SearsHomeServices

My experience with sears service is extensive. 2 years ago I was without my refrigerator for 3 months. Now it's my washing machine. Appointments are difficult to get without waiting more than a week. Parts are back ordered. Scheduled appointments are not honored. Promises of reimbursement for losses are lies. I would never purchase another sears protection agreement.

I had an appointment scheduled for 04/10/2023 from 8-5 for repair of my Kenmore oven. They called on that day and rescheduled me saying they had no one in our area to come. We rescheduled for 04/12/2023 from 10 to 2. I looked at my appointment online at about 11:30 when I didn't hear from anyone and discovered they had rescheduled me again without asking or calling after I sat here and waited. This time they rescheduled me for next week. Totally unacceptable. There was no phone call nothing. They just stood me up. I called then to cancel my warranty plan since I only ordered it on Monday, 04/10/2023 and this was the only service company they had to offer for our area. I had a hard time getting anyone on the phone and then when I got someone they tried to argue with me and tried to refuse to cancel it. I am within my 3 day window to cancel with no questions asked. I would not recommend this company anymore to anyone.

We had an appointment for a freezer/fridge repair for May 24 between 1-5 pm. No one showed up or called by 5. We checked with online chat. Appt moved to 5:30-6:30. At 7 still no tech. Chat tells us our new appt is June 2. Near impossible to talk to an actual person but when we did we were told our appt had been cancelled and the soonest they can get here is June 2. Simply appalling lack of customer care. They cancelled the appt without any notice at all, after our scheduled appt time, and would not make any efforts at all to get someone here.

I contacted Sear's because they used to be a reputable service repair company - they charged me $150 for a diagnostic of my dishwasher - the tech never pulled it out it - he just looked at the bottom and said I need $450 for parts and another $400 for labor. I refused. I called another technician - he pulled the dishwasher out - cleared the board - fixed the leak - got it running all for $150. You're better off going to a listing service and skip Sear's

I think I have to share the story and ask people to avoid Sears Home Service. The technician has no knowledge of refrigerator repair. He only collected $99 diagnostic fee and told me he can't fix it because the part is too old to order. I had my refrigerator fixed the next day by another company. It has nothing to do with the part the Sears technician claimed!

I have a Kenmore Elite Water Softener still under warranty that was leaking. The Sears Home Service guy came and told me it was the connection and he couldn't do anything about. He didn't wear a mask and was at my house for 15 minutes. 10 minutes of which he spent in the bathroom. For that I was charged $99 service fee and still had to call a plumber. No wonder Sears went bankrupt with these sketchy business practices.

Well bought whole house warranty, they came to fix dryer. 1st crew shows up takes dryer apart orders part then leaves, dryer still apart just leave it for next guy! The part came, new service guy, he didn't like the way they left it. He put new part in and gone, he turned it on and gone. Seems good right? Wrong, did a load of laundry put it in dryer not all my buttons work now, the outside of the dryer is to hot to touch. Then we start with the $#*!ed up phone system they have, still have not gotten a response from them cause there phone system suck as much as the service guys.

Washer would not spin repair man came out charged me $367.10. Washer did not spin 4 days later. This was Sept 11 Sears said some one was coming back between 1 & 5, no one came no one called. Sears refuse to refund me my money, saying someone have to come out 3 time before a refund is given. I refuse to wait all day for a repair person that don't show up or call. All I want from Sears is my money back. Had to contact a lawyer to get $367.1, don't care, I will not let Sears have my money.

Sears Repair doesn't change/check/clean the vent behind a dryer therefore $99 was a total waste of money! They don't tell you this when they schedule dryer service. They also don't take American Express which is also not noted anywhere. This service call was a waste of time and money. Repair #*******

AC repaired on 6/19. On 7/18 it stop cooling, Getting in touch with SEARS home service seem to be a herculian task - with over one hour on telephone, bouncing around between customer service people and not getting to the repair people. Finally, I tried to chat option which had a 12 -1 5 min wait. When I finally got the chat people on-line, they could not find the record even with service number, phone number! The experience is nothing but hopeless

If you plane on using them for a insurance claim run as fast as you can. You will not get any paper work from tec`s as they don`t do them. And there support is the worst i have ever seen. In short they cost me over 3k loss for ins claim..

