Sebastian Cruz Couture

I recently purchased a suit from Sebastian Cruz Couture and I couldn't be happier with my experience. The quality of the suit exceeded my expectations, and the customer service was exceptional. From the initial consultation to the final fitting, the team at Sebastian Cruz Couture was professional, attentive, and truly cared about ensuring I was satisfied with my purchase. I received numerous compliments on the fit and style of the suit, Highly recommend!"

Stunning pieces, exceptional quality. Each dress is a work of art, making me feel confident and unique. Fast shipping and excellent customer service! 5 stars all around!

I really like the clothes and they sent me a discount as well

Everything was absolutely amazing. Very happy with all of the pieces I have received.

The Sebastian Cruz team was terrific with their communication on timing and process. Suit came in record time with a perfect fit and am very appreciative of the quality and style of both outfits.

Wonderful experience it didn't disappoint at all would highly recommend

This suit is a game-changer! Perfect fit, impeccable style. Instant confidence booster. A must-have for any wardrobe!

I was very pleased with the clothes at Sebastian Couture. I love how everything fits perfectly on my husband.

The suit finally came 1-6-23 I order it 9-16-23. I no longer need it so I requested a refund.I am hoping for better service than the original order. The suit looks amazing. But I paid full price and its not worth $2600.00 dollars to sit in my closet.
So I hope they do the right thing.
Please send a return label via email to order #*******

Ordered navy blue pants as a groomsman in a wedding. What I got was off-color trousers with 6 inch ankle cuts. Unwearable. They don't do refunds and they deduct a 30% restocking fee when issuing a store credit. The whole biz model is designed for the customer to lose. Trousers on the LEFT are theirs. Trousers on the right are J crew. Half the price, better quality …and ACTUALLY navy blue.

My experience was okay overall. Natasha was helpful in processing my exchange. I do have some important comments below which I hope will improve the service:

1) The shipping time was very poorly advertised. It took more than 2 months to receive my items due to factory closures during the holidays. This should be advertised at the minimum. The factories need to be opened during the holidays so that people can enjoy their items and attend celebrations.

2) Prices are high and minimal flexibility with returns and exchanges is an issue. For such an expensive item, shipping, exchanges, and returns should be free. This is important in online shopping.

3) The inability for the customer service representatives to be able to check on orders is very limiting. I'm not really sure what their role is if they cannot assist with the orders.

4) Quality of product was quite good. The items looked as advertised. Nice free hangar and suit cover included.

It took multiple emails to get a response back. Customer service phone reps are not given access to any shipping information. When responses were given, they were helpful.

Purchased $1400.00 worth of clothes for a bachelor party in Las Vegas. None of the items ever arrived or even shipped in time for the event and we delayed and much longer than the 8-12 business days it advertises. The items never got delivered and were sent back to the company while I was away. The company lied saying they never received the items even though the tracking number and shipping company confirmed they signed for it at their location. They not only never resent my items, they also never issued a credit or refund for the order and I'm now out a little over $1400 because of it.

The team at Sebastian Cruz is highly responsive to questions. The quality of the material is amazing. I brought my jacket in to be altered to my exact fit. The long time and experienced alterations specialist said "Oh! This is a nice jacket!" He said it twice. He has probably seen 1000's of jackets in his lifetime. That made me feel good knowing I picked something for my daughter's wedding that was top notched and wow'd an expert.

Stay away from them at any cost!
I do not recommend them to anyone, don't be fooled by the pretty pictures on their site.

Terrible costumer service, they never answer the phone, they are all over you when you try to make an order, once you pay they are done with you, it doesn't matter what issue you may have with your order, they completely ignore you, I was only able to connect with them via Facebook messenger (really?)
When I made my purchase, they promised that the order would take 8 12 days, but it took over 25 days. Once the order arrived I discovered that it was huge on me, measurements don't reflect the actual order. I told them I need to exchange it or refund me my money, they flat out refused to help me in anyway.
They are quick to take your money but never care about you afterward.
I am an online shopper, and by far this is the worst company I ever had to deal with.
I don't recommend you ever do business with them.

If I could give lower than one star I would. I ordered a suit on Nov 30th and till this day the only thing I received was a pocket square from them. They told me I need to be patient and everything is custom. Today is January 27 and still nothing. Do not buy from them if you need proof I have it to show. I am in the process with PayPal and I won't stop till I get my money back

I was very satisfied with my first order experience, until a few of the items didn't fit and even though I paid the extra money to be able to send them back… I had to keep going up the management chain for them to let me exchange for a bigger size. I was first told there was no more material available, but then when I asked someone else they said they had some available.
In the end I am very happy with the purchase and would more than likely shop there again.

This is an update for my previous review below. I had to show some pictures! Also had to add my beautiful wife, amazing parents and Pastor Paula White-Cain and Jonathan Cain from Journey in the pictures.

I did some shopping around for some bold suits for my wedding and found Sebastian Cruz. Once I found the suit I liked, they helped me customize it to make it match perfect with our wedding colors. Natalya was so incredible to work with. She was very responsive to emails, kept me updated throughout the process and was all around amazing to work with. I cannot wait to get to show off this incredible suit once it gets fitted. I wish I had a better image to post, but will definitely post some professional photos after the wedding! These guys are TOP NOTCH! I will definitely be buying more suits from them from now on!

Tuxedo jacket came out perfectly and customer service made sure it arrived in time for my wedding! Couldn't have asked for a better experience and everyone loved the jacket. I will share pics once we receive them from our photographer! Thanks Sebastian Cruz Couture!

Throughout the experience I received great communication. The agent helped me get the right size and expedite the products for delivery in time for an important event. I'm a weird size and every other time I order off the internet the fit, material, and/or tailoring are pretty terrible. I frankly expected the same here... and I was wrong. Great material, quality build, wonderful fit. I'm recommending them to all my friends

Asked for updates on shipping, product arrived in time

My overall experience was great. I ordered 3 waistcoats all a few inches too small, and Customer Support was great about helping me fix that. I was able to get free yards of fabric for 2 of the 3 waistcoats sent to me. They arrived rapidly without a hitch. Thanks SCC!

I'd like to thank the entire Sebastian Cruz team for the outstanding customer service. I ordered in a short time frame, emailed them my deadline, and they assured me they would make it priority have it shipped before then in which they delivered on and then some! The quality of each item and how professionally packaged and neat it all came makes their reputation and brand exceed all others. The suit and shirts are of the HIGHEST QUALITY and fit like a glove- little to no alternations if proper measurements are given! They added in a generous gift of cuff links and a pocket square on my second order for my personal wedding suit…There is no competition!

Bought a full suit with a custom tailored shirt but the shirt was no where near my measurements. Received my suit on time for my party but they were very poor in communicating where my shirt was. Event was in NY I asked them to send it there only if they can get it there on time or cancel it. They sent the shirt weeks after to NY when I was already back in my home town. After a friend ships the shirt to me I reached out to them and they did absolutely nothing about it.

Customer service is top notch and expedient They're true problem solvers and have quality quality apparel is how I felt up until this last infraction based on how they handle this will determine if they make it back to 5star. They have been phenomenal for the most part but this last 2 weeks have not been what I've come to know. I'm annoyed

Excellent.