• Sebastian Cruz Couture

Sebastian Cruz Couture

Ratings On Other Platforms

Trustpilot
2.6 / 5
Better Business Bureau
4 / 5
Corporate Values

Overview

Sebastian Cruz Couture has a rating of 4.3 stars from 296 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Sebastian Cruz Couture most frequently mention customer service, high quality, and top notch. Sebastian Cruz Couture ranks 3rd among Suits sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 hours

Positive reviews (last 12 months): 95.9%
Positive
188
Neutral
1
Negative
7

Instant Feedback

419 reviews

28
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Business's Favorite Review

“The Cranberry Cardinals Lino is the epitome of allure...”

Maurice W.
4/28/21

The Cranberry Cardinals Lino is the epitome of allure and attention. The material is remarkable and it compliments the body structure in a relaxed but form fitted silhouette.

See full review
Top Positive Review

“I was initally scared of the price of the items, and...”

Felix C.
5/13/21

I was initally scared of the price of the items, and a lil bit bothered with all the ads i see everywhere. I know now, SCC is real and is worth the cost. I was totally taken aback by the quality and how well everything fit. I have to make all of my clothing custom due to my size and with other places i still have to get things tailored. With SCC this was not the case. The work was very well done. I wish i had gotten the shoes.

Reviews (296)

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sebastian cruz (113) customer service (96)
Thumbnail of user luissf
California
1 review
0 helpful votes
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July 29th, 2024
Verified purchase

This suit as a very nice fabric that really suits my skin tone nicely.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks Luiss! We put a lot of attention to detail. Glad you have noticed. Welcome to our bold family!

Thumbnail of user kurtc188
California
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

This suit exceeds all my expectations in terms of fit and quality. It's versatile enough for any event and always looks effortlessly classy.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Good to hear Kurt! Really appreciate it.

Thumbnail of user milehighpride3oh3
Colorado
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

These people are a scam. Don't give them your money or you will be sorry. They make promises they can't keep. Say 12-14 day turnaround but really you won't receive it for months. Then when you say something they deflect and say you ordered while we were busy. You should just admit that you're no good at making clothes and just stop. If you don't believe me go look up reviews on the BBB website. They are known for getting called out for scamming.

Thumbnail of user owend115
California
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

I was skeptical at first, but this suit exceeded all my expectations. The fit is perfect, and the quality is unmatched.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Love it. Thanks so much for sharing! Welcome to our bold family.

Thumbnail of user harryb815
Washington
1 review
0 helpful votes
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July 22nd, 2024
Verified purchase

Incredible fit and obsolete. This Sebastian Cruz Couture suit made my night memorable and stylish.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Love it. Glad you love the fit. Welcome to our bold family!

Thumbnail of user francisj137
Colorado
1 review
0 helpful votes
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July 1st, 2024
Verified purchase

This suit makes dressing up a pleasure. The quality is outstanding, and the fit is just right. It's a true testament to fine tailoring.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Love it. Thanks so much for sharing! Welcome to our bold family.

Thumbnail of user mateol29
California
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

This suit is the definition of refined masculinity. It's comfortable enough for all-day wear and stylish enough for any formal event.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks for the love Mateo. Welcome to our bold family!

Thumbnail of user jamess9909
California
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

This suit brand my top choice for every occasion. Whether it is a board meeting or a party, it brings confidence at every moment.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love and loyalty! Looking forward to seeing pictures!

Thumbnail of user oliverj167
California
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

I've never felt more empowered than in this suit. The sleek design and flawless fit make a huge difference.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thank you so much Oliver. Welcome to our bold family!

Thumbnail of user nickp1076
Washington
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

Stay away from this company! Sebastian Cruz Couture. https://www.sebastiancruzcouture.com/

Total scam artists! I spent over $2k on clothing and still never received my full order. It's been months now. Every time I contact them they completely ignore me. Not to mention, before I purchased through their site, which is glitchy as all hell (should have been a sign to not order from them), they promised me I would have no problem returning my order. That was my main concern before I ordered as I spoke with someone at their main phone number and they said no problem on returning. They've given me nothing but problems and treat me like I'm a criminal and liar.

It's come to the point that now, they won't even email or contact me back. Been several weeks and nothing from them.

I did receive some of my order and the quality of their product is terrible. Worst shirts I've ever purchased. Material is very low grade and wrinkles so easily. Nothing like Eton or other higher end brands.

They still won't fulfill my full order. It's easy for them to take your money then completely ignore and not send what you ordered. Even though they promised I wouldn't have any issues if the jacket didn't work out, I've had nothing but issues with them and now they won't event communicate with me. I filed a fraud case with my bank and the Better Business Bureau.

Terrible company. Terrible customer service. Terrible quality materials. STAY AWAY!