Techs do not call or show up on the scheduled time. I had to contact Sears to find out about my service repair. I had a scheduled window between 1:00-5:00 pm. When I finally heard from the I was told they could not get to me until 8:30.3 1/2 hours later from my original appointment. I told him if he came at that time he would leave my home late. He was nasty and said I have 2 kids at home I do not want to leave your house late and the reason he did not call to let me know he will be late because he was driving all day. Don't use Sears. I had to call another company,

My landlord has a Sears Home Warranty contract, with repairs handled by Sears Home Services. The following is based on two repair experiences, once on a washer and once on a dryer. (1) Extremely difficult to get hold of a live person on the phone (2) When I do reach a live person, they promise to help but cannot (3) I scheduled an appointment, but Sears rescheduled outside of the time window without my approval to times when I was not home. (4) The service itself seems to be jobbed out to local service companies.

This "service" is living off the brand reputation of Sears from the old days when it was a solid company.

After paying for diagnostics and unnecessay part it was impossible to make an appointment for actual repair. Addresses of stores listed are clearly fake. Impossible to talk to a representative - only chats with poorly "trained" automats.

Hard to review when they just don't show up. Appoint scheduled and confirmed. A sears service tech was to come to our home between 8 and Noon. Never showed. When I contacted Sears they claim the service persons truck broke down and he would not be able to come out that day. My question was why did I not receive a call, text or email. They had my numbers and email and had confirmed twice on both text and email the day before and the day of. So a call to cancel would have been easy for them. Very Disappointed, Bad Form, I won't be calling them again

I had a service appointment today between 8:00A.M. And 5:00 P.M. All day I kept getting texts saying he would arrive at such and such a time. Always an hour later. I waited all day, between " updates " guess what? He never showed up at all! My washer is broken, and now I'm rescheduled for next Wednesday. It's a good thing that I don't have a life.

Absolutely hands down the worst customer service I have ever seen. We weren't told someone needed to be home until the day before our service and then a guy calls me and tells me he isn't coming because he doesn't service the equipment I have. I've been waiting 3 weeks for this clown to come out. He then hangs up the phone on me. Their calling tree is insane and their scheduling is $#*!ed.

Technician did diagnosed the problem on the 17th, and said that defrost heater part needs to be ordered and it will take up to 10 days; I wanted to expedite the process (family is flying in for Easter weekend); good thing that I called, because Sears is claiming that they did not receive anything from the technician and they can not get in touch with the technician.? Sears can not get in touch with their employee? I have been calling for 3 days and keep getting the runaround and transferred to different departments and companies from phone operators in US to India to Pakistan to Philippines and back again and then I get disconnected. Can someone advise what to do? Time logged-in minutes: 367

Call them for a repair on treadmill. Tech was great but when they found out they could not get the parts the district manager Tracy told him to charge me the fee that should have gone towards the repair because they could not fix it even though the site clearly states the fee is charged when you refuse the repair which I did not. I told them it was not my fault they advertised a treadmill they could not get parts for and that I was not paying the fee as their site clearly stated it was charged if you refused the service which I did not. The tech even told me where to get the parts and the part numbers and was ready to book a return appointment to put them in until he was told he could not do it by the district manager who then became very rude. BEWARE!

Had a refrigerator break down and called to get a technician appointment scheduled. Spent 30 minutes on hold to start the call, representative kept trying to get me to buy a home warranty instead of scheduling service. Once I was able to schedule the service, the technician who did the work was not knowledgeable about the product. Paid over $500 for work that did not fix the issue and a leaving remark from the technician of "Well, I replaced several parts, so we'll see what happens". Have tried 3 times to call sears regarding the issue only to be on hold for over an hour each time and never getting to a representative. Never using them again and would never recommend them to anyone.

I had a kitchen refacing done 3and a half years ago. It is so bad that I have to get my kitchen redone by someone else for *******.Of course when you call the company that did it for Sears no one calls you back. 8000 Dollars down the drain.

I purchased a riding mower from Sears and at the time of purchase I also added a three year warranty. I've started to have problems with the mower and has requested a service technician to which the schedule the appointment but never show up. I am highly upset because this is not what I have paid for. I am trying now to get my money back for the warranty that I can't get! My advice is don't do it!
Horrible service! I will never again purchase from you! I have been trying to get help from Sears since July!

When booking a repair for my Kenmore Pro range, I provided the make and complete model number of the appliance. I provided it again directly to the repair man when he phoned to confirm. He arrived, looked at the stove and told me they don't support that model.
The appointment never should have been booked for an appliance they don't service.
Besides wasting my time, they sent me a bill for the service call!
I refused to pay the bill and am waiting to see the resolution.