaint against the technician.

I ordered electrical appliances on June 11,2024
My order #*******
But I have to move out the apartment
So I called Sears on July 8th to cancel order
No refund was given
I called again on July 23rd.
Customer service person Ms.Danielle gave me
Confirmation number #*******
But I didn't receive refund notification.
Then I called again July 30th 2024
The same person MS. Danielle said to me
You will definitely receive a refund email tomorrow, July 31

But still No email at all
Ms Danielle gave to me
Confirmation number #*******
I still haven't received a single email.
When I called sears customer service always
Hold phone over one hour to two hours

I called Sears customer service today, Monday, August 5th, 2024.
Customer service person
Ms.Calala said me
You will definitely receive a refund made at 9 pm tonight. August 5th
How long do I have to do this
Please somebody help me

Stay your distance! We've had a Master Protection Agreement with this company for years. But things have really gone downhill quickly. The renewal contract changes every year, and they don't provide any notification of what changes. I've called over 25 times to get resolution to what the repairman said wasn't fixable. He prepared me for red tape, but this was so much more. This group is uncapable of managing this business.

I ordered a Samsung ref online fr Sears website. Im still waiting for my ref to be delivered til now. It was cancelled twice without telling me they would not deliver on the promised date. Waited for the ref to arrive for nothing. They really dont care if we are waiting. They are making these ridiculous excuses.My old broken ref is waiting to be hauled away by Sears. We dont have any ref as of now.

This is the third Craftsman lawn mower I've had in a year or so. It's JUNK. Once I got to the Corporate level they worked with me. Replaced it two times (I elected to upgrade and pay the difference). But you can't fix junk by replacing it with junk. At this point Sears won't bother to even reply to me.

I have been with Sears since 1979. Protection agreement. When first started off with this ideal of an agreement for all my appliances it worked out fine. Until the last few years. It takes them 4 to 6 months to replaces your appliances if they conk out on you no longer able to fix. Then they won't even reverse your money back to you. Your out of pocket money for having to go to the laundrymat or whatever the lost may be. Not good.

Do not buy any hand held leaf blower from sears. They fail compression within 5 hours of using. 2 blowers failed compression. I will never purchase a sears product again. Nearest repair place is 200 miles from me.the idiot rep. Had no idea what to do for me. Really bad customer care..

Please do not purchase appliances from Sears. They used to be a good company. Not anymore. We purchased an expensive Kenmore refrigerator Sept 2019. A fan went out 3 months after warranty ended for the fridge. The actual part still has a year warranty left on it (some parts have a 2 year warranty). The part is not available. The associate told me he runs into this issue a lot and was very sympathetic with my issue however he could not help me and refused to give me a district managers phone number. No help calling the Sears / Kenmore customer service lines either. They just keep transferring you back and forth. None of them care that you have purchased a nearly $3000 fridge that can NEVER be repaired. We will never purchase another item from Sears. Would have given a zero star if it was an option.

If anything goes wrong with your product Sears is a horror to deal with. I have never seen such terrible customer service. I was put on hold and transferred for three hours, none of the people I talked to could help. During this time I was hung up on three times while they were transferring my call and the whole process would start again. The only way that I ever got help was complaining online which got me assigned to a case manager. Just avoid the hassle and order from somewhere else.

I have had several bad experiences over the years. Customer on the phone is stupid many phone numbers and getting the run around until you find the right department. Never buy their appliance warranty program. Money scam when something goes wrong they find an excuse to why it is not covered.

Where in the world is one/a location? I have purchased innumerable hand tools from Sears over the years. Their replacement policy is fabulous for a broken tool... but try to find a store now! Good luck.

Ordered a brand new washer from sears.com and it does not work. They refuse to replace it. TOTAL lemon. We have called and dealt with them for 5 months and they just keep telling us to try different settings on the washer but will not replace it or give us our money back. $1200 out and now we have to try to dispute it on our credit card. We started calling them immediately when we got the washer because it didn't work. Waited 2 months for a service appointment and it still won't work. We've wasted so much time on this and still don't have a working washer. Its sickening.

Ordered two products from them back in March. They lied 3 times about the delivery date and NEVER delivered so I cancelled the order. I ask for a refund back. At first they said they had to investigate. Then said it would be 7 to 10 days for the refund. When they did refund my money they only refunded 600 out of the 1800, order. I have contacted them several times. They just keep saying their looking into it and giving me phone numbers that dont work or no one answers. I will never do business with them again and suggest you dont either if you want your product. Or your FULL refund when you dont get it.

Terrible customer service love to hang up on the customer. Lie about the warranty when you make your purchase they make it sound like if you keep having trouble w your appliances that they will give you a new one lie. They have taken my washer apart almost every year that I have had it since 2004 then tell me it has to be serviced at least 3 times in the same year. Right now I have a tub full of wet clothes and I'm told it will be over a week until they can send someone out. When I'm done with this they will be guaranteed to lose my business. Thank You for nothing.AW

Don't buy anything from Sears! They driver wanted punched in my face because I told him I've already bought a range connector. They will screw up and they just try to charge you more. I have video of their driver and I'm going to share it on YouTube and other social media. Also, I will get lawyer to put him in jail because the driver was not safe for people. I believe he used weed. Don't let them come to your house.

Sears today is nothing like the company I dealt with when I was married 37 years ago. Satisfaction is NOT guaranteed. My 3 year old fridge blew up 2 months after the extended warranty expired. I had hoped for some help with the purchase of a new one; after all 3 years is pretty poor. Speaking to the offshore "customer service" reps was painful. No response from the corporate office in Illinois. I will never buy from SEARS again!

Do not buy appliances here they do not have a good service company. They missed appointment to repair refrigerator and tried to reschedule for 9 days later. Total time 2 weeks, unacceptable. I called local repair they were there next day. Said cheap parts from out of country fail all the time...

Why shop at sears when you can get some many better deals online even their website has products cheaper than in store, although their customer service support team is not very helpful when you call in to get assistance or product knowledge was transferred around 3 times til i could get to a parts dept just to tell them they dont use model numbers or item numbers from their online website.

We called Sears directly, the old fashioned way, to order something. Without knowing, we were routed to a "Marketplace" seller who handled that item. When the item arrived at our home and didn't work out, we promptly called to return. There were so many hoops to jump through, unanswered calls, and more than $50 lost in the transaction. Do not order from Sears online unless you are sure it is from Sears - even if you call Sears directly. This all seems very unethical.

Sears marketplace had been really easy to deal with, on time, and we'll priced. Seriously I just moved and bought about 12 different items, some from Sears and some from their sellers and every single one was delivered on time or early. Really nice to get delivery email notices too. I don't know who says they get better deals at Walmart as that was not the case for me. I found better quality for similar prices at Sears and I got a pile of shop your way points that I used to get several other items free!

Stores are often in shambles and sales personnel few and far between.
Land's End has given it a boost, but can this patient be saved?
It would be a shame to lose such an American icon of retail.
(My first house was a Sears kit house!)

Bought a few appliances. Stove was defective. They said "We'll replace it but we have to charge your credit card briefly for a second one. It's just a formality. The charge will of course be removed as soon as the defective one is back in the store" (it was an exchange). You can guess the rest. Took two months of calling to get them to remove the second charge for a $2,000 stove. Left hand unaware of right hand, etc. Also, their Sears brand products don't have the decent quality they used to have. A shame. Was a good company.