And get his, I tell the world my experience and they delete all my Facebook posts. They scrub there social sites from all the negative feedback so that they look like a legit company. Nothing legit about them.

Products used:
None. They still owe me product.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaell6915
California
1 review
0 helpful votes
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May 1st, 2024
Verified purchase

I have been waiting for years for the opportunity to purchase from this company and was very exciting after saving for so long to make my purchase. I carefully did my measurements according to the video on your website. I ordered two jackets, two shirts and a pair of pants. Excitement does really cover how I felt to finally be able to do this! After ordering, I waited several months and did not receive the order all at once. The fit of the jackets was not good but the best of everything. The pants had nothing to do with any measurement that I sent and I will get the jackets altered but there is nothing to do about the pants. When the shirts finally arrived, the only thing that fit was the collar. Sleeves were two inches short and the torso was like a tent. I contacted customer service about the shirts only because they were so absurd and was initially told that since they were made to orders there was nothing to be done. I replied about that the shirts had nothing to do the measurement I provided and was told to send supporting pictures. I did and was told they would be replaced. That took several more months. I will still need to have them tailored but the sleeves are better. Your marketing is great but the customer service needs a lot of work.

Reason I chose this business:

Great marketing and beautiful looking product.

Quality
Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks for your message. As soon as I read that you waited several months it immediately promoted me to check the tracking number. You waited 3 weeks which is the typcial turn around time and during the holidays (as you purchased during our BFCM promo) thats actually a really good turn around time. We are usually pretty delayed delivering orders that take place during late nov/dec.

You did send detailed measurements, which we abided by. We did remake the two shirts which you received as well in a timely fashion without having to pay a restocking fee. During BFCM we don't typically do free exchanges as we already provide such a big discount we would go out of business by offering this, especially when customers send in measurements. That said, we took care of everything for you! We appreciate your feedback but I really do hope you can see all the things we did for you as well.

Thumbnail of user andya342
California
1 review
0 helpful votes
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April 6th, 2024
Verified purchase

Well I have purchased and have been gifted a total of 5 jackets now. All of them fit perfectly. This last one I ordered was two sizes too small. The order came in at a timely manner (I am a magician and perform on cruise ships for long periods of time) so when I got home tried it on and was bummed out that it was the wrong size. Also their return/exchange policy is a bit lacking and short. But they did send enough fabric to take it out. But matching the pattern was going to be challenging and not look right and $$$ to replace the whole back of the jacket. So this jacket will go in the archives not worth huge alteration. 🤦‍🤦‍🤦‍

Reason I chose this business:

The beautiful quality and different patterns for an entertainer is Great.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Sorry to hear you ordered a different size. From what I see it was custom so based on your measurements. Last order was from two years ago so of course things can change and every fabric fits differently. Glad we sent you extra fabric. Cant imagine it being more than $150-200 for alterations. Locally they charge around $120 to alter a piece in this description. Hope you are able to get some use out of it soon!

Thumbnail of user browng25
Bangladesh
1 review
0 helpful votes
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March 28th, 2024
Verified purchase

The product itself exceeded my expectations. The craftsmanship of the suit I ordered was impeccable, with luxurious fabrics and flawless stitching. Not only did it fit perfectly, but it also felt incredibly comfortable to wear, which is a testament to the care and precision put into its construction.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! We look forward to seeing pictures!

Thumbnail of user jacksont120
Bangladesh
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

As for the packaging, it was not only satisfactory but also reflective of the brand's commitment to excellence. The suit arrived securely packaged in a sturdy box, ensuring that it was well-protected during transit. Inside, the suit was neatly folded and carefully wrapped in tissue paper, maintaining its pristine condition.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for sharing your review with our readers! Welcome to our bold family.

Thumbnail of user josephg2560
California
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

The team over there went above and beyond to get me the perfect look. My stylist sent me to the website and I was able to chat with someone to get an amazing 3-piece suit with shoes and belt, everything. I was super dapper and didn't stress out once. Great job guys, I'll be back for more very soon.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Really appreciate the kind words. Thanks so much for the review!

Thumbnail of user christymaries
Philippines
1 review
0 helpful votes
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March 4th, 2024
Verified purchase

Walking into Sebastian Couture is like stepping into a world where every thread tells a story of elegance and craftsmanship. From the moment you enter, the attention to detail is palpable, from the luxurious fabrics draped delicately to the precision of each stitch. The staff exudes professionalism and expertise, guiding you through a journey of sartorial discovery tailored to your individual style. Whether you're seeking a bespoke suit or a statement gown, the experience at Sebastian Couture is nothing short of exceptional, leaving you feeling both refined and inspired.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thank you so much for taking the time to leave us a detailed review. Glad you had this experience. We look forward to building some more amazing looks for you!

