Secret Sales

I was really excited to use this website, so signed up and looked t buy a bracelet for £19 - £25 with delivery

It never confirmed my purchase and took the money out of my account, THREE TIMES! I'm down £75, this is absolutely appalling! I have never been so shocked by a online website! I have written two complaint letters and have had no return!

Not only does Secretsales offer great items t great prices, it introduces you to brands you would never have known about. My favourite is Nife which offers classic clothing at amazing prices. Secretsales purchases are backed with great service meaning you know if something does go wrong (and lets face it - nothing is perfect!) they are there and happy to help resolve. Secretsales is definitely my "go to" site

I ordered an expensive coat which was reduced but still pricey it arrived wothout the belt, I contacted them and was initially advised to keep it and they would request a replacement belt to be sent out. Great was well happy. Day's later told they couldn't do that as the next customer would have sane issue! Ah ok great!

I often go on to browse the site and always ended up buying fab products. The website is easy to use, the refine facility is very useful. Easy to navigate, even on my 'phone. Love the site, totally addicted! Often fantastic brands well reduced too. I've saved an absolute fortune. Though I imagine I've spent one too! Love it.

I've been a customer of SecretSales for a few years now and have always been pretty happy. BUT recently I ordered 2 bags from them for which they took the money from my account the next day. Finally after about 6 weeks 1 bag arrived. I disputed with them that only 1 bag was delivered and after about 5 weeks they replied saying that they sent 2 and that HERMES the courier company delivered the parcel so for them the dispute is closed and I will not be receiving a refund.
SO basically I'm £49 poorer, without my bag I'm really angry with this company who showed a total lack of care and understanding.
I will never order from them again and I warn you to beware as basically they are thieves who take your money and don't deliver the goods.

My SS refund was unpaid, after 7 weeks I called SS. They were able to issue my refund over a call - they said this had not been processed as the item was sent to the incorrect address. I had to pay for a pre-paid return label via their website which automatically gives SS address - this was a blatant lie!

You have to be vigilant of your refund if returning an item - buyers be aware!

Great company with great range of sales. I've been shopping with secretsales for a while now and I've bought lots from designer brands that I love and discovered new brands that are fantastic from home to fashion products. The customer service is fast and helpful and I would definitely recommend the site.

Love secret sales, have lots of designer bargains for brands that I would of been paying full price for. Love that they reward you with vouchers and these soon add up to give you a further discount of items. I would definitely recommend them to my friends

Love shopping at Secretsales. The website is easy to use both over my mobile and my desktop. Their customer service rep. S have been really helpful and if, for any reason, there are delays they are helpful and proactive to resolve the issue. I've come across some pieces that I wouldn't have if I was using a conventional department store. Love it and love my stuff!

Designer Quality for H&M Prices!

I have been shopping regularly with Secretsales for over a year now! The quality of the clothing is fantastic and the brands on offer for the prices stated is unbelievable!

The website always regularly updates with new sales and the range of clothing and accessories means there is truly something for everyone.

Sometimes the sizes are off (but that's more because of the manufacturer than Secretsales.) Delivery sometimes take a longer time time than expected but eventually all the orders make it home!

The Returns process is great - and customer service equally so!

Concept is fantastic - great designer brands for truly high street prices!

Although a bit fashion conscious for me, I like it that they have recently changed their delivery system so that provided you have done enough shopping recently, you don't have to pay for delivery - so I can just buy something inexpensive and not have to pay a load of delivery cost on top. I does make me use them more, so it was a good idea of theirs!

Really easy to use website. Lots of brilliant bargains to be had with a wide range of shopping... From furniture to clothes to toys to gadgets. Have just done some xmas shopping for all the family. (and a few sneaky things for me too!)

I have been buying items from Secretsales.com for 3 years now and I've never had to send anything back, the items they sell are of a high quality and are sold at excellent prices. I have recommended Secretsales.com to several friends and family members.

I am a very regular shopper at secret sales, the reason for this is that I always seem to find designer products which I am attracted to and at usually low prices, the added incentive for me purchasing more is the loyalty system, I receive e vouchers to spend and at the moment free postage. On occasions they also offer discounts for loyal customers which makes the already great offers amazing offers so I couldn't really ask for more. Keep the fantastic offers coming secret sales!

I am more than happy with the service I have received from secret sales. Customer Service is really good. Informed of every step along the way and response to queries has been excellent and timely. All goods received have been as described and at a good price. Will continue to be a customer in the future.

Delivery is not good, said on my purchase 3 day delivery.!
Actually took 14 days to get my stuff. Google your items before buying as may be cheaper elsewhere online, it's not all its cracked up to be.

Just bought a guess watch and 2 bracelets. Having few items from guess I must say that the products that I bought from secret sales are all fake. On all the plastic bags that come with the watch and bracelets says made in China. Just paid £80 for the watch which I think it's a reasonable price but quality very poor. I won't order anymore from this website. Thank you

I really enjoyed shopping at Secret Sale. They have remarkably beautiful items especially handbags and at the best price.The service is great and I love that Secret Sale reminds me personally of when my preferred brand will be on sale. I just hope that they can deliver the items earlier. Apart from that, it's the best place for online shopping.

I have been using secret for a while and there service are always top notch. The minute i placed an order i will get update till the order have been despatch and if am not happy with any thing i buy from secretsales a quick refund will be issue. Will continue to shop with secretsales for many many more years.

This website is amazing, you can get excellent deals on branded goods. Their loyalty scheme is brilliant. They constantly keep you updated on goods that you have ordered/returned. They have a huge variety of sales, so there's always something for everyone!

I have ordered many things from secretsales - from little bits for my children to a cartier bag for my sister for Christmas last year and everything I have received I have been extremely happy with. Even if you have a query regarding any of your orders your guaranteed to get a speedy and helpful response. Definitely will continue to order bits and bobs from secretsales. Thank you

I really like shopping on Secretsales. I almost visit the website of Secretasles every day. Usually, I can find some surprises. Secretsales not only provides nice products but also provides satisfactory prices. Not long ago, I met some problems with my order. I emailed to Secretsales and the Service Team replied to me in a very short period time. They were willing to help me solve the problems and I was really satisfied with their services.

Ordered my daughter some trainers they arrived and were too small so looked at returns policy and I had to pay I also don't have a printer so went onto live chat to get a response of well that's not our problem I said well I'll just chick £32 away then she then replied okay! Absolutely ridiculous having to pay to return something I've never had to before so I've literally had to throw them away as you can't even exchange them won't be shopping on there again!