Sebastian Cruz Couture

Everyone wanted to take pictures with me, they said things like I should be in the fashion show. Iwas at the Phoenix fashion week, looking forward to buying again

Great bow ties and pocket square. The pocket square is of visibly good quality and its flake stands out. Received order within 4 days which was good. Thanks

The response was quick within a day or 2 most times.

Order this suit for my wedding, and it was perfectly made, and fit perfectly. Received numerous compliments about the style and fit. Would highly recommend

Had their suit for my wedding, and I look and felt awesome! 💯

I ordered a suit from Sebastion Cruz. I received my order and the suit is not correct. They did not make it to my measurements or in the right color. Let me also add, I did not order a custom suit. I gave them my measurements for appropriate sizing and discussed with them that I would have the suit tailored once it was received. It was supposed to come with an extra 4in of material per the sales rep and their website. I also reached out 2 times during the making to check on an eta so I could have the final tailor scheduled. I reached out to them too many times to count over a couple days after recieving the wrong suit. No one would call me back, or reply to my messages. I reached out on all social media as well, no reply. Once I started leaving bad reviews everywhere, I finally recieved an email, but at the same time they blocked me from their social media and deleted my comments. To hide how shady of a company they are. They attempted to tell me that the suits were exactly the same and it is due to lighting. Clearly anyone with eyes can tell that these are not the same. I ordered gunmetal gray and recieved a bright silver. Definitely not the lighting. Now they will not communicate back at all. Sebastian Cruz has now stolen my money, and left me with nothing more than a Halloween costume. Instead of a suit for my wedding. This place is entirely too expensive for this level of trashy customer service, workmanship and theft. STAY AS FAR AWAY AS POSSIBLE, DO NOT BUY HERE!

What team, very responsive, know their business and on top of fashion.
Quality service.

The person I was email took really long to reply like 3-5 before she would answer her email and some times I would re send the email 2 or 3 times before I got a reply

Quick support on messenger. So grateful! Suit arrived quickly just as promise. The material is very nice! He loves his dinner jacket so much!

So I loved the look of these jackets and decided to order one for an event just over a month away. Yes I know this was cutting it close so I opted for 2 day shipping. And they do say 10-12 business days. Business day 14 I emailed them asking for an update. To receive an email back stating the 10-12 business day production timeline and suggesting I opt for overnight shipping. I wrote back stating that I had opted for 2 day shipping and that it was day 14. Now I get the real story the material used in my outfit is no longer available at this time. And could I pick a new jacket to be expedited and possibly get to me in time. I wrote back stating the fact they didn't have material would of been nice to know soon as they were aware of the fact. Again they said just pick a different jacket so I did. Once I wrote back with my choice I was informed that the line of jacket I ordered can not be rushed as it comes from a different factory. Then I was informed the shirt I ordered was shipped already. The company is now reimbursing me the cost of my jacket and pants I ordered but of course holding the money for the shirt that was shipped. But it wasn't shipped 2 day shipping as I paid for, it was shipped regular shipping, so I may receive it in time. I do love the look of the jackets they make and I do hope the shirt fits as well as it should. But I don't see me using this supplier again in the future.

Tom was great help! Love all my new pieces. The fabric is truly special. Love the 3D effect. This brand really knows how to design.

I was very reluctant to order online. My husband and I were very satisfied. The jacket fit like a glove, no alterations needed.

My fiancé and I both bought our wedding suits from SC. Could not be happier to be walking down the aisle in these fantastic suits!

My experience was without incident. I was looking for this company to provide me with what they advertised, as advertised. They do just that!

The experience was without incident. They no longer carried my original choice, I selected a second option, and it arrived in short order.

The absolute best customer service on the planet. The staff could not have been any more helpful and kind.

Having spent over $3000 I received items that were the wrong size. I sent several emails regarding as to how to get them replaced, I have been frustrated with the lack of response from the company. I have also called them several times and was told that the person that I need to speak to was not at their desk? I then called again and asked to speak to a manager to address the issue. Again I was assured that my concerns would be escalated. Two days later I am still waiting to hear from the company. One would think for the kind of money they charge, they would get right on this issue. I was sadly disappointed at the quality of the clothing and most assuredly found their response to be second rate. They request that items be returned within seven days from delivery. They also request that you get a RMA from them prior to sending back items. I received my items close to Christmas and understand that things can go awry around this time of year but this is ridiculous. They should have responded by now especially after being told that my concerns have been expedited and that someone would contact me shortly. An aside note: I do not wear belts and asked that no belt loops be on the trousers and that suspender buttons be added if they were not already. As you can guess, these concerns were not addressed since I received belt loops and NO suspender buttons. I was not aware that I had a choice between buttons and French cuff. I wanted French cuffs but was sent only one. Also asked why I was charged $44 to ensure delivery when that was not specified before I ordered. I asked about that and was promptly ignored as well.

It was wonderful. Everyone I spoke with was very professional. Thanks for making my special day special.

Shipping was fast. Correspondence with the company was great. I expected a lot and was a bit let down by the feel of the fabric and jacket itself.

I am placing the order for the first time and I am very satisfied. I recommend the workmanship and material

Very friendly service and help in choosing the right parameters

Great experience would definitely recommend. Quick response to any questions I might have had, Thanks Sebastian Cruz.

Clear communication, items were as described, and delivered within the stated time frames. I can't wait to see my groom in his BOLD tux!

I am so impressed with the Quality of Goods and the Customer Service I received from Sebastián Cruz Couture. They are simply "The Best!"

Shoes didn't look as presented in picture. The size was a little small. Leather didn't look qu8te convincing.