Thumbnail of user joelb735
Missouri
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

The Sebastian Cruz staff responds to inquiries quite quickly. The material is of astonishing quality. I brought my jacket in to have it customized to suit me perfectly. The seasoned and long-serving modifications specialist exclaimed, "Oh! He repeated himself, "That jacket is excellent. In his lifetime, he has undoubtedly seen thousands of jackets. Knowing that I chose something for my daughter's wedding that was excellent and impressed a professional made me feel good.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! We appreciate it very much!

Thumbnail of user michaele1176
Iowa
1 review
2 helpful votes
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March 1st, 2024
Verified purchase

No matter what I've bought from them - jackets, pocket squares, ties, belt, scarf, etc - I always get a ton of compliments when I wear their pieces! I also love that you can customize and make changes to ensure you get exactly what you want. I've been a loyal customer for years and they always take care or me! Thanks Natasha and Rickie!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words Mike. We really appreciate your loyalty and support throughout the years. We look forward to continuing to build some more amazing looks with you! Thanks so much for your loyalty.

Thumbnail of user markj2478
Bangladesh
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

Overall, I was highly satisfied with both the delivery time and the packaging. It demonstrated Sebastian Cruz Couture's attention to detail and dedication to providing a premium experience from the moment of purchase to the arrival of the product at my doorstep.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the love! Very happy you are happy. Welcome to our bold family!

Thumbnail of user amandab3306
Tennessee
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

Terrible customer service. No waste your money on this trash

Quality
Thumbnail of user kevinl2726
Washington
1 review
0 helpful votes
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March 2nd, 2024

I originally ordered the emerald Brillo jacket, vest, and trousers for my wedding and I ordered the wrong sizes. I spoke to Natasha and addressed my concerns due to me being on a time stamp. They were able to exchange my suit and I received it promptly to still be able to get it tailored to how I want it. The only thing was they didn't have anymore fabric of the Brillo in emerald which I loved and gave me a few options to pick from. I picked the Rosa and was satisfied as it is very classy. More importantly my soon to be wife loved it. Needless to say I had a good experience regardless of the hiccups.

Tip for consumers:
Yes

Products used:
Brillo jacket, vest, and trousers for my wedding

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for sharing your experience. It means a lot to us. I am so happy that Natasha assisted you with everything needed. We really look forward to building more amazing looks with you. Thanks for your loyalty!

Thumbnail of user kb935
Philippines
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

I love the jacket and suits! They are beautifully crafted and fit me perfectly. I appreciate the fast delivery and the friendly service. This is the best online shopping experience ever! Thank you so much

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words! Really appreciate the love and so happy you are happy! Welcome to our bold family.

Thumbnail of user michaelp6789
Florida
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

I fell in love with a particular suit but it was out of stock. I bought another suit from this company because I love their designs. I revisited the site and my original suit was back in stock. I reached out to the company and they were MORE than accommodating to me. I love a company that returns loyalty with loyalty and ensures customer satisfaction!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words. Very happy you had this amazing/unique experience. Thanks so much for sharing.

Thumbnail of user madelinec185
Pennsylvania
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

Five stars. One star for listening to what I needed and their recommend. A second start for keeping me updated on the status of my order. A third star for delivering the rush goods when I requested them. A four star for the timeless memories of my special event. A fifth star for overall satisfaction. You have a customer for life and I hope my review translates into many amazing experiences for others.

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the detailed review! We really appreciate the kind words and loyalty! Glad our brand can leave such a strong statement.

Thumbnail of user malloryg48
Mallory G.
Georgia
1 review
1 helpful vote
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February 29th, 2024
Verified purchase

Probably one of the most unique experiences purchasing a suit. I was reluctant at first to send it my custom measurements. I decided to take the risk and follow the find your fit video and trust myself to take the measurements. I made sure to follow the instructions in the video. To my surprise the suit came out great. Fit perfect. I did not even have to alter it. Definitely will be purchasing again!

Thumbnail of user cesarc132
Sebastian Cruz C. – Sebastian Cruz Couture Rep

Thanks so much for the kind words. We are very happy you are happy and look forward to building more amazing looks for you!

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From the business

We are a luxury menswear brand that design complete head to toe looks. We design for the bold, and inspire our customers daily with unique looks. Our passion is to help you tell your story by creating a unique style that connects with you and makes you feel amazing! Our tools are our designs.

We look forward to you joining our bold family!

Business Highlights

  • Shop our full head to toe looks
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  • Everything handmade in all sizes!

Business History

About our history:

https://wikitia.com/wiki/Sebastian_Cruz_Couture

Company Representative

Thumbnail of user cesarc132
Sebastian Cruz C.
Typically responds within 3 hours

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