Secret Sales

I've been shopping with Secret Sales for quite a while, and so happy with the service in general.
Today was the first time that I contacted them via phone to cancel an order.
The rep (Vanessa Cunha) was so lovely and efficient, just really met the standard of service SS offer.
Thanks you!

Secret Sales is a trading name of LRG online Ltd from whom I purchased a pair of Jack and Jones chinos – they turned out to be utter rubbish quality but the real issue was the fact that they were described as 32" waist but in fact measured 34". To be fair this was not the fault of Secret Sales but their handling of the problem was nothing short of a disgrace. I had to jump through hoops to extract a prepaid return label from them and two weeks after they received the item back from me I still had no refund, and emailing them proved to be a complete waste of time.
Fortunately I had paid using PayPal through which I was able to raise a dispute and after six weeks of failed requests to Secret Sales PayPal gave me a refund. Despite their many faults PayPal came through for me on this occasion so thanks to them. As for Secret Sale, I'd like to think this was due to inefficient customer care but I believe it to be deliberate because the company is dishonest and untrustworthy.

I've been using SecretSales for a couple of years now and have had some great bargains. When I have had queries it's been easy to speak to a real person which is also a big plus to me.

A few people have mentioned the delivery times, but note that each sale will have it's own delivery time-frame, and is clearly stated when things will not ship from the supplier until after the sale event has finished.

I've had all sorts from clothes to luggage and continue to review the daily sales alert email for new deals. If you find yourself using the site a lot, have a look at the unlimited delivery option.

I purchased items that never arrived and so after making enquiries have found out that the items will not be arriving. They assured me of a full refund via email correspondence, I have been waiting for this full refund for over a month now and they just do not respond to any emails! Absolutely appalling customer service, they just don't respond and they still haven't given my money back. The most annoying thing is there is no phone number to contact!

The Secretsales website is brilliant, it's like one of the top department stores but online where you can buy the latest brand name products at great discounted prices but without all the crowds. The website is so easy to use and the payment system is quick and simple, and once you've placed your order you are kept up to date on its progress and delivery is prompt and within the estimated dates given. They also have a regular email newsletter that keeps you updated on the latest sales and a good loyalty rewards scheme where you earn points on everything you buy. Also, whenever I've needed to speak to their customer services team they've always been great. Needless to say I'm a regular customer and have been for several years now. The only thing I would get them to change would be their returns service and offer the Collect+ service or something similar instead of having to use the normal postal service.