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Sebastian Cruz Couture has a rating of 4.3 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sebastian Cruz Couture most frequently mention customer service, high quality, and top notch. Sebastian Cruz Couture ranks 3rd among Suits sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 hours
419 reviews
The Cranberry Cardinals Lino is the epitome of allure and attention. The material is remarkable and it compliments the body structure in a relaxed but form fitted silhouette.
I was initally scared of the price of the items, and a lil bit bothered with all the ads i see everywhere. I know now, SCC is real and is worth the cost. I was totally taken aback by the quality and how well everything fit. I have to make all of my clothing custom due to my size and with other places i still have to get things tailored. With SCC this was not the case. The work was very well done. I wish i had gotten the shoes.
I love this handmade cranberry fabric. Trying to return/exchange my 48W pants which are probably 32W
Tip for consumers:
If you are going to return an item for an exchange or replacement, you must send an e-mail to Natasha -- *******@sebastiancruzcouture.com
Products used:
Jacket, vest, pants
I love your designs
Bought a Suit for my wedding. Never came in time had to buy another suit in store. My suit came same day of my wedding but unfortunately i got married at 8am and suit came at 10am. Got here 12 days late than the time frame. They didn't want to correct it and get the suit back and give me my money back instead they told me to buy another suit of the same add SEEL so they can take give me the refund for the first order and then sebastian the refund for the second. (Something that doesnt make sense, why would i need to buy another suit to get a refund and a return label for my first order. Open a claim with my credit card but didn't get a refund because i need a return label which sebastian cruz couture never provide because they didn't wanted to correct their mistake. I even told them days before getting the order shipped to cancel it because it was too late now to get the suit and make any changes if it didn't fit me right. Short story i would never buy again from a company that wont fix their mistake and literally make me paid for something that came in late and i never got to use. Suit is still in the same box i recieve it brand new never worn. HORRIBLE CUSTOMER SERVICE AND HORRIBLE EXPERIENCE!
Products used:
Suit
Great customer service! Fast shipping! ++ Great quality
Thanks so much for the kind words. Welcome to our bold family!
I love the jacket and suit.it as per description and image shown in the website.
Quality and the beautiful design
Thanks so much for the love! Welcome to our bold family.
Great service and outstanding response. They were fast on resolving problems and doubts that I had.
Elegant and secure feeling.
Thanks so much for the kind words. Looking forward to seeing pictures!
Everything was great. Thank you. I will be buying more in the future.
Nice suits with lot of variety.
Thanks so much for the love and we look forward to seeing pictures! Welcome to our bold family.
Overall very satisfied with the shirt! Very few houses offer high collar shirts.
I ordered from SC because they offer two button, high collared shirts.
Thanks so much for the kind words! We appreciate it very much
I've placed an order over two weeks ago and have not received any update, feedback or communication. Very disappointed.
* Sebastian Cruz Couture attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks I really like the shopping experience and appreciate the service rendered
Trying for the first time
Thank you so much! Happy Holidays
Thanks I really like the shopping experience and appreciate the service rendered
Good and efficient, but I did have a little trouble after putting my item into cart. After that all was fine.
Trying for the first time
Great. Product. I had a great experience interacting greatly with staff.
Thanks
Beautiful product.
Means a lot! Happy Holidays. Thanks so much for the love ❤️
Best customer service. The company was so helpful helping me choose the right fit for me.
Probably one of the most helpful and efficient customer service I ever had
Heard of them through Facebook
Thank you so much for the love! Means a lot. Very happy you are happy!
The only issue I had was not receiving the tracking info when the products shipped.
Needed to get shipping info
I’ve always wanted a Sebastian Cruz Couture suite.
Thanks for the love! Welcome to our bold family
I will never shop here again. I did not receive the merchandise when I was told I would.
For my son's prom.
My experience was great Sebastian Cruz meet my expectations
Customer service was great. They were on point in resolving any issues that I had with my suit.
Style and convenience. Great discount on buy more save more
Quick and easy ordering and checking out! Delivered fast!
Thanks so much!
I love to hide stuff from you because I enjoy my my package
I love to hide stuff from you because I enjoy my my package because the things what I heard from you all quality stuff that’s why I keep ordering from you thank you
Thanks for the kind words and for your loyalty
Best service, best product, best design Our favorite clothier ever!
Quality, quick delivery, style, service. All is top notch, the very best!
Thank you so much for the kind words! Happy Holidays!
They offered Great service and accurate product description.
I called customer service a couple of times but never had the opportunity to speak with anyone.
Had what I’m looking for
Thanks so much for the love! Looking forward to seeing pictures.
High collar shirt
Thanks for the love! We look forward to seeing pictures!
Wonderful customer service. Everyone I worked with was outstanding.
Absolutely wonderful. Customer service is important within a company and Sebastian Cruz understands that.
Awesome clothing.
Really appreciate you taking the time to share with us your words! Means a lot. Can't wait to see pictures from all the amazing pieces you got
Received everything as described. Love it! Thank you
The are known to the be the best, and their designs are very unique.
Great job, I have no complaints. The whole experience was perfect.
Thank you so much for the kind words! Happy you are happy
Fast shipping and quality is good. Respond quick to any issues
Love the quality of their clothes and easy to order
Thank you so much for the kind words! Welcome to our bold family
Easy to shop and great customer service. Very unique styles
Thank you so much Grace for the kind words. We look forward to building some more amazing looks for you
My order didn't get treated in the 8-12 business days. I had to send a reminder…
Gain trust and grow your business with customer reviews.
We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.
We look forward to you joining our bold family!
About our history:
https://wikitia.com/wiki/Sebastian_Cruz_Couture
Thank you so much for the kind words. I am sure she will exchange these for you no problem.!